Windows 10: issue with 3rd failure to start and recovery keyboard not responding

  1.    12 Nov 2017 #1

    issue with 3rd failure to start and recovery keyboard not responding

    If I force reboot the PC during boots, after the third or the third time, win10 loads the recovery console screen where you select your keyboard.

    The blue screen then win10 asks you to select your keyboard layout.
    However even with a ps2 or usb keyboard attached, I can not select anything on the screen. I ran a SFC and it comes back ok.
    It is like their is no keyboard attached to the PC.
    If I boot a usb win 10 recovery drive , then I can select a keyboard, both keyboard and mouse work fine

    So how to fix that?

    This screen here. Keyboard caps light goes on and off, just nothing works.

    Is win10 NOT loading a keyboard or mouse driver?
    I use a wireless usb keyboard and mouse. The wireless keyboard works in the bios screen.
    I tried a ps2 keyboard, I did not try a directly connected to the pc by wire mouse.

    LUCKILY, if you power off, and boot again, windows will go to the desktop.
    Attached Thumbnails Attached Thumbnails 20171109_180807.jpg  
      My ComputerSystem Spec

  2.    12 Nov 2017 #2

    Go into your BIOS or UEFI settings and make sure in USB settings that legacy USB devices is enabled.
      My ComputerSystem Spec

  3.    12 Nov 2017 #3

    Hi, there is no such setting in the bios, and anyway, the wireless keyboard works in the bios setting screen.
    Whether the mouse part built into the wireless Ri mini type device works, no way to test.

    Does that windows page work with a keyboard or does it need a mouse,

    if I boot up a win10 recovery drive as in boot from the thumb drive loaded with the windows 10 recovery drive, , it will display that same page and my wireless keyboard an mouse work fine.
      My ComputerSystem Spec

  4.    12 Nov 2017 #4

    It's difficult to offer assistance when you haven't told us exactly which model of computer and/or motherboard you have.
      My ComputerSystem Spec

  5.    12 Nov 2017 #5

    NavyLCDR said: View Post
    It's difficult to offer assistance when you haven't told us exactly which model of computer and/or motherboard you have.
    HP Pavilion a6750f Desktop PC Product Information | HP® Customer Support

    I run this in a different case from oem. Running last bios version 5.13
      My ComputerSystem Spec

  6.    13 Nov 2017 #6

    Try loading the BIOS defaults then reboot in case the settings have become corrupted.
      My ComputersSystem Spec

  7.    13 Nov 2017 #7

    I changed cmos battery, then looking at bios, there are no options for keyboard. There is one option for ps2 mouse, it set to automatic.

    Anyway, if my keyboard works in the bios, it ought to work with the windows recovery screen, you would think so.

    I could plug in a ps2 moue and force reboot to see, but why bother. MS recovery does not see a ps2 keyboard, it does see both keyboards and the usb wireless mouse if I boot a MS USB recovery drive that I created that has the recovery tools.
      My ComputerSystem Spec


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