Windows 10: Video card issues (from code 43 to black screen) Solved

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  1.    17 Dec 2017 #21

    If I had known it would jumble them up like that, I would have done them one at a time...sorry about that...
      My ComputerSystem Spec

  2.    17 Dec 2017 #22

    The results from SpeedFan:

    Click image for larger version. 

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      My ComputerSystem Spec

  3.    17 Dec 2017 #23

    The results from SpeedFan after logging onto World of Warcraft

    Click image for larger version. 

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      My ComputerSystem Spec


  4. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Dec 2017 #24

    1) Make sure that there is no over clocking while troubleshooting.

    2) Sometimes there are problems in the bios that produce bsod.
    3) To ensure that there are no improper bios settings please reset the bios.
    4) Sometimes there can be failure to boot after resetting the bios.

    5) So please make sure your files are backed up.
    6) Please make a backup image with Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    7) And please create a brand new restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    8) When available please post the information from the BIOS (post #15, step #9)

    9) For any BSOD please post a new zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums

    10) Allow the computer to generate logs (possible spontaneous BSOD or crashes) for the next few days.
    Report into the thread your findings related to the new graphics driver.
    Then run FurMark stress testing.
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    Aim for 1 hour testing and abort testing as needed for temperature changes, freezing, and display artifacts.
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test Performance Maintenance Tutorials

    11) All testing should be done with the bios reset and no over clocking.

    12) For all tests please record maximum temperatures and test duration.

    13) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
      My ComputerSystem Spec

  5.    20 Dec 2017 #25

    I don't have a lot of time on weekdays, here is my update so far.

    My machine is not overclocking, I avoid overclocking because it usually shortens the life of the card, I don't have money to replace a $300 video card every year :)

    I downloaded Macrium, made a restore point, made a image file and a boot disk. I finally found the bios reset, but it did not work. I've never manually updated the BIOS, but I was hoping it would work in case the system make it's own updates, but no go.

    I'm going to let the machine run a few days during the evening to let it generate logs, and then I will run the stress tests and post the information either tomorrow or Friday at the latest.

    Thanks for your help with this, I really appreciate it.
      My ComputerSystem Spec

  6.    20 Dec 2017 #26

    I downloaded FurMark just to be proactive. It does not detect my Nvidia card, just the basic video card on the motherboard.
      My ComputerSystem Spec


  7. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Dec 2017 #27

    Please update your progress with the steps in post # 15
    In post # 24 for the BIOS what happened when you removed the CMOS battery?
    Open device manager > click view > show hidden devices > expand display adapters >right click > properties > check status
    Look in device manager for any triangular yellow icons with black exclamation marks > post images into the thread.
    Last edited by zbook; 20 Dec 2017 at 18:17.
      My ComputerSystem Spec

  8.    20 Dec 2017 #28

    I didn't remove the battery, I went in the BiOS and reset the defaults.
      My ComputerSystem Spec

  9.    20 Dec 2017 #29

    When I set it to show hidden devices, I saw nothing new. The only thing is that there have been no new events since Saturday. I don't know if that's good or bad.

    Click image for larger version. 

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      My ComputerSystem Spec


  10. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       20 Dec 2017 #30

    See what you can do to get the Nvidia driver installed.
    Failure to install the driver usually indicates a hardware problem.
    Then FurMark testing is no longer needed.
    These are some options:
    1) Attempt manual installation from the Nvidia website
    2) Use IE so that you can use JAVA > run the Nvidia auto detector > attempt driver installation again.
    NVIDIA
    3) If both fail use Nvidia chat support / telephone support (free)
    Live Chat | NVIDIA
    4) Find a friend, neighbor, relative, or local store to swap the card.
    a) Test the malfunctioning card in the other computer.
    b) Test the new card in the malfunctioning computer.
      My ComputerSystem Spec


 
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