Corruption of display, Windows 10 Insider 17063, HP EliteBook G3 1040

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  1. Posts : 4,552
    Windows 11 Pro 64-bit

    Well we have tried previous and latest drivers with same result so its not driver issue you could repair install Windows 10 or clean install Windows 10 to find out if Windows 10 causing the issue
      My Computer

  2. Posts : 34
    Win 10 Pro 64 Bit (17063)
    Thread Starter

    Cheers, an this is what I was afraid of. Such is the pain of running an Insiders build, there are now ISOs available.
      My Computer

  3. Posts : 4,552
    Windows 11 Pro 64-bit

    You are very welcome!
      My Computer

  4. Posts : 34
    Win 10 Pro 64 Bit (17063)
    Thread Starter

    WOW - It's been a while since I created an ISO for Windows 10, but had thought this wasn't possible with the new Unified Update Platform delivery of Insider builds. Looks like this has been resolved on these forums (either Create Windows 10 ISO image from Existing Installation Installation Upgrade Tutorials or UUP to ISO - Create Bootable ISO from Windows 10 Build Upgrade Files Installation Upgrade Tutorials ), so there might be some joy yet without needing to go all the way backwards.
      My Computer

  5. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Download and install the latest HP UEFI diagnostics: version 6.5
    HP PC Hardware Diagnostics | HP® Official Site
    2) This evening power on the computer and repetitively click the F2 key.
    3) Run the HP UEFI diagnostics in loop until failure mode overnight
    4) If there is a failure the testing will abort and display an error code.
    5) If the loop until failure has made at least 2 runs click the keyboard escape key and confirm the pass results in the log.
    Post the results of the HP UEFI diagnostics into the thread.
      My Computer

  6. Posts : 34
    Win 10 Pro 64 Bit (17063)
    Thread Starter

    Argghhhhh. I ran the test all night, and like an idiot I hit the power button the laptop this morning (as I do every morning, but the screen were switched off rather than in sleep mode) before checking the test results . However, before I went to bed it had completed 6 rounds of the extended test with no issues.
      My Computer

  7. Posts : 39,995
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Power on the computer > repetitively click the F2 key > navigate to the BIOS UEFI log > check the results > report into the thread.

    2) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Speccy - System Information - Free Download
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    3) Run this log collector and post a zip into the thread for troubleshooting:
    log collector
      My Computer

  8. Posts : 34
    Win 10 Pro 64 Bit (17063)
    Thread Starter

    1) - I did - like a fool I powered off the machine before I got the results, but for the 6 times that it ran through the test before I went to bed last night, all had passed. I will need to run more test, but that will have to be this evening/tomorrow.

    2) - OK, will do shortly

    3) - OK , will do shortly
      My Computer

  9. Posts : 34
    Win 10 Pro 64 Bit (17063)
    Thread Starter

    2) Done, core temps ideal around 44 deg C
    3) See attached. Please remember that the latest HP provided Intel 550 drive is installed but disabled, thus the GPU.txt file shows and error.
    HPELITEBOOK (05-01-2018 11 23).zip
      My Computer

  10. Posts : 2,317
    Windows 10

    FreeBooter said:
    Maybe latest version of graphic card driver buggy if you can found previous graphic card driver install it.
    You should not update your device driver from Microsoft because Microsoft not always have the latest device drivers also some time Microsoft will install buggy device driver.
    Not in my experience, there are plenty of people on here messing with Laptop Graphics drivers and end up having considerable problems.
    I get no problems yet only use Windows updates for Graphics drivers, which installs a suitable version of Intels iGPU driver, currently on mine .4549
    There is a lesson there, though most won't like that.

    Also the manufacturer no longer supplies driver updates, even the manufacturer specific stuff comes via Windows updates.

    Preview (insider) versions of Windows are test versions so asking people to fix problems is basically not on as it's Microsoft who ultimately must fix the insider version of Windows. You are the unpaid tester, send the info to MS.
      My Computer


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