Windows 10: Problem: freeze on shut down and win update

  1.    25 Nov 2017 #1

    Problem: freeze on shut down and win update


    Hi - non-tech guy here trying to figure out what is causing an irregular freezing on "stopping services" and consistent freezing on windows fall creators update (forcing going back to previous windows version). Summary:
    For the last few months, the computer would freeze on shut down at the "stopping services" part. Had to manually hold power to shut down. Happening about 70% of the time. Here is what I tried:
    - turn off fast startup
    - manually update all drivers
    - update all drivers using Driver Easy
    - disconnect all peripherals
    - uninstalled virus software
    - uninstalled chrome (when uninstalling I use Revo Uninstaller to get all reg entries etc.)
    - manually stopped all non-microsoft services that allowed
    - switched from Intel HD graphics to Windows basic graphics
    - checked for software conflicts from recent installations
    - Intel Management Engine Interface...selected uninstall device, then delete driver

    None of this worked. When I try to update Windows to 1709, a couple of things happen. The first reboot freezes on stopping services and I can manually shutdown and restart, and update continues on, but after that I get 70 or 80% into the update and the screen goes black and everything freezes, or the computer just freezes on the blue update screen. Manually restarting then just brings up recovery and I'm back to the previous version of windows.

    Any ideas? Happy to post any reports if you can point me to how to do that. Thanks.
      My ComputerSystem Spec


  2. Posts : 14,297
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Nov 2017 #2

    Those using the websites that update drivers don't know what they are getting.
    Over time we see many computers with freezing, BSOD, or other problems in the BSOD forum.
    We recommend uninstalling all drivers from these websites.
    If it is unclear which drivers were installed from these websites clean installs are useful to start with a fresh operating system environment.
    This is a log collector that will automatically collect: msinfo32, dxdiag, mini dumps, installed, uninstalled, hosts, drivers, event viewer log, etc.
    Please run the DM log collector and post a zip into the thread for troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums

    Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
      My ComputerSystem Spec


  3. Posts : 3,089
    10.4 Home 1709 x64
       25 Nov 2017 #3

    Try to run this as admin and after restart, try to upgrade.

    [Batch] Windows Update Fix - Pastebin.com
      My ComputerSystem Spec

  4.    25 Nov 2017 #4

    BAWT-11_25_2017_134332_01.zip Here is the report
      My ComputerSystem Spec

  5.    25 Nov 2017 #5

    I'll try the Pastebin next
      My ComputerSystem Spec


  6. Posts : 14,297
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Nov 2017 #6

    The logs displayed numerous crashes.
    There were problems with the crash dumps so there were no bugchecks.
    There were problems with the drive including bad blocks, paging errors, possible corruption, and repetitive chkdsk repair prompts

    Perform the fooolwing steps:
    1) open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-iamge /restorehealth
    4) chkdsk /x /f /r C: (run this chkdsk command on all drives and change C: t the applicable drive letter)
    This may take many hours so plan to run overnight
    Use the information in this link to find the chkdsk results in the event viewer:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials


    5) Run HDTune: (on all drives)
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials


    6) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > on the advanced tab in startup and recovery click settings > post an image into the thread
    7) In the left lower corner search type: clean > open disk cleanup > scroll through the rows and post images into the thread
    8) download and install whocrashed
    9) above analyze click on tools > crash dump test > type: ACCEPT
    10) click analyze > post the results into the thread
    11) run the DM log collector after the above dump and post a zip into the thread.
    BSOD - Posting Instructions - Windows 10 Forums

    12) uninstall bitdefender using the bitdefender uninstall tool: Uninstall Bitdefender
    13) reinstall bitdefender
    14) update all of the boot-start drivers that had failed to load except for bitdefender

    15) The BIOS Version/Date American Megatrends Inc. 0509, 08/29/2012
    Update the BIOS 509 > 604
    CM6340 Driver & Tools| Tower PCs | ASUS



