File Explorer slow and Start menu icons not highlighting after update

Disable one by one and see which is causing the issue...

Culprit found or not yet ?

Nope, depressing lack of anything concrete. I have tried disabling all services except for ESET (anti-virus), which I don't dare being without for long enough to find out if that's the problem.

Don't really know what to do from here.

To make things worse, the secondary problem I reported in my first thread seems to have come back, in that when I open the Start menu, and hover my mouse over an icon, it doesn't get highlighted. It seems like Windows is picking up the wrong mouse location, as sometimes it will highlight the icon below where my mouse is, sometimes not.

All is temporarily cured by rebooting, but this is really inconvenient.

Any more suggestions? Thanks again.

Any ideas? Thanks again.

I realise that this is not the best time of year to be asking for help, but my machine is really suffering. I just had it freeze on me, and the culprit this time was File Explorer, not NT Kernel as before. Interaction with File Explorer was pretty impossible, as it kept stopping responding.

I did another recording, which can be downloaded here. Anyone able to take a look and see if there's anything obvious? As I said before, I'm down to the very basic services, none of which seem to be the problem, and today's issue was related to File Explorer, not VSS.

Thanks for any help you can have.

Hmm, that's interesting. I disabled CrashPlan, and still had the problem. You said that there is a newer version, but I just went to their web site, and was offered version 4.8.3.15, which is what I'm running. Where did you see a newer version? Just to be sure, I downloaded the installer again and ran it, and it still shows I have version 4.8.3.15.

I went to code42.com, and clicked the link right at the top for Crashplan for small businesses (which is what I'm using), and it took me to CrashPlan | Business Data Backup Secure Storage. The download link there was the one I took.

Anyway, as I've only just rebooted my machine, it will probably behave for a few hours. If/when it starts again, I'll disable the crashplan service and see if it helps.

Thanks again.

you should disable crashplan service and restart the computer. Then see if it still behave the same ...

You did have Macrium backup software installed. I don't see it in the recent trace file, I guess you unstalled it !I'd suggest you uninstall temporarly any third party backup software.

I'm prety sure one of them is causing your issue. Backup software uses shadow copy to make backups.You can use Windows file history to backup your file, while we investigate this issue.

zinou said:

You did have Macrium backup software installed. I don't see it in the recent trace file, I guess you unstalled it !I'd suggest you uninstall temporarly any third party backup software.

I didn't uninstall it, I just disabled the scheduled backup. However, I must have re-enabled it, as I can see in the log that it tried to run and failed. Macrium gives an option to show VSS errors, of which there are many. The latest is...

Date 24/12/2017 20:03:23

Type Error

Event 12294

Source VSS

Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG. Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},0000025C9B6C9E90).

Operation: Get Shadow Copy Properties

Context: Execution Context: Coordinator

Does that mean anything to you?

zinou said:

I'm prety sure one of them is causing your issue. Backup software uses shadow copy to make backups.You can use Windows file history to backup your file, while we investigate this issue.

I use file history as well, but have just noticed that it hasn't run for about a month. The event log for file history contains loads of entries like this...

Unable to scan user libraries for changes and perform backup of modified files for configuration C:\Users\MYUSER\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config

Looking in the folder, there isn't a file called Config. I have the following though...



So, right now I'm in trouble. Macrium isn't running, File History isn't running, and I'm having to disable CrashPlan because of the issues its causing. Not really a very stable position.

Any thoughts?

Thanks again