Windows 10: New computer warranties

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  1.    04 Dec 2017 #1

    New computer warranties


    I'm doing some preliminary research on buying a new Windows 10 laptop.
    In my case I haven't purchased a new computer since 1998 so I'd appreciate a heads up on what to consider when it comes to warranties.
    I probably need to improve how I feel about warranties, but from what I can determine, it appears to me that a standard warranty on a new computer is good for one year for hardware only and the computer usually needs to be sent in if it isn't purchased locally.
    Then there are plans with more options such as in-home service.
    What I'm thinking of doing is settle for the standard 1 year warranty which I believe is free. If I can't solve an issue that comes up myself, ask for help here in our forums, if something is still over my head, then bring it to a local computer shop.
      My ComputersSystem Spec


  2. Posts : 171
    Windows 10 Pro
       04 Dec 2017 #2

    Pretty much a 1 year standard parts warranty in uk pal. Acc dam not included in any capacity
      My ComputerSystem Spec

  3.    04 Dec 2017 #3

    If it is under warranty and a hardware issue, then pay a local computer shop to fix it?
      My ComputerSystem Spec

  4.    04 Dec 2017 #4

    NavyLCDR said: View Post
    If it is under warranty and a hardware issue, then pay a local computer shop to fix it?
    Not if it's free. But you made me realize I need to mention my concern about paid-for warranties. In general are they worth it?
    As a result, when I mentioned "What I'm thinking of doing is settle for the standard 1 year warranty which I believe is free" I need to rephrase that: When the time comes to make a decision, determine what does a paid for warranty actually cover and does it provide any value add features?
      My ComputersSystem Spec

  5.    04 Dec 2017 #5

    I have never used any paid for warranty that I have paid for and I will never purchase one again. When you are getting advice from others, make sure they are offering their actual experiences with having really used whatever they are offering advice about. If they say, "I bought XYZ warranty and it covers this and that.....", the first question should be, "Have you used it? How was the experience when you actually used it?"

    Here's my experience with Asus factory warranty. I purchased a laptop for my daughter. I immediately upgraded it to an SSD myself as soon as we bought it. I think it was about two months and the screen started going weird. I contact Asus and they provided me with an RMA#. I removed the SSD, stuck the original HDD back in it, and sent it off to Asus. I think they sent me a return label, but don't remember, I might have had to pay shipping to them (about $20). In less than 2 weeks (I think I sent it on Monday, and got it back Wednesday of the next week), I had the laptop back, put the SSD back in it, and have had no problems with it since then.
      My ComputerSystem Spec

  6.    04 Dec 2017 #6

    From a hardware manufacturer's perspective, the warranty covers hardware failure. The standard coverage lasts one year. Any purchase of extended coverage from the manufacturer would not cover anything outside of hardware. One only extends the length of coverage, not breadth.

    Buying extended warranty from the seller who is not the manufacturer muddies it somewhat. Questions will have to be asked about the breadth of coverage. A forum member complained in a thread about an (extended?) warranty servicer charging extra for 'software' problems. No hardware problem was found. An OS reinstall was done. The warranty holder was charged for the 'software' service.
      My ComputerSystem Spec

  7.    04 Dec 2017 #7

    NavyLCDR said: View Post
    I have never used any paid for warranty that I have paid for and I will never purchase one again. When you are getting advice from others, make sure they are offering their actual experiences with having really used whatever they are offering advice about. If they say, "I bought XYZ warranty and it covers this and that.....", the first question should be, "Have you used it? How was the experience when you actually used it?"

    Here's my experience with Asus factory warranty. I purchased a laptop for my daughter. I immediately upgraded it to an SSD myself as soon as we bought it. I think it was about two months and the screen started going weird. I contact Asus and they provided me with an RMA#. I removed the SSD, stuck the original HDD back in it, and sent it off to Asus. I think they sent me a return label, but don't remember, I might have had to pay shipping to them (about $20). In less than 2 weeks (I think I sent it on Monday, and got it back Wednesday of the next week), I had the laptop back, put the SSD back in it, and have had no problems with it since then.
    Thanks for your mentioning your experience. That actually helps me feel I prefer staying with a mfg. warranty.
      My ComputersSystem Spec

  8.    04 Dec 2017 #8

    pyramid10 said: View Post
    From a hardware manufacturer's perspective, the warranty covers hardware failure. The standard coverage lasts one year. Any purchase of extended coverage from the manufacturer would not cover anything outside of hardware. One only extends the length of coverage, not breadth.

    Buying extended warranty from the seller who is not the manufacturer muddies it somewhat. Questions will have to be asked about the breadth of coverage. A forum member complained in a thread about an (extended?) warranty servicer charging extra for 'software' problems. No hardware problem was found. An OS reinstall was done. The warranty holder was charged for the 'software' service.
    If it's the same complaint you indicate, that's what had prompted me to question a separate paid for warranty company.
      My ComputersSystem Spec

  9.    04 Dec 2017 #9

    UK (and EU )law is significantly different to US law in terms of warranties.

    The guarantee is supplied by seller of device, not manufacturer (although they may provide additional warranty protection).

    It is pretty much a legal standard in UK if device fails within first month, you can legally get a full refund, after that it is up to seller to deal with manufacturer.

    One thing even a lot of Brits do not realise, is if you get it repaired in first month, and it fails again in first month, you are not legally entitled to money back any more.

    Another subtle one is if they offer a replacement in first month, always say NO and ask for a refund, then buy a new one, as then you get a full 12 months guarantee (actually most reputable sellers do this anyway but always worth clarifying before accepting replacement).

    I had a tablet fail in second month and a major high street PC company (huge in US as well) said I would have to pay a return fee to manufacturer and I went ballistic as this is totally illegal.

    The manager threatened to call police as I was angry (but not abusive). I said fine, go ahead. I then requested to speak to Area Manager as I am sure he would want to know why police were being called. At this point, manager visibly blanched and backed off and "in the interests of goodwill" offered me a full refund even though I was not legally entitled to one. Of course I took refund and went elsewhere.

    The UK laws actually provide a lot of protection but it is amazing how few people understand consumer law and get fobbed off.
      My ComputerSystem Spec

  10.    04 Dec 2017 #10

    Also, some credit cards (for instance Amex and Visa Signature) offer purchase protection and free extended warranty. So if your laptop has a hardware failure after 1 year, you can get reimbursed by Amex for any repairs you get.

    As for personal experience with manufacturer warranty - I have used Dell's on-site service, which is included with some of their business computers (which you can buy even if you're not a business). You have to get through their India-based tech support phone system first but once you can convince them that it's a true failure they'll send out a tech in the next day or 2 to your house/office and repair it on the spot.
      My ComputerSystem Spec


 
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