Random Freezing

Hello,
I have a new laptop and I'm having an issue with it randomly freezing. It's happening after I've been away from it for a while. When I return, it's not in sleep, but the mouse and keyboard will not generate any response. Not a mouse button, windows key, ctrl-alt-delete, nothing. I force a power off and turn it back on to get it responsive again. I don't see any errors, but of course I don't expect to after a reboot.

I also don't know where or how to begin looking to figure out what's causing it and would greatly appreciate any suggestions.

I have a Sager laptop with an i7, 8gb of RAM, running Windows 10.

My desktop PC does this occasionally, haven't worked out why it happens yet? Nothing in Event viewer to show why?

try to get into ram of your laptop, you have 8gb of ram probability is combination of 2*4gb. remove one of them and see if the laptop is running properly and Swip both of them to check which is faulty.

amitrai1998 said:

try to get into ram of your laptop, you have 8gb of ram probability is combination of 2*4gb. remove one of them and see if the laptop is running properly and Swip both of them to check which is faulty.

I have looked inside, there is 1x8gb in there. I wondered if 8 is just not enough, didn't cross my mind that it could be faulty though 🤔

the next thing I can suggest is if you don't have any important data on your laptop just formate is and install a new copy of windows or
if you have important data on a computer just try to arrange a 2 GB ram and check weather working fine or not.
another thing you can try is to remove the ram and try to clean the golden connectors gently with an eraser but please be careful don't damage the RAM

When the computer becomes unresponsive, is the clock still running on the right side of the Taskbar? If so, then maybe it's a software problem of some kind.

To check if it's a software problem:

Launch the Event Viewer (which you can do by right-clicking on the Start Menu). Then look for error events or critical events during the time just before your computer froze. See what your computer was doing just before it froze.

Windows 10 has a built-in RAM tester you can try. Look in the Start Menu list of programs for "Windows Memory Diagnostic."

Eksy61 said:

When the computer becomes unresponsive, is the clock still running on the right side of the Taskbar? If so, then maybe it's a software problem of some kind.
To check if it's a software problem:
Launch the Event Viewer (which you can do by right-clicking on the Start Menu). Then look for error events or critical events during the time just before your computer froze. See what your computer was doing just before it froze.
Windows 10 has a built-in RAM tester you can try. Look in the Start Menu list of programs for "Windows Memory Diagnostic."

I checked the event viewer, no luck there
It shows that the computer shut down unexpectedly...lol yeah because I had to force it off!

I did test the RAM and it shows no errors. Man, this makes me miss Linux...

Well, I hate to tell you this, but...

Last spring, I was having a problem where my computer would freeze up occasionally after it woke from sleep. The clock would stop, the mouse and keyboard would be unresponsive, etc. Each time, I had no choice but to reboot. As with you, both the RAM and the Event Viewer checked out OK.

In my case, that turned out to be an early sign of a failing motherboard. A couple of months later, it got to the point that it would refuse to POST altogether.

LOL yeah definitely not what I need...I had 2 Asus boards go out on me in the last 12 months. Granted, I bought both of those laptops used. I've never had such bad luck with hardware as I have in the last year!

1) This is a log collector that we use in another forum. It will automatically collect: msinfo32, dxdiag, mini dumps, drivers, install, uninstall, hosts, startup, event log, etc. Run it and then place a zip into the thread for troubleshooting.

BSOD - Posting Instructions - Windows 10 Forums


2) Update the system specs in the "My Computer" section:
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

3) Open the website for the computer's drivers and post a URL or hyperlink into the thread.

4) Open administrative command prompt and type or copy and paste:
5) sfc /scannow
6) dism /online /cleanup-image /restorehealth
7) chkdsk /scan
8) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

9) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

10) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

https://support.microsoft.com/en-us/...oot-in-windows
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

11) shutdown /r (you will reboot the computer so that it is in clean boot)

12) Evaluate the performance on your computer in clean boot during typical use.
a) Are the boots faster or slower?
b) Are the shutdowns faster or slower?
c) How has the audio and video performance changed? Is it better, worse, or the same?
d) How has the freezing changed? Is it better, worse, or the same?
Continue using clean boot indefinitely to monitor performance.

13) type control in the left lower corner search > click on control panel > click on large or small icons > click on troubleshooting > on the left pane click on view all > run the following windows troubleshooters:

14) Hardware and Devices
15) Video Playback
16) Playing Audio > open audio enhancements > play test sounds > advanced > change sample rate > test multiple sample rates

For each troubleshooter make sure that advanced is clicked to apply repairs automatically.
For each troubleshooter click on view detailed information.
Report any problems posting images that were fixed or not fixed.
Take Screenshot in Windows 10 General Tips Tutorials