Windows 10: New HP Laptop Solved

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  1.    29 Nov 2017 #1

    New HP Laptop


    Good evening to all.
    Few weeks ago I got this HP 255G6 laptop it's working okay. Just wanted to check up on the latest drivers etc for it, So decided to run speccy to get all the info on this laptop. When I enter the serial number into the HP web site for updates drivers and so on.It comes back that the serial number is not recognised.
    Does anyone have any ideas on this Please, Just want to see if all is okay with this unit.
    Many Thanks David.
    The serial Number is Windows 10 Home 64-bit
    Computer type: Notebook
    ISerial Number: ** REMOVED **
    Last edited by Brink; 29 Nov 2017 at 16:01. Reason: removed product key
      My ComputerSystem Spec

  2. MrHudson's Avatar
    Posts : 417
    Windows 10 Home 64-bit Edition
       29 Nov 2017 #2

    Weird serial number, My HP is 5CD6436GM, its a HP 15-f233wm.
    Go back to HP, and type model number instead of serial number.
    Last edited by MrHudson; 29 Nov 2017 at 15:33. Reason: need to add
      My ComputersSystem Spec

  3.    29 Nov 2017 #3

    Thanks for the reply I did try the hp site and entered the HP255G6 and the screen came back as unknown
    Here..
    Contact HP Customer Support | HP® Customer Support notebook

    speccy screen shot
    Last edited by Brink; 29 Nov 2017 at 16:07. Reason: removed image
      My ComputerSystem Spec

  4. MrHudson's Avatar
    Posts : 417
    Windows 10 Home 64-bit Edition
       29 Nov 2017 #4

    When you look it up on HP, type it in like this, HP 255 G6.
      My ComputersSystem Spec

  5. dmholt57's Avatar
    Posts : 2,926
    17763.104 Pro 17763.104 Home
       29 Nov 2017 #5

    ...that would be the key for the installed Windows version, might want to remove that from post...

    Here is your driver page at HP HP 255 G6 Notebook PC Software and Drivers | HP® Customer Support
      My ComputerSystem Spec

  6. MrHudson's Avatar
    Posts : 417
    Windows 10 Home 64-bit Edition
       29 Nov 2017 #6

    Best remove it, that is your product key.
      My ComputersSystem Spec

  7.    29 Nov 2017 #7

    MrHudson.
    You are great It worked that way Thanks Very much. Most kind. David.
      My ComputerSystem Spec

  8.    29 Nov 2017 #8

    Yea thanks How would I remove it, Never done that before Help Please.
    David
      My ComputerSystem Spec

  9. Brink's Avatar
    Posts : 33,214
    64-bit Windows 10 Pro build 18262
       29 Nov 2017 #9

    David,

    I edited your post for you to remove it. :)
      My ComputersSystem Spec

  10.    29 Nov 2017 #10

    Brink Does that mean that the image I placed will be deleted? Thanks David
      My ComputerSystem Spec


 
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