Windows 10: Black desktop with no icons after switching accounts

  1.    24 Nov 2017 #1

    Black desktop with no icons after switching accounts

    Rarely, after I log into my own account after my father uses this computer, I get a black screen with nothing other than the mouse cursor. I have no way out other than to cold boot (which usually fixes the problem, but sometimes it doesn't and that's when CHKDSK comes up). Why does this sometimes happen?
      My ComputerSystem Spec

  2.    24 Nov 2017 #2

    when CHKDSK comes up
    - tends to suggest you have a disk or file system problem.
    What sort of disk(s) do you have? (SSD, HDD, SSHD ...)

    Please download, install and run Hard Disk Sentinel and post a screenshot of its GUI.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Then Browse to your image, select it and upload it. E.g. png, jpg. Thanks.

    For more guidance
    Take Screenshot in Windows 10 General Tips Tutorials
    How to Upload and Post Screenshots and Files at Ten Forums Tutorials

    If that's ok, then check your file system:

    From an admin command or powershell prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Post back the result, which you can get after a restart as follows:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | Reviews, news, tips, and tricks | dotTechdotTech
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    and post the result.

    If that's ok, then from an admin command prompt please run
    and post the summary result.
      My ComputerSystem Spec


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