Windows 10: Display driver nvlddmkm stops &recovers, ntdll.dll error when on Skype

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  1.    17 Dec 2017 #11

    3/3 is just a flashdrive I forgot to remove to it reflected in Samsung Magician

    Click image for larger version. 

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      My ComputerSystem Spec

  2.    18 Dec 2017 #12

    So I updated my Nvidia driver and noticed I've already had 3 BSODs
    Display driver nvlddmkm stops &recovers, ntdll.dll error when on Skype Attached Files
      My ComputerSystem Spec


  3. Posts : 20,757
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Dec 2017 #13

    There were 3 new BSOD.
    The graphics driver was a recurrent misbehaving driver.
    Three bugchecks were D1.

    It is unclear at this time whether the Nvidia driver is or is not the cause of the WHEA 0x124 BSOD.
    None of the new BSOD where WHEA.
    For the Nvidia related bsod use DDU again and roll back to an older driver.

    Indicate whether the operating system has or does not have the option to turn off the updates of non-Microsoft drivers:
    (If it does then turn off Windows updates of non-Microsoft drivers)
    Enable or Disable Driver Updates in Windows Update in Windows 10 Windows Update Activation Tutorials

    If the rolled back Nvidia graphics card driver is stable then the troubleshooting will be completed for the Nvidia driver.
    If the Nvidia driver continues to produce BSOD after it is rolled back the next test will be a swap.
    See if you can find a friend, neighbor, relative, or local store to swap the graphics card.
    Perform 2 tests: Test the graphics card in another computer and test another computer's graphic card in the problematic computer.


    This is displayed as a problem device:
    Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\5&262E236C&0&7 43

    Open device manager > click view > show hidden devices > expand all rows > look for any device with icons that has a yellow triangle with a black exclamation mark > post an image into the thread.




    The current Nvidia driver information:
    Code:
    nvlddmkm nvlddmkm.sys Mon Aug 21 17:05:02 2017 (599B590E)
    Prior to replacement
    Code:
    nvlddmkm nvlddmkm.sys Tue Dec 05 13:28:19 2017 (5A26F353)
    After replacement

    Code:
    Name    NVIDIA GeForce GTX 970MPNP Device ID    PCI\VEN_10DE&DEV_1618&SUBSYS_65421558&REV_A1\4&813C53&0&0008Adapter Type    GeForce GTX 970M, NVIDIA compatibleAdapter Description    NVIDIA GeForce GTX 970MAdapter RAM    (1,073,741,824) bytesInstalled Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_d43acead5e618bbf\nvldumd.dllDriver Version    23.21.13.8859INF File    oem8.inf (Section066 section)Color Planes    Not AvailableColor Table Entries    4294967296Resolution    1920 x 1080 x 63 hertzBits/Pixel    32Memory Address    0xDE000000-0xDEFFFFFFMemory Address    0xC0000000-0xCFFFFFFFMemory Address    0xD0000000-0xD1FFFFFFI/O Port    0x0000E000-0x0000E07FIRQ Channel    IRQ 4294967292Driver    c:\windows\system32\driverstore\filerepository\nvcvi.inf_amd64_d43acead5e618bbf\nvlddmkm.sys (23.21.13.8859, 16.24 MB (17,025,992 bytes), 12/17/2017 7:39 PM)
    Last edited by zbook; 18 Dec 2017 at 05:08.
      My ComputerSystem Spec

  4.    18 Dec 2017 #14

    Can't. I'm using a laptop and the GPU is soldered.

    As for the
    Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\5&262E236C&0&7 43
    , it's a generic USB hub that sometimes shows that error
      My ComputerSystem Spec


  5. Posts : 20,757
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Dec 2017 #15

    In device manager > right click on the device > left click on properties >
    a) left click driver tab > left click details > post an image into the thread
    b) left click details tab > under the property drop down menu change to hardware > post an image into the thread

    View these link to troubleshoot the device:
    How to easily find drivers for Unknown Devices in Windows | PCWorld
    How to Find Drivers for Unknown Devices in the Device Manager
      My ComputerSystem Spec

  6.    18 Dec 2017 #16

    Here:

    Click image for larger version. 

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      My ComputerSystem Spec


 
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