    Code:
    Event[21717]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-09-28T07:55:09.891  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Bawt  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: S:, DeviceName: \Device\HarddiskVolume7.(A device which does not exist was specified.)
    Code:
    Event[18895]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-09-08T21:51:46.357  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: Bawt  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: G:, DeviceName: \Device\HarddiskVolume8.(An operation was attempted to a volume after it was dismounted.)
    Code:
    Event[13532]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-07-24T21:38:30.601  Event ID: 140  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: Bawt  Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: S:, DeviceName: \Device\HarddiskVolume7.(A device which does not exist was specified.)
    Code:
    Event[20007]:  Log Name: System  Source: Microsoft-Windows-Ntfs  Date: 2017-09-15T12:55:34.588  Event ID: 98  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: Bawt  Description: Volume G: (\Device\HarddiskVolume7) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    Code:
    Event[20343]:  Log Name: System  Source: Disk  Date: 2017-09-18T09:52:26.322  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: The device, \Device\Harddisk0\DR0, has a bad block.
    Code:
    Event[33836]:  Log Name: System  Source: Disk  Date: 2017-11-24T21:19:58.141  Event ID: 7  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: The device, \Device\Harddisk0\DR0, has a bad block.
    Code:
    Event[13526]:  Log Name: System  Source: Disk  Date: 2017-07-24T21:38:30.601  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[13527]:  Log Name: System  Source: Disk  Date: 2017-07-24T21:38:30.601  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[13528]:  Log Name: System  Source: Disk  Date: 2017-07-24T21:38:30.601  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[13529]:  Log Name: System  Source: Disk  Date: 2017-07-24T21:38:30.601  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[13530]:  Log Name: System  Source: Disk  Date: 2017-07-24T21:38:30.601  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[13531]:  Log Name: System  Source: Disk  Date: 2017-07-24T21:38:30.601  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.
    Code:
    Event[34019]:  Log Name: System  Source: volmgr  Date: 2017-11-25T11:46:44.003  Event ID: 46  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: Bawt  Description: Crash dump initialization failed!



    AsUpIO.sys ASUS hardware monitoring software related http://support.asus.com/download/dow...Language=en-us

    avc3.sys BitDefender Active Virus Control filter driver Support: http://www.bitdefender.com/support/consumer.html
    Downloads: http://www.bitdefender.com/Downloads/




      My ComputerSystem Spec

  7.    27 Nov 2017 #7

    Here is some data and screenshots...not everything in your list (thank you by the way, very extensive set of things to try) as I ran out of time. I'll finish it in a few days.
    Screenshots:
    HD Tune 1-3 is HD Tune results
    DC1-3 is Diskcheck utility
    winit.jpg and chkdsk.jpg are from the event viewers
    DCU1-5 are the screenshots of the disk clean utility
    startup and recovery.jpg is settings
    new zip file from dm_log_collector
    temptext.jpg was on desktop after zip completed.

    Bios was updated
    sfc, dism, chkdsk completed

    Not done: whocrashed

    Bitdefender uninstalled

    "update all of the boot-start drivers that hadfailed to load except for bitdefender" Not sure how this is done.BAWT-11_26_2017_214128_10.zip
    Click image for larger version. 

Name:	chkdsk.JPG 
Views:	1 
Size:	138.2 KB 
ID:	165722Click image for larger version. 

Name:	DC1.JPG 
Views:	1 
Size:	133.0 KB 
ID:	165723Click image for larger version. 

Name:	DC2.JPG 
Views:	1 
Size:	153.1 KB 
ID:	165724Click image for larger version. 

Name:	DC3.JPG 
Views:	1 
Size:	149.8 KB 
ID:	165725Click image for larger version. 

Name:	DCU1.JPG 
Views:	14 
Size:	42.9 KB 
ID:	165726Click image for larger version. 

Name:	DCU2.JPG 
Views:	14 
Size:	47.4 KB 
ID:	165727Click image for larger version. 

Name:	DCU3.JPG 
Views:	14 
Size:	41.1 KB 
ID:	165728Click image for larger version. 

Name:	DCU4.JPG 
Views:	14 
Size:	39.1 KB 
ID:	165729Click image for larger version. 

Name:	DCU5.JPG 
Views:	14 
Size:	37.9 KB 
ID:	165730Click image for larger version. 

Name:	HD Tune 1.JPG 
Views:	14 
Size:	67.5 KB 
ID:	165731Click image for larger version. 

Name:	HD Tune 2.JPG 
Views:	14 
Size:	68.8 KB 
ID:	165732Click image for larger version. 

