Windows 10: Random Freezing

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  1. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       07 Dec 2017 #21

    The webpage for the drivers displayed the latest available drivers with dates of February 2017.
    There was no BIOS listed on this webpage.
    The current BIOS: BIOS Version/Date American Megatrends Inc. 1.05.15RLS1, 7/5/2017 SMBIOS Version 3.0
    Please open the website for the BIOS source to check to see if it is the most recent version and post a URL or hyperlink into the thread.
    For Ccleaner uncheck memory dumps and windows logs.
    For the WDC drive run:
    Software and Firmware Downloads | WD Support

    Please post images of the test results into the thread.
      My ComputerSystem Spec


  2. Posts : 16
    Windows 10 Home 1709 build 16299 64-bit
    Thread Starter
       07 Dec 2017 #22

    From what I can tell, there is no BIOS update if it's not on the Sager drivers page. At least that's all I can find out.

    Here's the WD test:

    Click image for larger version. 

Name:	WD_test.PNG 
Views:	9 
Size:	21.3 KB 
ID:	167245
      My ComputerSystem Spec


  3. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Dec 2017 #23

    Was the BIOS installed before the computer was purchased or is there a website source to check for updates? The BIOS has a date of July 2017. See if there is customer support information for BIOS updates.

    Run HD Sentinel (free or trial edition) on the WDC drive and post images of the results into the thread.
    Overview and SMART tabs.
    Hard Disk Sentinel - HDD health and temperature monitoring
      My ComputerSystem Spec


  4. Posts : 16
    Windows 10 Home 1709 build 16299 64-bit
    Thread Starter
       08 Dec 2017 #24

    Today I am wondering at what point does it become more efficient to just wipe and install the OS again? And would that solve the issues? Unbelievable that this is corrupt after only at most 90 days of use.

    Results of chkdsk from last night:


    C Drive - https://www.dropbox.com/s/wfrhqcqdt4...drive.txt?dl=0
    Secondary drive - https://www.dropbox.com/s/vkxskiwtr8...drive.txt?dl=0
    Wininit - https://www.dropbox.com/s/9lmqihof17...ninit.txt?dl=0
      My ComputerSystem Spec


  5. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Dec 2017 #25

    There were 2 reports on drive C: approximately 12 hours apart. What happened?
      My ComputerSystem Spec


  6. Posts : 171
    Windows 10 Pro
       08 Dec 2017 #26

    If it brand new mate, reinstall and fully update but dont install any programs and if still the same take it back. Shouldnt have to faff around with a brand new laptop.
      My ComputerSystem Spec


  7. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Dec 2017 #27

    Windows had made corrections to the file drive system.

    A new computer should be for the most part problem free.

    If it's easy to return then do that.

    If you need some study results you can perform some tests.
      My ComputerSystem Spec


  8. Posts : 16
    Windows 10 Home 1709 build 16299 64-bit
    Thread Starter
       08 Dec 2017 #28

    zbook
    There were 2 reports on drive C: approximately 12 hours apart. What happened?


    I couldn't tell you, I didn't run chkdsk at 11am, ran them late last night back to back on each drive.
    kingtez1984
    Shouldnt have to faff around with a brand new laptop.


    Totally agreed. Except I'm 99.999% certain it's the OS, not the hardware. Friggin crap windows
      My ComputerSystem Spec


  9. Posts : 14,213
    windows 10 professional version 1607 build 14393.969 64 bit
       08 Dec 2017 #29

    There are methods to differentiate software from hardware problems:
    stress testing, safe mode, changing OS, etc.
      My ComputerSystem Spec


  10. Posts : 16
    Windows 10 Home 1709 build 16299 64-bit
    Thread Starter
       08 Dec 2017 #30

    I think at this point I can wipe and install Windows fresh and see what happens from there.
      My ComputerSystem Spec


 
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