Windows Locking Up, Runs Slow - Resources stolen; Task Manager Problem

Tonys317 · 05 Nov 2017

Hi!
(i5, Windows 10, 8mb Ram)

I've talked to Microsoft who took control of my computer and did some very basic trouble shooting. I also posted on a well know forum to check me for Maleware. I am over 3 weeks into this problem. I am still not convinced it is not maleware. However, the forum that helped me is very reliable. Microsoft really did nothing - generic fixes found via google search.

My computer is slowing down, lagging or simple freezing. On the top left of my browser or "program" on occasion it responds "NOT RESPONDING". When I look at task manager my disk resources are at 100%. Ive done all the steps here
Windows 10 100% disk usage in Task Manager [SOLVED] - Driver Easy (And will do them again, it seems to be the default fix). This problem especially becomes obvious when I play World Of Warcraft. The game runs VERY slow, I am told it(the game) is not connecting properly to their server. But, the problem happens outside the game. It is like something is hijacking/stealing my resources.

What have I done:

Chkdsk/Scandsk
Maleware Scan (10+ properly uninstalled & rebooted before trying new ones),
Defrag
Bought NEW Video card (New Tower)
Checked for driver conflicts
Updated/Checked Drivers (Slim Driver Program & Bought a Program for this)
Ran 5-10 hard drive integrity programs
Ran testing on RAM
followed default instructions - this disk resource is a known thing with "generic fixes?"
Removed Junk/Trash Files (CC Cleaner/Other)
Followed ALL instructions on Maleware Removal Forum

This started 4-5 months ago. It is not really getting worse though is more annoying. My entire 'computer' lags. I am not sure where to look for errors (what error logs) or what the cause is. I am not even sure what logs to show you. I am 100% willing to do all the above steps again. With the input/advice of someone.

Caledon Ken · 05 Nov 2017

Hi Tonys317

Before trying diagnostic procedures or OS installs I always recommend that you create a backup of your data off machine, create an Image with a tool like Macrium Reflect and have bootable media that matches your current Windows environment. You can also create new media using “Windows Media Creation Tool”. Only use a Microsoft site for this tool.

Backup and Restore with Macrium Reflect

First what version and build are you running?

Windows key + R, type winver, enter

Time to figure out what Motherboard you have. Power down open case and examine board. It should be printed in pretty clear print. You need this.

While very generic have you checked for disk fragmentation?

Open Update and security and view Windows Update history. Any failures or re-occuring failures?

What kind of internet speed are you getting compared to paid for. Open browser, speedtest.net

You didn't say are you wired or wireless. If wireless what is the speed between router and device. Click on Network icon in systray, open network and sharing, then click on link beside connections.

What is reliability history reporting. Type reliability history in Cortana, app should appear at top of list.

Ken

Tonys317 · 05 Nov 2017

Hi, thank you. All important software is backed up. I will look at the tool you suggested. I do not have that windows 10 code anymore. Three weeks into this problem I am ready to hit myself with a bat.

Version 1703; Build 15063.674

This computer is wired, an Xbox and kids laptop are what are currently on the network

The computer itself lags (not just the net connection) 50Mbpss download 7Mbps Upload
-- I thought my upload was higher. ATT Uverse typical American Suburban area, Download seems correct.

I've done the disk defrag through windows. Also less recently did it using a program called Smart Defrag.

UPDATE History goes from 5/14/2017 ("Feature update to Windows 10, version 1703") to today, 0 Errors reported.

Motherboard is a Lenovo which is no longer serviced, they no longer print documentation for it. I can absolutely get it if needed. I've found it for other things though I know there were no stickers on it - I used a program to identify it.

NOT BEING SMART to me it is like there is a process/program that is "rogue" and sucking up my resources.

Tonys317 · 05 Nov 2017

Caledon Ken said:

Hi Tonys317

Before trying diagnostic procedures or OS installs I always recommend that you create a backup of your data off machine, create an Image with a tool like Macrium Reflect and have bootable media that matches your current Windows environment. You can also create new media using “Windows Media Creation Tool”. Only use a Microsoft site for this tool.

Backup and Restore with Macrium Reflect

First what version and build are you running?

Windows key + R, type winver, enter

Time to figure out what Motherboard you have. Power down open case and examine board. It should be printed in pretty clear print. You need this.

While very generic have you checked for disk fragmentation?

Open Update and security and view Windows Update history. Any failures or re-occuring failures?

What kind of internet speed are you getting compared to paid for. Open browser, speedtest.net

You didn't say are you wired or wireless. If wireless what is the speed between router and device. Click on Network icon in systray, open network and sharing, then click on link beside connections.

What is reliability history reporting. Type reliability history in Cortana, app should appear at top of list.

Ken

System Model: 10181
Motherboard: Lenovo
Motherboard Version: 3190058 STD
Bios: i1KT38AUS

Caledon Ken · 05 Nov 2017

Okay.

Well to get into the processes you could download process explorer, part of Sysinternals.

https://docs.microsoft.com/en-us/sys...ocess-explorer

When you have it installed you can right click on one of the column headers, select columns, select I/O tab, add Read and write bytes.

You can click on column headers, read or writes, to sort heavy hitters to top.

Now you said this started 4-5 months ago and that is when you installed V1703. I'm wondering if you have some sort of generic window driver install instead of the right manufacturer driver. The time frame fits.

Ken

Caledon Ken · 05 Nov 2017

Meant to post this link. I assume your model is the K450e Type 10181

https://pcsupport.lenovo.com/ca/en/p...0181/downloads

Interesting no storage drivers but if you select 8.1 the IRST driver is listed.

Tonys317 · 05 Nov 2017

Caledon Ken said:

Meant to post this link. I assume your model is the K450e Type 10181

https://pcsupport.lenovo.com/ca/en/p...0181/downloads

Interesting no storage drivers but if you select 8.1 the IRST driver is listed.

(Checking Lenovo site as suggested & looking at program you recommended). I am not too good with stuff like this.

This problem seems to present itself when any program/"process" is loaded. This is just the recent example involving Warcraft (2 minutes ago). While it happens at anytime it does seem to be more frequent when Warcraft is loaded. This game was completely uninstalled & reinstalled (3 days ago). Ive been playing the game for 2-3++ yrs on this computer without issue (This problem is 'recent'). The disk shoots up to 100% in task manager even when opening something as simple as paint! Then it hangs there for 5-10 minutes or much longer. During this time the universe slows. On occasion just opening up task manager makes everything mad!

Ive ran memtest/Burnintest (same company). The harddrive appears to be in functional happy condition. According to tests this is not a hardware issue.

I am looking into Lenovo updates now and at

Caledon Ken · 05 Nov 2017

Thanks for screen shot. What kind of number do you normally get for memory?

Can I also ask what are you using for AV and do you have more than one?

We have a clean boot process which isolates third party software. Might be another starting point.

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

Ken