Windows 10: Help me about black Screen in laptop

  1.    02 Dec 2017 #1

    Help me about black Screen in laptop


    Hello dear
    I am Using Windows 10 Pro
    And I have A Laptop having following Specs :
    Processor: INEL (R) CORE I5 - 2520M CPU
    RAM: 4: 00 GB
    64 BIT OPERATING SYSTEM
    And I am using office 2016 so problem is that
    Yesterday I worked with two word files and during my work My laptop's screen went dark black and after some seconds it turned off completely,
    I then Restarted and worked normal but after only a few minutes, This happened again
    And I started it again , and resumed my work in word, But after 10 minutes it again shut down.
    Then I started and up to now it works normally and fine,
    I want to know that why this problem occurred
    It occurred some times before , then I changed windows but still not resolved
    Can you suggest my any solution for this problem
    Actually I am a composer and when laptop shut down Accidentally my all unsaved work is going , and then I composing it from beginning
    Problem is that (laptop's screen is going black and some small color lines are blinking at left side)
      My ComputerSystem Spec

  2.    02 Dec 2017 #2

    Go to the HP Support/Download Drivers site for your model : HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support Choose Windows 8.1 (the latest version available) and whether your OS is 32bit or 64bit.
    Download the Chipset driver and the Driver-Graphic video driver for your model. If the behavior continues, the Video chip on your motherboard may be failing and the motherboard or the screen may need to be replaced. Contact HP Support.
      My ComputerSystem Spec

  3.    04 Dec 2017 #3

    spunk said: View Post
    Go to the HP Support/Download Drivers site for your model : HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support Choose Windows 8.1 (the latest version available) and whether your OS is 32bit or 64bit.
    Download the Chipset driver and the Driver-Graphic video driver for your model. If the behavior continues, the Video chip on your motherboard may be failing and the motherboard or the screen may need to be replaced. Contact HP Support.
    You Are Right Sir,
    But there is no option for windows 10 there on HP Site
    And I am using Windows 10, So what do Now
      My ComputerSystem Spec


  4. Posts : 4,493
    Mac OS High Sierra 10.13.5
       04 Dec 2017 #4

    maamiradina said: View Post
    You Are Right Sir,
    But there is no option for windows 10 there on HP Site
    And I am using Windows 10, So what do Now
    Do as Spunk stated and download the Windows 8.x drivers. Otherwise in your case, it sounds like your Elitebook is failing and you need to send it off for repair.
      My ComputerSystem Spec

  5.    04 Dec 2017 #5

    bro67 said: View Post
    Do as Spunk stated and download the Windows 8.x drivers. Otherwise in your case, it sounds like your Elitebook is failing and you need to send it off for repair.
    I installed only Chipset driver , provided in that page
    But I didn't downloaded graphics card driver because there was only AMD video graphics And I have Intel HD Graphics 3000
    so now my Problem Should solved OR Not????
      My ComputerSystem Spec


  6. Posts : 4,493
    Mac OS High Sierra 10.13.5
       04 Dec 2017 #6

    I don't know, it is your machine that only you have access to. You can try to get the Intel driver from Intel's website. As I stated before, if doing the reinstall does not fix, then you have a failing machine. If it works fine with a external monitor or flatscreen, then your display on your machine is failing. If it does not work, your machine is failing.
      My ComputerSystem Spec

  7.    04 Dec 2017 #7

    Download the AMD Video driver for your model. If you have nd Intel graphic card as you say, the install will fail, but if it installs, then you know that you don't have an Intel chip.
      My ComputerSystem Spec

  •    04 Dec 2017 #8

    Here is the Intel website for your Intel HD Graphics 3000
    Downloads for Intel® HD Graphics 3000
    However, you will run into the same problem you have discovered, there isn't a Windows 10 driver

    In the Intel Core Processors, this page shows No for Windows 10 Intel HD Graphics 3000
    Supported Operating Systems for Intel® Graphics Products

    I don't know to explain this in exact detail but from what I've read
    Vendors are discontinuing support for legacy products in Windows 10 as time goes on
      My ComputersSystem Spec


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