Windows 10: Video card issues (from code 43 to black screen) Solved

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  1.    15 Dec 2017 #1

    Video card issues (from code 43 to black screen)

    Good evening.

    I'm having serious issues with my video card. I have a Nvidia GTX 760 on Windows 10 64 bit.

    I was originally getting a code 43 on the device manager. The computer would start but I could not use dual monitors or play any games (they come up, but run horribly slow). So I tried:

    Uninstalling the device and restarting the computer

    Disabling the video card and then powering the machine off, unplugging it and holding down the power button for 1 minute.

    I opened up the machine, took out the video card, cleaned the contacts with duster, the port, and the card itself, then put it back in.

    I was still getting the same error, but when I tried to remove the drivers to reinstall them, that's when the issues really started. First the machine would not accept the drivers, then, after I start the machine, it tries to start, then I get a black screen. it won't even let me go into safe mode (although I may not be doing it right). So what would be my next course of action?

    Thanks for your help.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,605
    Windows 10 Pro x64 Build 1803
       15 Dec 2017 #2

    Hi Outsider418.

    Rather than retype I'm going to ask you to have a look at this post. This might sound crazy but I think your black screen is good news in that you are past the Code 43 but you are dealing with what seems a common nvida issue with a black screen.

    Once you booted into safe mode have a look at the driver version you are using. Then when you check nvida you can see if there is a newer driver worth trying or just fall back to an older one.

    Having a problem with formatting PC?

      My ComputerSystem Spec

  3.    16 Dec 2017 #3

    Good afternoon.

    Thanks to those instructions, I am no longer getting the black screen. But I am still getting the Code 43 error even after rolling back to the last two drivers. What would be my next step? Thanks for your help.
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 10,605
    Windows 10 Pro x64 Build 1803
       16 Dec 2017 #4

    What driver is being reported under display adapters?

    In doing additional searches I see a few hits with peoplpe having VIRTU MVP 2.0 installed. You would have that would you?

    Same card as you.
      My ComputerSystem Spec

  5.    16 Dec 2017 #5

    Caledon Ken said: View Post
    What driver is being reported under display adapters?

    In doing additional searches I see a few hits with peoplpe having VIRTU MVP 2.0 installed. You would have that would you?

    Same card as you.
    This Procedure From Geforce should work.
      My ComputerSystem Spec

  6.    16 Dec 2017 #6

    Also very surprised it can run TWO display monitors, might try just using one monitor. This card is way under powered to run 2 monitors in my opinion. Try the steps posted by Caledon Ken in the link he gave you, and only use 1 monitor. That card is getting close to 5 years old too.
      My ComputersSystem Spec

  7.    16 Dec 2017 #7

    When I rolled back to the previous two drivers, I kept getting the black screen. Once I got the latest drivers on (12/05/17, version

    I currently can only run one monitor, up until I had the 43 error, it was running two with no problem.

    And I don't have VIRTU MVP 2.0 installed. I double checked just in case Nvidia Experience installed it.

    As of now, I have the latest driver installed. When I load World of Warcraft or any of my games on Steam, it runs excruciatingly slow.

    Under the general tab, it says "Windows has stopped this device because it has reported problems.

    Device Type: Display Adapters

    Manufacturer: Nvidia

    Location: PCI slot 192 (PCI bus 3. device 0, function 0)

    So for now, I got it back to where the problems started, but it's still not working properly :)

      My ComputerSystem Spec

  8.    16 Dec 2017 #8

    I also used ddu uninstaller to remove the drivers and re-install them, but it still did not work (I used the newest ones). I still get the same error.
      My ComputerSystem Spec

  9. Posts : 20,885
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Dec 2017 #9

    Please update the computer specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    Run this log collector > post a zip into the thread to troubleshoot the computer logs:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  10.    16 Dec 2017 #10

    Okay, I updated my information and uploaded my zip file.

      My ComputerSystem Spec

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