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  1.    2 Weeks Ago #1
    Join Date : Aug 2016
    Singapore
    Posts : 25
    Windows 10 Enterprise

    Computer booting to black screen after login.


    Hi,

    My computer recently seems to be having some issue where after I logged in, sometimes it will boot to a black screen with only a cursor. I can't seem to open task manager through ctrl+alt+delete as it doesn't respond. The only way that I can boot back into the desktop is either force-restarting the computer, or pressing the sleep button, on my com, wait for a few minutes to let the com sleep, and then wake the com up again then i'm presented with the desktop.
    I have checked the event logs on my PC and they don't seem to report any error.
    Please advice.

    Thanks
      My ComputerSystem Spec
  2.    2 Weeks Ago #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,000
    Windows 10 Pro Build 1703

    Hi fuzeee.

    Next time you get into Windows I would like you to shut of hibernation so it will disable Windows Fast Startup.

    Right click start, then either command prompt(admin) or PowerShell(admin), enter the command

    powercfg -h off

    Then try powering down and powering on. Did this change behaviour?


    Ken
      My ComputerSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Aug 2016
    Singapore
    Posts : 25
    Windows 10 Enterprise
    Thread Starter

    Hi,

    I will give it a try and report back, as it only happens occasionally. Usually it happens when I bring my laptop to school. I suspect it has something to do with my display drivers as when I'm at home, i use an external monitor.
      My ComputerSystem Spec
  4.    2 Weeks Ago #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,000
    Windows 10 Pro Build 1703

    The way I read your problem, and I cold have misinterpreted, this happens at power on. The solution I provided is to address one element of power on, that being Windows Fast Startup.

    Lets see what happens. Agree it could be video.


    Ken
      My ComputerSystem Spec
  5.    2 Weeks Ago #5
    Join Date : Jun 2015
    UK
    Posts : 2,082
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    I've just had a similar problem where the PC would load the BIOS screen but failed to boot into Windows just showing a black screen. The problem was a bust AMD graphics card which I spotted by noticing display artefacts on the BIOS screen. In my case I just removed the graphics card and used the onboard GPU. All is now fine with a new graphics card.

    I see you have a laptop so fixing a bust GPU will not be straightforward and expensive if that's the problem.
      My ComputersSystem Spec
  6.    2 Weeks Ago #6
    Join Date : Jul 2014
    Serbia
    Posts : 10,427
    W10 Insider + Linux

    Could be just bad GPU driver. During first part of BOOT process only basic drivers are loaded and when it comes to full drivers to work, they don't. Happened to me many times when windows installed wrong drivers or they rent bad. Could be fixed in safe mode.
      My ComputersSystem Spec
  7.    2 Weeks Ago #7
    Join Date : Apr 2017
    Posts : 8,644
    windows 10 professional version 1607 build 14393.969 64 bit

    This is a log collector that we use in the bsod forum. It will collect event.vwr, bsod, msinfo32, dxdiag, drivers, etc.
    Please run the DM log collector and post a zip into the thread and we will troubleshoot the files.

    BSOD - Posting Instructions - Windows 10 Forums
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  8.    1 Week Ago #8
    Join Date : Aug 2016
    Singapore
    Posts : 25
    Windows 10 Enterprise
    Thread Starter

    Hi,
    My apologies for the late replies. Have been busy with school work :P.
    It happened again and I realized that after I unchecked fast-startup last friday, I forgot to save changes.

    I will run the DM log collector tonight and also uncheck fast-startup.
      My ComputerSystem Spec
  9.    1 Week Ago #9
    Join Date : Nov 2017
    Posts : 24
    Windows 10 Pro 64bit

    What happens when you right click on the desktop?

    if you get a context menu then your desktop is on the other display which can't be seen because of the lack of a monitor. This is not exactly an uncommon occurrence.
      My ComputerSystem Spec
  10.    1 Week Ago #10
    Join Date : Aug 2016
    Singapore
    Posts : 25
    Windows 10 Enterprise
    Thread Starter

    Hi,

    Here's my files after running the DM log collector.
    Last edited by fuzeee; 1 Week Ago at 20:16.
      My ComputerSystem Spec

 
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