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  1.    3 Weeks Ago #1
    Join Date : Oct 2017
    Posts : 5
    Windows 7 Pro

    I've lost all my files to encryption after transfer and fresh boot


    I could really use someones help here, I'm on the verge of panic.

    I was running windows 10 but I decided to do a fresh install of windows 7 pro. So i backed up all of my files onto a 500gb passport type portable drive. Now after the transfer, both the files on my PC and the hard drive are showing as green. which after some research means they could be encrypted.

    I've tried everything I've found online to be able to open them, including going onto properties and advanced, changed the permissions and unchecked the Encrypt box ( it was never checked) and they're still un-accessible.

    I know a far bit about computers but I truly have no idea what to do?

    Are my files gone forever? I don't want to believe I've lost 100gb of memories, I would be forever grateful if somebody could get this sorted for me.

    Thankyou
    Attached Thumbnails Attached Thumbnails encrypted.png  
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : May 2016
    Posts : 744
    Windows 10 Pro

    This is a classic example of why to have a cloud backup. I use "Backup and Sync" from Google for desktop. It works great. Now you have a hard copy on your PC and a cloud backup.

    On to your issue. Can you connect the portable drive to another PC and see if the images are accessible there?
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    Having used My Passport... could be your problem.
    Western Digital's hard drive encryption is useless. Totally useless • The Register

    Apps Tab
    The Apps tabs displays the list of WD applications included in the WD Discovery
    suite and a number of third party applications created by other companies and
    organizations. The WD applications include:
    ▪ WD Backup: makes backing up your personal
    files,
    photos, videos and music
    simple and easy
    ▪ WD Drive Utilities: allows you to keep your drive performing at its best, and
    includes sleep, health, RAID settings, and drive erase features
    WD Security: implements password protection and the 256-bit hardware data
    encryption capabilities of your supported WD hard drive

    https://www.wdc.com/content/dam/wdc/...779-705155.pdf

    I stick to Hitachi and Toshiba disks... hopefully someone who is familiar with these can help, assuming this underlies your problem.


    (@Plankton: Cloud backup might be ok for some things, but often upload speeds preclude this for larger data volumes).
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : May 2016
    Posts : 744
    Windows 10 Pro

    @dalchina - I was basing my suggestion based off the attachment provided....that they were are image files.
      My ComputerSystem Spec
  5.    3 Weeks Ago #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    100gb to upload... about 31 hrs at my 9Mb/s upload speed..

    @Scintards - exactly how did you back up the data?
      My ComputerSystem Spec
  6.    3 Weeks Ago #6
    Join Date : Oct 2017
    Posts : 5
    Windows 7 Pro
    Thread Starter

    Hey guys, There's photos/videos and other files in there, lots of folders. I used a Buffalo HD-PV500U2 500gb hard drive, I know I should've used a cloud based software but wouldn't it be nice if we all had the power of hindsight haha.

    It's definitely something the portable hard drive has done because it's the same on my other pc, I'll give it a go on my laptop now and see if I get any different results.

    I'll report back!
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : May 2016
    Posts : 744
    Windows 10 Pro

    I've never heard of that brand before. Your assumption may be right.....I would check with Buffalo support for an explanation on how to rectify this.
      My ComputerSystem Spec
  8.    3 Weeks Ago #8
    Join Date : Oct 2017
    Posts : 5
    Windows 7 Pro
    Thread Starter

    I can confirm it does not work on my laptop either, This is what I think has happened, I could be wrong but the hard drive has automatically encrypted the files (for safety reasons) which are only accessible by the user who transferred the files onto it. so when I did a fresh install to windows 7 pro, I have now lost access to them. I think I've well and truly screwed myself her lads.
      My ComputerSystem Spec
  9.    3 Weeks Ago #9
    Join Date : Oct 2017
    Posts : 5
    Windows 7 Pro
    Thread Starter

    Click image for larger version. 

Name:	fixed.png 
Views:	31 
Size:	46.1 KB 
ID:	161191 Okay so when I plugged it back into my main PC, I chose the option to Import files rather than just explore them, I can actually see the thumbnails of the lost photos now so I'm being hopeful that I've somehow fixed it! Fingers crossed.
      My ComputerSystem Spec
  10.    3 Weeks Ago #10
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,992
    Win 10 Pro (1703)

    It may be a matter of using the software associated with the drive configured with the appropriate key, password or whatever it is.
      My ComputerSystem Spec

 
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