Windows 10: New computer warranties

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  1. Barman58's Avatar
    Posts : 2,788
    Windows 10 Pro x64 1803 - 17134.5 XP/Vista/Win7/Win8.1 in VM for testing
       05 Dec 2017 #11

    UK Consumer Law is a little confusing with statutory Warranty periods - Set at "A reasonable time for the nature of the goods", so you would expect a longer warranty for a laptop than a chicken Curry, but both would be warranteed .

    For electronic items this equates to twelve months minimum which is the responsibility of the manufacturer. However there is also a clause in the law designed to make make things easier for the purchaser, for the first six months the seller is liable for the warrantee to the customer, and they must then negotiate with the manufacturer to recover costs.

    Also there are protection agencies (official Governmental), that work on behalf of the consumer that can decide on individual cases and force a manufacturer to replace items out of warrantee that fail in what is considered not reasonable, they can also force recall and free replacements of items found to be dangerous

    The way that the UK consumer Law is applied by manufacturers is variable with some applying to one minute after midnight One year after day of purchase, and others like Sony, who unofficially provide an extra month to the warranty, as we all know that an item always fails a week after the warranty runs out.

    As a lot of current UK consumer law was inherited from the European Community it may change with the forthcoming Brexit, although it has already been "Enshrined in UK Law" so should not - But will need to be watched.

    All Credit cards are legally required to provide "Purchase Protection" for items over 100, Debit cards are not - so if you buy a laptop online pay with your Credit Card and then immediately pay the money to the Card company ( avoids any Interest), then if the company does not deliver, goes bust, or the goods are faulty and the seller refuses to reimburse then the credit card company will, Some banks go further than the Law requires as a perk to attract customers
      My ComputerSystem Spec

  2.    05 Dec 2017 #12

    Barman58 said: View Post
    UK Consumer Law is a little confusing with statutory Warranty periods - Set at "A reasonable time" for the nature of the goods, for electronic items this equates to twelve months minimum which is the responsibility of the manufacturer. However there is also a clause in the law designed to make make things easier for the purchaser, for the first six months the seller is liable for the warrantee to the customer, and they must then negotiate with the manufacturer to recover costs.

    Also there are protection agencies (official Governmental), that work on behalf of the consumer that can decide on individual cases and force a manufacturer to replace items out of warrantee that fail in what is considered not reasonable, they can also force recall and free replacements of items found to be dangerous

    The way that the UK consumer Law is applied by manufacturers is variable with some applying to one minute after midnight One year after day of purchase, and others like Sony, who unofficially provide an extra month to the warranty, as we all know that an item always fails a week after the warranty runs out.

    As a lot of current UK consumer law was inherited from the European Community it may change with the forthcoming Brexit, although it has already been "Enshrined in UK Law" so should not - But will need to be watched.

    All Credit cards are legally required to provide "Purchase Protection" for items over 100, Debit cards are not - so if you buy a laptop online pay with your Credit Card and then immediately pay the money to the Card company ( avoids any Interest), then if the company does not deliver, goes bust, or the goods are faulty and the seller refuses to reimburse then the credit card company will, Some banks go further than the Law requires as a perk to attract customers
    All good points.

    The one month refund, one year guarantee is considered reasonable practice by sell by consumer agencies and is pretty much de facto complied with by reputable sellers.

    I have never heard of the six month point. This may be because any reputable seller honours guarantee for one year.

    I never buy anything now from PCWorld as they use strongarm tactics to avoid replacing/refunding. I had a printer that was intermittently faulty and took it in under warranty, and they said they would send it to their third party repair agency but if they could no detect fault, I would have to pay delivery costs and which was as much as printer costs. Naturally I refused. In the end after a lot of quoting consumer laws (some of it probably bs), they caved in and gave a replacement. One of benefits of laws being confusing is if you are adamant quoting things, manager does not know if you are telling truth.

    They all have ability to use some discretion but they are trained to take hard edge position and fob customer off.

    By contrast, John Lewis employ staff who are well trained and provide first line diagnostics on site. I had a pc that was caught in a bios boot loop and I could not sort it - I could not even boot from a usb drive or dvd even though bios was set. I took it in and techie played around whilst I was watching (no going away and pretending), and even tried a couple of things I did not know, and concluded pc was faulty and gave full refund there and then.
      My ComputerSystem Spec

  3. Barman58's Avatar
    Posts : 2,788
    Windows 10 Pro x64 1803 - 17134.5 XP/Vista/Win7/Win8.1 in VM for testing
       05 Dec 2017 #13

    The six month rule has been in the law for some time, added after pressure from the consumer organisations to prevent the Curry's method of warrantee dissuasion strategy you quote from it's alter-ego PC world. as they now have a legal responsibility they have to act at their cost, or could end up in court - All that's needed is for more people to be made fully aware of it and the other consumer protections and demand their rights every time they have an issue.

    The warrantee is still the one year but I believe it was found that most failures in the second six months, were down to design issues so needed to be sorted at manufacturing level, of course the seller should still organise and pay for the return to manufacturer and recover their costs from the manufacturer, but the repair replacement is likely to take longer to complete
      My ComputerSystem Spec


 
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