Name:	HD Tune 3.JPG 
Views:	14 
Size:	102.0 KB 
ID:	165733Click image for larger version. 

Name:	Startup and recovery.JPG 
Views:	14 
Size:	46.6 KB 
ID:	165734Click image for larger version. 

Name:	temptext.JPG 
Views:	1 
Size:	148.5 KB 
ID:	165735Click image for larger version. 

Name:	winit.JPG 
Views:	1 
Size:	164.1 KB 
ID:	165736
      My ComputerSystem Spec


  8. Posts : 14,297
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Nov 2017 #8

    There are problems with the drive.
    The red areas on HD Tune display bad blocks or damaged areas.
    The yellow highlighted areas are areas of concern even though displayed as ok.
    The chkdsk /x /f /r found drive files problems and corrected error in the bitmap.

    Make a backup image of the drive using Macrium (free edition)
    Macrium Software | Macrium Reflect Free
    Save the image to another drive or to the cloud.
    Backup all the files to another drive or to the cloud.
    After the above steps you will have all the files backed up and an image backed up.
    This way incase the drive fails or in case the drive becomes unbootable you have your important files backed up.

    For updating drivers see this link:
    Updating a driver: Updating a driver. - Microsoft Community

    Download and install Sea Tools for Windows.
    Run long generic tests on all HD.
    How to use SeaTools for Windows
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
    http://www.seagate.com/support/downloads/seatools/
    Last edited by zbook; 27 Nov 2017 at 04:07.
      My ComputerSystem Spec

  9.    27 Nov 2017 #9

    Thanks. I had read that often even new drives will have bad blocks - they simply are written into the drive bios as unusable. This drive had bad blocks from early on, and it is an older drive. But it never caused the issue of freezing during "stopping services" which has been the recent problem preventing any updates that need a reboot. However, from all the steps I've done following your information I've had a number of clean shutdown and reboots with no hang ups. My wife will monitor that over the next few days I'm on the road and I'll do the rest when I'm back and see if I can update windows again.

    Important docs are OK. I've always kept my photos/vids/docs etc. backed up onto 3 separate backup drives (yes, I'm paranoid...one stays next to computer, one stored at work and brought home for back up weekly, one travels with me).

    All your help through this has been most appreciated! Thanks so much.
      My ComputerSystem Spec

  10.    28 Nov 2017 #10

    bbawt said: View Post
    I had read that often even new drives will have bad blocks - they simply are written into the drive bios as unusable.

    True but they are invisible to user - bad sectors discovered during factory test are logged in P-List table and they don't affect values in SMART statistics. They are skipped out, not reallocated. On the contrary, bad sectors emerged as a result of regular disk usage are logged in G-List and they impact SMART data. In this case, sector reallocation occurs; it affects data transfer speed because of necessary seeks.

    Seagate disks which exhibit errors often can be successfully revived making three steps: clear G-List, reset SMART, Secure Erase. Unfortunately, this method requires some special hardware (USB to TTL Converter for connecting to disk service interface) and skills which are far beyond normal computer usage.
      My ComputerSystem Spec


 

Related Threads
Solved Slow shut down problem in Performance & Maintenance
Hi everyone! I have a problem with Windows 10 Pro 64bit version, shut down process. Every time it does the same thing, programs like Steam, Origin, Logitech Gaming Software, can't shutdown immediately, but instead a little window pops up asking...
Freeze Problem in Performance & Maintenance
It's a freeze that's happening, not a BSOD, so sorry if this is the wrong area. I'll gladly post it in the appropriate area if someone could tell me where it is (I looked but couldn't find one). I've been experiencing freezes and BSODs over the...
shut Down Problem. in General Support
I just installed windows 10. And now i can't shut down. I can see its moving out of windows 10, Than it goes black and stays there. Any help please Thanks
Windows 10 froze suddenly when I went through the search results tabs of a search done on torrent-finder.info. I was using Firefox (latest version). My fear is that I may have come across a dodgy website which caused the freeze. My Keepass Passwords...
Pc freeze problem in General Support
So this started like last week where i get these small lags when my pc freezes for like 1-3 seconds. It can happen when i play games or just browsing. It happens probably like 2 times every hour. This is a problem for me because when i play csgo and...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:10.
Find Us