After Windows 10 1709 Update Monitor Blank after Power Off then On


  1. Posts : 33
       #1

    After Windows 10 1709 Update Monitor Blank after Power Off then On


    Good Day Everyone,

    It has been a long time since I posted here, mostly due to major life changes, loss of jobs, etc. I wish I could be more active.

    In any case. The issue I am having is 1 of my 3 media machines is not working correctly and I cannot figure out what changed. I have 3 Dell 790's (yes I know they are old but they do the job) connected via DisplayPort to HDMI to TVs. All have worked perfectly for the last 3 years and for the last 2 years on Windows 10. 2 days ago I took the 1709 update for all of them, they are on 365x24x7 and are in some state of use throughout the day. All 3 machines took the update fine, all machines work very well. Except, 1 of the machines, when I turn off the TV and come back later the screen is blank, blank like when you are logging into Windows 10 on a 2 monitor system and the second monitor is blank. The machine is running, and everything is working, just the video is gone. I have done a bunch of testing and the machine is working, if I pause a video, turn off the TV and then turn it back on the screen is blank but pressing a key the video starts playing and you can hear the sound. The computer is fine, it is working, just no video. I have tried a bunch of tips in the forum but nothing has worked. BTW swapped the TV just incase, still has the same problem. I have done all the other normal things, scan for viruses, disk corruption, registry issues, etc.

    All machines are:

    Windows 10 Pro 1709 16299.125
    Intel i5-4590T 2Ghz
    8GB RAM
    Built-in Intel HD GPU 4600
    250GB non-SSD Hard Drive

    No downloaded drivers all are from Microsoft ONLY. The only software that is install is VLC, everything else is Microsoft. The machines are only used for NextFlix, YouTube, Internet Browsing (email, etc.), and Playing Music or Videos in VLC. The account used to access them is a standard user, with reduced rights to avoid Internet Infections, or children installing software etc.

    Anyone have any idea?
      My Computer


  2. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) How come you are not using computer manufacturer drivers?
    2) Are you able to install computer manufacturer or component manufacturer drivers?

    3) Run this log collector and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums


    4) Please update the system specs in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    5) Open the Dell website > enter the computer's product or serial number > view drivers > post a URL or hyperlink into the thread.
      My Computer


  3. Posts : 33
    Thread Starter
       #3

    Replies Under Questions.
    zbook said:
    1) How come you are not using computer manufacturer drivers?
    These machines are old Dell 790s they are from the day of Windows XP with Windows XP stickers on them. There are no Dell Drivers for Windows 10. Plus my experience with Dell Drivers over the last 20 years has show them to only in rare cases make anything better.
    2) Are you able to install computer manufacturer or component manufacturer drivers?
    Same answer as #1

    3) Run this log collector and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
    I will do a Blue Screen of Death capture and post it here if you think that might help, but the machine is not BSOD it is working perfectly.

    4) Please update the system specs in the "My Computer" section:
    Irrelevant, since these machines are not my daily rig. :)

    If you are asking for a more details spec of the machine in question, I will post that too.

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    5) Open the Dell website > enter the computer's product or serial number > view drivers > post a URL or hyperlink into the thread.
    I will post this.
      My Computer


  4. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The log collector will collect multiple files. Please post a zip into the thread for troubleshooting.

    Post the computer specs in the 'My Computer section will enable viewers to see the information without having to scroll through pages of posts.
      My Computer


  5. Posts : 33
    Thread Starter
       #5

    zbook said:
    The log collector will collect multiple files. Please post a zip into the thread for troubleshooting.

    Post the computer specs in the 'My Computer section will enable viewers to see the information without having to scroll through pages of posts.
    I will post as soon as I get out of work.

    Computer Specs: I thought of that, that is why I put the computer specs in the original post on the first page, no scrolling needed. :)
      My Computer


  6. Posts : 56,119
    Multi-boot Windows 10/11 - RTM, RP, Beta, and Insider
       #6

    WindowsStar said:
    I will post as soon as I get out of work.

    Computer Specs: I thought of that, that is why I put the computer specs in the original post on the first page, no scrolling needed. :)
    Hi, @WindowsStar. The reason zbook asked for the specs to be put in your profile, is so they will follow you wherever you post, now and the future. Not everyone will be aware that they need to look at the first post on this thread to find them. The links for instructions are in post #2. It really is helpful to have them readily available at any time. It's speeds up replies to your questions. Thanks.
      My Computers


  7. Posts : 33
    Thread Starter
       #7

    OK, everyone, I am stuck at work. This happens sometimes. I may not be home for 36 to 72 hours. -WS
      My Computer


 

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