Suddenly unable to rearrange or use 3rd monitor Solved

  1. Posts : 3
    Windows 10 Pro 64-bit
       29 Jan 2018 #1

    Suddenly unable to rearrange or use 3rd monitor

    I have been banging my head against a maddening issue that began a few days ago for no apparent reason (no new drivers, other software, or configuration changes). I have a single GeForce 980Ti card driving three monitors and an Oculus Rift, using the following connections:

    - DisplayPort to VGA (19" on left)
    - DisplayPort to DVI (24" center)
    - DisplayPort to DVI (24" on right)
    - HDMI direct to Oculus Rift

    I have been using this configuration for over a year with no issues. I don't do a lot of gaming, and usually I'm just running a bunch of applications spread across all three displays while the Rift is inactive.

    In the middle of one of the days last week, I was suddenly unable to move my mouse onto the left-most display, even though all of the windows were still there and displaying/updating properly. I could alt-tab to them and navigate via the keyboard without issue, but the edge-to-edge mouse cursor movement stopped working. So, I went to the "Display" dialog in Windows settings and tried to move and re-apply the correct logical positioning, as described above. But anytime I try to apply any arrangement, the monitors are shifted around to put the 19" VGA-connected one in on the bottom right, like so:

    Click image for larger version. 

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    I can move them around however I want, but as soon as I click the "Apply" button, Monitor 1 pops back to the corner.

    It is impossible to move the mouse through the bottom right corner of Monitor 3, so I can't use it. However, I can drag application windows around towards the bottom right of Monitor 3 such that part of the window overlaps onto the logical Monitor 1 surface, and the windows appear as expected. Everything is working perfectly except for the software arrangement.

    I have a licensed and fully updated Win 10 Pro installation, including the recent Creators Update. I tried uninstalling and (clean) reinstalling the latest WHQL graphics drivers (released 1/29), but it didn't help. I even tried temporarily uninstalling my Synergy Pro (virtual KVM sharing over a network), but that didn't help either. I've tried applying different resolutions and orientations, switching around which cable is plugged into which DisplayPort connector on the dice.

    Has this happened to anyone else? It seems like a software issue for sure, but I have no idea what else to try at this point, and it's super annoying to lose an entire display that is actually working but just off-limits for no good reason.

    Thanks in advance.
      My ComputerSystem Spec

  2.    30 Jan 2018 #2

    Did you change/update GPU drivers
      My ComputersSystem Spec

  3.    30 Jan 2018 #3

    What happens if you move it over to the left so it shows 1 2 3 ? Just as a test. If it sticks OK there, then try moving back to the other side. Maybe it thinks the Oculus Rift is in that space, even though its Off?
      My ComputerSystem Spec

  4. Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter
       30 Jan 2018 #4

    CountMike said: View Post
    Did you change/update GPU drivers
    I didn't change any drivers between the time when it was working and when it stopped, but I did twice after it stopped working in an attempt to fix it. I'm currently running the latest available official drivers.
    alphanumeric said: View Post
    What happens if you move it over to the left so it shows 1 2 3 ? Just as a test. If it sticks OK there, then try moving back to the other side. Maybe it thinks the Oculus Rift is in that space, even though its Off?
    Any arrangement will stick until I click the Apply button, but once I do that, Monitor 1 always jumps back to the bottom right corner. Interestingly, Monitors 2 and 3 will stick in whatever new position I set (stacked vertically, swapped left/right, staggered, whatever), so the issue is only with the one connected through the VGA port.

    I don't think the Rift is to blame, since I've also tried various settings without success while the Rift was disconnected from the graphics card.
      My ComputerSystem Spec

  5.    30 Jan 2018 #5

    Ok, bummer, I don't have any ideas to try.
      My ComputerSystem Spec

  6. Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter
       04 Mar 2018 #6

    Following up: switching the monitor to a more modern input method (either DVI or DisplayPort) allowed Windows to handle the monitor normally again, so I'm back in business.

    I didn't solve the original problem (weird arrangement behavior when using the VGA input through a VGA-to-DisplayPort adapter into the graphics car), but this workaround is suitable given the hardware I have on-hand. I had to swap monitors with another machine, but whatever.
      My ComputerSystem Spec


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