Windows 10: display has stopped responding and recovered

  1.    24 Feb 2018 #1

    display has stopped responding and recovered


    Hello so I got this message today on my Asus ROG G750JM laptop with Windows 8.1 and it is the first time I got this error on the laptop before.

    My GPU is an Intel 4600 and a Nvidia 860m. I have downloaded the latest driver for my Intel GPU from the Asus website for my laptop.

    Should I be worried or should I treat this as not too much to worry about since this is the first time I got this error after owning this laptop for 3 years?
      My ComputerSystem Spec


  2. Posts : 20,734
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Feb 2018 #2

    Please run this beta log collector using extract and post a zip into this thread:
    log collector v2-beta08.zip
    In case the beta log collector does not work use this log collector:
    BSOD - Posting Instructions - Windows 10 Forums

    The website displays information for the desktop.
    Please update the specs to display information about the notebook:
    System Specs - Fill in at Ten Forums:
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    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
      My ComputerSystem Spec

  3.    24 Feb 2018 #3

    Okay here
    display has stopped responding and recovered Attached Files
      My ComputerSystem Spec


  4. Posts : 20,734
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Feb 2018 #4

    Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.180201-0600)

    This thread is for Widows 10.
    Please open a new thread on our sister website: Windows 8 Help Forums



    The reported error stopped responding and recovered was related to Intel integrated GPU.
    There were no BSOD dump files but windows error reporting displayed kernel error 117.
    If this were a BSOD dump bugcheck 117 it would be a video TDR error.

    From 12/28/2018 to date the display driver stopped responding and recovered was not related to Nvida.
    The computer has 2 GPU, an integrated and a discrete.
    The integrated GPU is Intel and has the name: IGFX The driver is igdkmd64.sys
    The discrete GPU is Nvidia. The driver is nvlddmkm.sys

    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            3,174,400   0          12/18/2013 3:49:12 PM  C:\Windows\system32\DRIVERS\igdkmd64.sys         8,192
    Code:
    Event[4542]:  Log Name: System  Source: Display  Date: 2018-02-24T21:06:44.000  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: Gaming-Laptop  Description: Display driver igfx stopped responding and has successfully recovered.

    Code:
    Event[1512]:  Log Name: System  Source: Microsoft-Windows-WLAN-AutoConfig  Date: 2018-01-22T09:30:58.969  Event ID: 10002  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Gaming-Laptop  Description: WLAN Extensibility Module has stopped.Module Path: C:\Windows\System32\bcmihvsrv64.dll
    Code:
    2/25/2018 2:06 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 117
    P2: ffffe0009f8894d0
    P3: fffff800b0258dc0
    P4: 0
    P5: 0
    P6: 6_3_9600
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\LiveKernelReports\WATCHDOG\WD-20180224-2106.dmp
    C:\Users\Ron\AppData\Local\Temp\WER-477351843-0.sysdata.xml
    C:\Users\Ron\AppData\Local\Temp\WERD1F5.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_f9556e98470796fd8956299722456aea64b3963_00000000_cab_0a4fd4b4
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 85be22b2-19d0-11e8-82f1-54271ef4fa78
    Report Status: 8192
    Hashed bucket:2/25/2018 2:06 AM    Windows Error Reporting    Fault bucket , type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 117
    P2: ffffe0009f8894d0
    P3: fffff800b0258dc0
    P4: 0
    P5: 0
    P6: 6_3_9600
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\LiveKernelReports\WATCHDOG\WD-20180224-2106.dmp
    C:\Users\Ron\AppData\Local\Temp\WER-477351843-0.sysdata.xml
    C:\Users\Ron\AppData\Local\Temp\WERD1F5.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_117_f9556e98470796fd8956299722456aea64b3963_00000000_cab_099bd205
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 85be22b2-19d0-11e8-82f1-54271ef4fa78
    Report Status: 4
    Hashed bucket:
    Code:
    Name    NVIDIA GeForce GTX 860MPNP Device ID    PCI\VEN_10DE&DEV_1392&SUBSYS_157D1043&REV_A2\4&27BF7475&0&0008Adapter Type    GeForce GTX 860M, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 860MAdapter RAM    (2,147,483,648) bytesInstalled Drivers    nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2umDriver Version    9.18.13.4752INF File    oem5.inf (Section218 section)Color Planes    Not AvailableColor Table Entries    Not AvailableResolution    Not AvailableBits/Pixel    Not AvailableMemory Address    0xEC000000-0xECFFFFFFMemory Address    0xC0000000-0xCFFFFFFFMemory Address    0xD0000000-0xD1FFFFFFI/O Port    0x0000E000-0x0000E07FIRQ Channel    IRQ 4294967294Driver    c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.4752, 9.81 MB (10,284,872 bytes), 10/30/2017 1:24 PM)    Name    Intel(R) HD Graphics 4600PNP Device ID    PCI\VEN_8086&DEV_0416&SUBSYS_157D1043&REV_06\3&11583659&0&10Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatibleAdapter Description    Intel(R) HD Graphics 4600Adapter RAM    (2,080,374,784) bytesInstalled Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32Driver Version    10.18.10.3379INF File    oem13.inf (iHSWM_w81 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 60 hertzBits/Pixel    32Memory Address    0xED400000-0xED7FFFFFMemory Address    0x80000000-0x8FFFFFFFI/O Port    0x0000F000-0x0000F03FIRQ Channel    IRQ 4294967293Driver    c:\windows\system32\drivers\igdkmd64.sys (10.18.10.3379, 4.02 MB (4,216,320 bytes), 1/6/2014 10:29 AM)
      My ComputerSystem Spec

  5.    25 Feb 2018 #5

    So should I be concerned or should I just pass it off as a once in awhile fluke?
      My ComputerSystem Spec


  6. Posts : 20,734
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Feb 2018 #6

    The thread should be opened in the Windows 8 forum.
    There they can make the decision.
    There may be different methods of management depending on the support.
      My ComputerSystem Spec

  7.    25 Feb 2018 #7

    Unfortunately it seems that the Windows 8 forums are kinda dead so that's I posted the issue here.
      My ComputerSystem Spec


 

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