Computer freezes on restart

  1. Posts : 10
    Win 10 Pro 64

    Computer freezes on restart

    I have had a few issues with my new HP Pavilion Pc570-P027, and now a new one. Whenever I restart the system (click restart) I get a blank screen with RESTARTING in the middle of the screen, and that's it! I can let it sit for hours, and nothing happens. I have to hold the power button down for about 5 seconds to turn it off, then I can turn it on, and all is well. I don't know if it matters, but the boot drive is an SSD. The system is less than two months old (and has random video instability) but until a couple days ago, it would restart OK. Yes, I'm sure I have done something because (in trying to solve other issues) I have set SLEEP and POWER DOWN to NEVER (which doesn't work, it still sleeps and tries to do Auto Login even though the reg entry is set to zero), but I don't know what. Any ideas?
      My Computer

  2. Posts : 39,040
    windows 10 professional version 1607 build 14393.969 64 bit

    1) This is a log collector that we use in the bsod forum. It will collect msinfo32, dxdiag, mini dumps, installed, uninstalled, drivers, event viewer log, etc. Please run the log collector and post a zip into the thread for troubleshooting.
    BSOD - Posting Instructions - Windows 10 Forums

    2) download and install: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    3) power on the computer and repetitively click the F2 key. Open the HP UEFI diagnostics and run the loop until failure test overnight. The next day if the test is still running that is a good sign. If it has run at least 2 passes then click the keyboard escape key to abort the testing. Then view the log to confirm the test results. If the test aborted it found a problem and posted a HP code. Post the test results into the thread.

    4) Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
      My Computer

  3. MrHudson's Avatar
    Posts : 376
    Windows 10 Home 64-bit Edition

    I been reading in other forums, HP has been having issues with their computers ever since Win 8. HP knows there is a problem and don't want to address it unless they can make money off it.
    I bought this HP 15 brand new in Feb 2017, it crashed and had no option to restore back to factor default settings. I contacted HP support they said there was no warranty cause this laptop was activated back in Oct 2015. In BIOS, it shows a Born On Date of the day I bought it and set it all up. HP support wanted me to pay $100 to tell me how to do a hard reset.
    I downloaded the ISO and did clean install.
      My Computers


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