Windows 10 Pro 64-bit Explorer.exe random crashes


  1. Posts : 3
    Windows 10 Pro 64-bit
       #1

    Windows 10 Pro 64-bit Explorer.exe random crashes


    So here's the deal, I recently upgraded to Windows 10 Pro 64-bit from Windows 7 Pro 64-bit. I had been having a random issue in Windows 7 for years where explorer.exe would randomly crash and relaunch. I eventually gave up after trying anything and everything. System file checker, systematically removing installed programs, ran memtest86, even replacing some hardware at points. (Over the 5+ years since building the PC I have upgraded components, so the only original components since I originally built the machine and had the issue is the RAM, Mobo, CPU and PSU). I turned on crash dumps and tried analyzing those but nothing pointed to the issue. Nothing I tried seemed to stop the issue. So I lived with it begrudgingly.

    After upgrading to Windows 10, it is STILL happening and it seems more frequent than before. Explorer will just shut down and relaunch. It usually happens when I am browsing through the file explorer but other than that I can't tell any pattern. I have turned on crash dumps and have attached 6 to this post (Crash has probably happened between 10-20 times total since installing Windows 10). There is a common theme through the dumps, it's always crashing with
    Code:
    user32!UserCallWinProcCheckWow
    at the top of the stack but I'm not sure where to go with that. I'm not inclined to think this is a hardware issue as I would suspect a hardware issue (like bad RAM) would be a bit more random and cause other applications than explorer.exe to crash as well, but nothing other than explorer.exe has crashed. I really want to get to the bottom of it. Any help would be greatly appreciated. Thanks!
      My Computer


  2. Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter
       #2

    Bumping in hopes someone can help me out still.
      My Computer

  3. dalchina's Avatar
    Posts : 30,415
    Win 10 Pro (1903)
       #3

    Hi, it sounds as if this doesn't happen frequently or reproducibly, which makes diagnosis hard.

    My simplistic approach would be:
    a. Does it happen in Safe Mode?
    b. Does it happen after a clean boot?
    c. Disable all non-MS shell extensions using e.g.
    Shellexview, Shellmenuview and if any are still left, Autoruns.

    Note: thread bumping is specifically prohibited in forum rules.
      My Computers


  4. Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter
       #4

    Oops, sorry about that. Anyway, I haven't had it happen in safe mode but I haven't run safe mode long enough to find out. It's hard since it's so random. It happens after a clean boot. I have tried disabling non-MS shell extensions and that did not fix the issue either.
      My Computer


 

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