Windows 10: Win 10 Home 1607 update - monitor display in green

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  1.    21 Jun 2018 #1

    Win 10 Home 1607 update - monitor display in green


    Hi all. I am Afrikaans speaking so excuse some broken English.

    The CEO's wife's computer is only switched on once a month when they are here. When she switched it on last month the monitor colour was washed out and had a pink tint to it. I tried fixing it but then thought it might be the monitor that is faulty. I got a new monitor and plugged it in last week Wednesday when they were here and again the same problem. Colour is correct at startup but the moment windows load the problem returns. I've been troubleshooting since then and have tried every solution I could find on the internet with no results. I have also tried every relevant solution on your forum until page 6 and then gave up.

    This is a photo of what it looks like:
    Click image for larger version. 

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    > I've tried all the recommendations under settings / personalization and no change.
    > Tried the windows troubleshoot and nothing was found.
    > Colour collaboration gives me this error:

    (Screenshots show with correct colour when viewed on my laptop)

    Click image for larger version. 

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    > I've rolled back, update, disable, uninstall the driver, installed new driver from your sticky (error each time) and nothing fixed it.
    > Restarted in safe mode still the same.
    > Rolled back from build 1709 to 1607, still the same. Updated through to 1803 and still the same.
    > Reset PC with keep files and Reset PC with remove everything and no difference.
    > Did the advanced startup fixes as well and no result.

    I am sure there is more that I have done but cant think of it now. I hope someone can tell me how to fix this?
      My ComputerSystem Spec


  2. Posts : 617
    Windows 10 Home SL 64-bit, v1803
       21 Jun 2018 #2

    Have you tried another monitor?
      My ComputerSystem Spec

  3.    21 Jun 2018 #3

    I bought a new monitor last month and it made no difference.
      My ComputerSystem Spec

  4. Bree's Avatar
    Posts : 8,845
    10 Home x64 (1809) (10 Pro on 2nd pc)
       21 Jun 2018 #4

    Linky said: View Post
    ...The CEO's wife's computer is only switched on once a month when they are here. When she switched it on last month the monitor colour was washed out and had a pink tint to it...
    This is a photo of what it looks like...
    Welcome to TenForums @Linky

    Your photo shows that the PC has 'Intel® HD Graphics'. Right-click on the desktop and select 'Graphics properties...' to bring up the Intel® Graphics and Media Control Panel. See if you can adjust the colours there. If the 'Restore Defaults' button is not greyed out, I'd click on that as a start...

    Click image for larger version. 

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      My ComputersSystem Spec

  5.    21 Jun 2018 #5

    Thanks for the welcome! Yes that is also something that I tried with no success unfortunately regardless which way I adjust it I couldn't press on apply.

    Where yours have Built in display mine is blank and when I click on the drop down nothing appears.

    Click image for larger version. 

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    Click image for larger version. 

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      My ComputerSystem Spec

  6.    21 Jun 2018 #6

    Another solution that I tried was under color management but no success because I only have printers, no monitor under devices. (If that helps)

    Click image for larger version. 

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      My ComputerSystem Spec

  7.    21 Jun 2018 #7

    Just a thought: if you have a different video cable (especially a known good working one from another PC) you might want to try that instead of what you're presently using for the affected monitor. I've seen this kind of thing happen when there's a fault or short in the cable. It may not make any difference, but it will be easy to try. HTH,
    --Ed--
      My ComputersSystem Spec

  8. Bree's Avatar
    Posts : 8,845
    10 Home x64 (1809) (10 Pro on 2nd pc)
       21 Jun 2018 #8

    Linky said: View Post
    Where yours have Built in display mine is blank and when I click on the drop down nothing appears.
    Linky said: View Post
    Another solution that I tried was under color management but no success because I only have printers, no monitor under devices. (If that helps)
    The system appears to have lost any record of the monitor in use.

    Open Device Manager and see what (if anything) is shown under Monitors. If there is anything there, it may have a yellow warning triangle. For the monitor(s) listed there, right-click on it and select 'Uninstall device'. There may also be an 'Unknown device' shown elswhere in Device Manager. If so, uninstall that too. Then select 'Action > Scan for hardware changes'. Windows should find an install a suitable monitor, allowing you to then select this as a device in color management or the Intel Graphics & Media control panel.

    This is what I see on a laptop...

    Click image for larger version. 

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    If no monitor is found, then Ed's suggestion that the cable is at fault seems likely to be the problem. It could also be a faulty socket on the PC.
      My ComputersSystem Spec

  9. Berton's Avatar
    Posts : 5,403
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       21 Jun 2018 #9

    Might also have a read of this page:
    https://support.microsoft.com/en-us/...cle-fact-sheet
      My ComputerSystem Spec

  10.    22 Jun 2018 #10

    EdTittel said: View Post
    Just a thought: if you have a different video cable (especially a known good working one from another PC) you might want to try that instead of what you're presently using for the affected monitor. I've seen this kind of thing happen when there's a fault or short in the cable. It may not make any difference, but it will be easy to try. HTH,
    --Ed--
    I replaced the monitor last month with a new one so the cable is new. I therefore have two monitors, a Samsung and an LG each with their own cables and both displaying the same way.
      My ComputerSystem Spec


 
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