Account login issue A1B2C3


  1. sberti
    Posts : 24
    Windows 10
       New #1

    Account login issue A1B2C3


    I have 3 User Accounts on my SurfaceBook, Windows 10 version 1709 - build 16299.64. One personal and 2 work accounts.
    I just tried to login to one of my work accounts using my PIN as normal and got a message saying that I had tried to login too many times and to type A1B2C3. Since I hadn't tried to login since my last successful login, I'm not sure whether I should follow these instructions. Is this message a result of malware?
    I selected the option to enter my password, but it's not accepting my password.
    Does anyone have any experience with this? I do need to get into this work account.
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  3. sberti
    Posts : 24
    Windows 10
    Thread Starter
       New #2

    Resolved


    I've resolved this issue. I checked for updates. I found one, which surprised me since I have it set to automatically install updates. After my update installed, I typed in the A1B2C3 to login to my account, then entered my PIN and I'm back in.
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