Windows 10: Windows 10 stuck on "Welcome" when logging in

  1.    15 Nov 2017 #1

    Windows 10 stuck on "Welcome" when logging in

    Windows 10 boots normally (albeit slightly slower than average), but after I insert the password for my account it never continues beyond "Welcome". After a week of troubleshooting, I've determined that nearly all troubleshooting options have failed.

    When using (shift + restart) on log in, the PC reboots as usual and functions relatively fine in the troubleshooting menu. However, at every point when the prompts demand you to choose an account (i.e. after choosing to reinstall Windows and after attempting to edit Startup Settings), the PC is freezes up; I select my account (the only one), the selection is outlined white, and nothing progresses. When trying to start in Safe Mode, I am still unable to log in and get stuck in the "Welcome" loop.

    I am at a loss at this point - I can no longer access my PC, and both a reinstallation of the Windows OS and Safe Mode have failed me.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       15 Nov 2017 #2

    Hi fishfoster,

    Welcome to 10forums :)

    What pc are you using, i.e. what are the system specs (system model if not custom build)?
      My ComputersSystem Spec

  3.    15 Nov 2017 #3

    I can't access any of my specs as of this time - as I said, I can not interface with any part of my computer, CMD or no. All I remember of my specs was that I'm running 8 GB of RAM, but that's hardly helpful.

    Is there any way I can determine my specs without interfacing with any software on said computer?
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       15 Nov 2017 #4

    It's usually on a side of the case, possibly together with the product key on a sticker.
      My ComputersSystem Spec

  5.    16 Nov 2017 #5

    So, update:

    I've failed to find any of my system specs anywhere on the hardware of my computer (besides the RAM sticks), but I have managed to get Windows to reset my computer to a backup state after a lot of trial, error, and some possibly unrelated Latin hymns (read: I managed to log in after leaving the thing on for two days in a row). It's resetting as I type this, and hopefully it will work out. If it doesn't, I should still be able to log in later (given, after a long wait) and retrieve the specs via cmd.

    If this works out, thanks for spending your time helping me; and if not, good God I am sorry this is happening right near Thanksgiving break.
      My ComputerSystem Spec


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