1.    3 Weeks Ago #1
    Join Date : Oct 2016
    Canberra
    Posts : 5
    Windows 10

    How do I get Microsoft Remote Technical Support?


    The last three Windows 10 updates left my desktop without sound output from speakers or headphones. Each time I ended up contacting Microsoft Windows Technical Support who took remote control of my computer and sorted the problem out via a series of entries in Control Panel. The Fall Creator Update that I've just installed has done it again - this time the sound troubleshooter tells me I haven't got speakers/headphones plugged in, although I've done multiple reboots, and unplugged and replugged both speakers and headphones. What's worse, I can't find any way to get onto Microsoft technical support to do their usual fix via remote control.

    Does anyone know where that facility has moved to? I've found some links to Quick Access but nothing about how I get Microsoft to appear at the other end. Thanks...
      My ComputerSystem Spec
  2.    3 Weeks Ago #2
    Join Date : Oct 2017
    Posts : 472
    Windows 10 Pro 64-bit

    You have "Get Help" app in Fall Creator Update.
      My ComputerSystem Spec
  3.    3 Weeks Ago #3
    Join Date : Oct 2016
    Canberra
    Posts : 5
    Windows 10
    Thread Starter

    Thanks a lot for that. Used the app, connected to a Microsoft tech and had the problem fixed in 15 minutes. Marvellous.
      My ComputerSystem Spec
  4.    3 Weeks Ago #4
    Join Date : Oct 2017
    Posts : 472
    Windows 10 Pro 64-bit

    You are very welcome!
      My ComputerSystem Spec

 

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