Windows 10: Need (updated?) Graphic Driver for my HP Pavilion

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  1.    21 Jan 2018 #1

    Need (updated?) Graphic Driver for my HP Pavilion


    Here's the issue:
    1) I get a rainbow-y 'snow' picture when I press any key to 'wake up' the computer from a sleep mode.. I had to shut down the computer and boot back up

    2) When I leave the computer on and had to go away for a couple hours.. what happen is that when I come back and press any key to 'wake up' the computer and I know it's ON but then I have a blank (black) screen... I ended up having to shut down the computer and boot back up

    Do I need to update the driver? And which driver I need to use? I've looked up some but I need to make sure I have the correct driver for this issue.

    Here is the display info:
    Intel(R) HD Graphics 530
    date: 8/13/2017
    version: 22.20.16.4771

    Windows 10 64 Bit
    HP Pavilion (bought it July 2017)


    Any info you need please ask me...

    Thanks so much

    ~punkinbee
      My ComputerSystem Spec

  2.    21 Jan 2018 #2

    Updating your graphics drivers would be the first thing I'd do, though I'm surprised Windows hasn't automatically updated them. You can get them directly from Intel - Latest Intel Graphics Driver for Windows 10 - Windows 10 Forums
      My ComputerSystem Spec

  3.    21 Jan 2018 #3

    I'm not sure which driver I have to update to the correct one LOL

    Is this it?



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      My ComputerSystem Spec

  4.    21 Jan 2018 #4

    Used Speccy to get this info:
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  5.    21 Jan 2018 #5

    Via our friends at Google:

    https://downloadcenter.intel.com/pro...D-Graphics-530

    The version number is different than that in Post #3, but in an unexpected way.

    Should be the correct drivers, but Intel makes things overly confusing.

    There is also a slight chance that HP customized their drivers, so that these won't work.
      My ComputerSystem Spec

  6.    21 Jan 2018 #6

    I tried to update the latest: 12/28/17
    and this came up:

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  7.    21 Jan 2018 #7

    bobkn said: View Post
    There is also a slight chance that HP customized their drivers, so that these won't work.
    Looks like that is the case. I didn't realize manufacturers were still doing this.

    So you'll have to get the driver directly from HP. If you provide your model number we can help locate the correct one.
      My ComputerSystem Spec

  8.    21 Jan 2018 #8

    OK... what I did was to contact HP via Twitter and provided the specs, model # and a link to this thread to give them a good idea...
    Hope to hear from them soon.
      My ComputerSystem Spec


  9. Posts : 593
    Windows 10
       21 Jan 2018 #9

    With laptops you get the Drivers from the manufacturer or Windows updates.
    You don't need the 'latest', you want a tried and tested one.
    Your graphics driver has obviously been updated, judging by the dates.

    However that might not be the problem. It could be one of the system drivers, chipset driver etc.
    I would check all these to see if your versions match what is given for that model with HP support.
    No idea whether HP provides an updater application or whether they lodge drivers with MS updates. But they are the places where you look.

    1) and 2) is likely due to low power states of the CPU, hence my comment about system, chipset drivers.
      My ComputerSystem Spec

  10.    21 Jan 2018 #10

    I have a HP Pavilion All in One computer... and you could possibly be right that it may not be a graphic issue.. but that 'snowy' image when I woke up the PC from the sleep mode is a graphic problem.. but having to shut down and then boot up shouldn't have to happen over a simple 'wake up' mode. So it seems to be a system issue. Dang...
      My ComputerSystem Spec


 
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