1.    3 Weeks Ago #1
    Join Date : Feb 2016
    Posts : 16
    Win. 10 Pro

    I can't boot Windows!


    First, I wasn't gettimg the BIOS screeen before booting into Windows.I then tried booting into Safe Mode and now I see. nothing.I forced my computer to shut down by holding the power button. Still I. have this issue.
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Please update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include PSU, cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, printer, headset, xbox, etc.)

    2) How old is the computer?
    a) are the files backed up?
    b) had you made a backup image?
    c) if you needed to make a clean install (delete partitions, format drive, make unallocated drive, install windos10 1709) would you be able to?
    d) which version of windows (1709, 1703, 1607, 1511, etc.)
    3) Are all of the parts original or have some been replaced?
    4) What is the history of the drive? Have there been any problems including chkdsk runs on boot, bad blocks, paging or controller errors?
    5) Find several flash drives that you can format.
    6) For the first flash drive make a bootable Windows 10 iso:
    Download Windows 10
    7) The other flash drives save for later steps if necessary.
    8) Power on the computer and power off when you see the Microsoft icon
    9) Repeat the above step and power on the computer and then power off when you see the Microsoft icon.
    The timing is important. So make sure you power off as soon as you see the Microsoft icon.
    10) Power on again and allow the operating system to open the Windows advanced troubleshooting menu.
    11) In the Windows advanced troubleshooting menu start with system restore
    Make sure you view all restore points and go back as far as you can in time.
    If that fails go to a more recent restore point.
    If there are no restore points move to the next step.
    12) Attempt startup repair.
    13) If start up repair fails move to startup options > restart > #6 safe mode with command prompt > type: sfc /scannow > reboot > report into the thread the findings and progress.
    14) If system restore, startup repair and startup options fail move to reset with save files (this will save files but applications are removed).
    15) If all of the above fail insert the Windows 10 iso into any USB port and power on the computer clicking the applicable keyboard key.
    List of PC brands with their corresponding hot-keys
    If it is a custom computer you will need to change the boot order in the bios to have the USB boot option on top.
    16) boot to the Windows 10 iso and allow it to load for 5 - 10 minutes while you view the Windows icon.
    17) Once it has loaded select the language, time, currency, and keyboard.
    18) Don't click install as this is the method to perform a clean install.
    19) Look in the lower left corner an click on repair your computer.
    20) This should open the Windows 10 iso advanced troubleshooting menu.
    21) Run though as many of the steps as you did before with the Windows 10 iso and report the results into the thread.
    22) If all of the steps above fail there are more steps using the Windows 10 iso and more steps using the other flash drives.
    Last edited by zbook; 3 Weeks Ago at 19:30.
      My ComputerSystem Spec
  3.    2 Weeks Ago #3
    Join Date : Feb 2016
    Posts : 16
    Win. 10 Pro
    Thread Starter

    1) I updated my specs.
    2) The computer is about 6 months old?
    a) Yes, my files are backed up.
    b) Yes, I made a backup image?
    c) Yes, I could make a clean install.
    d) Version 1709
    3) The parts are all original.
    4) I've never had a problem with my HDD.
    5) I've got flash drives.
    6) I already have a bootable Windows 10 iso:
    7) OK
    8-10) I opened the Windows advanced troubleshooting menu.
    11-12) I chose startup repair and was able to get in.

    I see no problem so far. I suspect that the problem is the GPU.
      My ComputerSystem Spec
  4.    2 Weeks Ago #4
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    If you were able to use the startup repair and fix windows please run the DM log collector and post a zip into the thread so that we can troubleshoot the logs:

    BSOD - Posting Instructions - Windows 10 Forums


    If you need to reboot into windows advanced trouble shooting menu and or safe mode you can get there using:
    1) power > hold down keyboard shift key > click restart
    2) using administrative command prompt > type: shutdown /r /o /f /t 00
    3) msconfig
    4) see this link for additional information:
    Boot into Safe Mode on Windows 10 Performance Maintenance Tutorials
      My ComputerSystem Spec

 


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