Windows 10: How do I get Microsoft Remote Technical Support? Solved

  1.    29 Oct 2017 #1

    How do I get Microsoft Remote Technical Support?


    The last three Windows 10 updates left my desktop without sound output from speakers or headphones. Each time I ended up contacting Microsoft Windows Technical Support who took remote control of my computer and sorted the problem out via a series of entries in Control Panel. The Fall Creator Update that I've just installed has done it again - this time the sound troubleshooter tells me I haven't got speakers/headphones plugged in, although I've done multiple reboots, and unplugged and replugged both speakers and headphones. What's worse, I can't find any way to get onto Microsoft technical support to do their usual fix via remote control.

    Does anyone know where that facility has moved to? I've found some links to Quick Access but nothing about how I get Microsoft to appear at the other end. Thanks...
      My ComputerSystem Spec

  2.    29 Oct 2017 #2

    You have "Get Help" app in Fall Creator Update.
      My ComputerSystem Spec

  3.    29 Oct 2017 #3

    Thanks a lot for that. Used the app, connected to a Microsoft tech and had the problem fixed in 15 minutes. Marvellous.
      My ComputerSystem Spec

  4.    30 Oct 2017 #4

    You are very welcome!
      My ComputerSystem Spec


 

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