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  1.    29 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 1
    Windows 10

    Alienware x51 Black screen with cursor while installing Windows 10


    When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
      My ComputerSystem Spec
  2.    30 Jul 2015 #2
    Join Date : Jul 2015
    Posts : 1
    windows

    Quote Originally Posted by ClaytonN View Post
    When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
    i also have a alienware x51 and have/had the same problem after lots of fiddling i gave up and reinstalled windows 8.1 from a factory image i made. seriously does microsoft even beta test there products anymore or is it simply ship it and screw up everyones pc willing to bet a lot of people will be rushing out to buy a new copy of windows 8.1 today :P not that they need to.
      My ComputerSystem Spec
  3.    30 Jul 2015 #3
    Join Date : Oct 2013
    Wolves, England
    Posts : 1,634
    W7 Pro x64 | W10 IP x64 | Linux Mint VM

    Quote Originally Posted by Warhawk View Post
    seriously does microsoft even beta test there products anymore or is it simply ship it and screw up everyones pc.
    Yes they do. There's been an open beta program available to anyone and everyone over the last few months where they could download and install W10 over a bunch of different builds to test it and provide invaluable feedback. For those of us who did test it to provide as much info on issues and bugs as we could value comments like these very highly. We're glad we spent the time to get such praise.
      My ComputerSystem Spec
  4.    30 Jul 2015 #4
    Join Date : Jul 2015
    Posts : 4
    Windows 10 Home

    Quote Originally Posted by ClaytonN View Post
    When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
    I have solved this issue.

    Hi, I had the same issue with my X51 R2 with a GTX 750 in it.

    It seems there's a mixup with the Nvidia card and the on-board Intel 4600 graphics.

    I had a spare monitor and plugged in the Intel HDMI port and behold, Windows 10 was there with the rest of the setup procedure waiting for me! So Windows 10 had switched to the integrated Intel card even though I had a GTX card.

    Maybe just switching your monitor cable to the Intel might be sufficient or usage of a second monitor is preferred.

    Anyway, once on the desktop, it was a matter of reassigning displays 1 and 2 correctly, setting number 2 (Nvidia) as the main and only display, effectively disabling number 1 (Intel).

    Hope this helps! Good luck!

    B.
      My ComputerSystem Spec
  5.    30 Jul 2015 #5
    Join Date : Jul 2015
    Posts : 1
    Windows 8.1

    my x51 doesn't have a separate output for the integrated graphics, so I have no idea what to do to reenable the discrete graphics.
      My ComputerSystem Spec
  6.    30 Jul 2015 #6
    Join Date : Jun 2015
    Posts : 54
    Windows 10 Pro

    Quote Originally Posted by taxidriver1138 View Post
    my x51 doesn't have a separate output for the integrated graphics, so I have no idea what to do to reenable the discrete graphics.
    If you are getting stuck the way you say it sounds like the install is hung up. During both of my installs, clean and upgrade. The screen went blank with cursor for about 3 min.
    I would try a clean install and do all of your homework to be sure you have the most up to date drivers form go. If the computer is over 3 years old I would check your BIOS as well. Might also want to see that fast boot is turned off in BIOS.

    Hope that gave you a good place to start. : )
      My ComputerSystem Spec
  7.    30 Jul 2015 #7
    Join Date : Jun 2015
    Posts : 54
    Windows 10 Pro

    Quote Originally Posted by taxidriver1138 View Post
    my x51 doesn't have a separate output for the integrated graphics, so I have no idea what to do to reenable the discrete graphics.
    One more thing to keep in mind. Dell or Alienware, same thing, have special procedures for this upgrade. I would do your homework 1st.
      My ComputerSystem Spec
  8.    30 Jul 2015 #8
    Join Date : Jun 2015
    Posts : 54
    Windows 10 Pro

    Something that will help me to help you is... What is the model # of your computer and do you know if it has on board graphics linked with a video card? That will make all the difference in the world. I'll help you, give you your model number, and all of the info you can on your computer.
      My ComputerSystem Spec
  9.    30 Jul 2015 #9
    Join Date : Jun 2015
    Posts : 54
    Windows 10 Pro

    I'm not hearing anything from you so I'll be a nice guy and check back later. I know I can install Windows 10, with minimal ERRORS for ya. The ball is in your court now. This might take some time commitment from you. You let me know. Good luck : )
      My ComputerSystem Spec
  10.    30 Jul 2015 #10
    Join Date : Jul 2015
    Posts : 354
    Widows 10/Linux

    I had the black screen/cursor scenario when updating one of my machines. It was just a matter of waiting whilst it did its thing and then it rebooted again and the screen came back up and continued normally.
      My ComputerSystem Spec

 
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