so I don't know what category this fits into, however I'm having trouble downloading a video on skype. the person has sent me video's before and no problem. but now, I try to download a video and it downloads then I hit play and it just downloads again. it then proceeds to keep doing this. also sometimes with youtube. it wont let me watch a video and just says the web page is busy try again later or refresh..... I have updated Norton and made sure my windows was upto date. can someone please help me out with this???