Windows hangs for a long time randomly forcing hard reset

  1.    28 Oct 2017 #1

    Windows hangs for a long time randomly forcing hard reset

    Hello. Just recently I've been receiving long hangs after a random amount of time on my laptop that is an inspiron 3537 and these usually take a long time to resolve and i usually just end up hard resetting. I've located the source of the problem and it is my hard drive and I have been receiving the errors " The device, /device/harddisk0/DR0, has a bad block." and "Reset to device, /device/RaidPort0, was issued." during or before the hang. I haven't been running any antivirus after receiving these hangs and thought this would be solve the problem but it has accomplished nothing. How can i resolve this problem? thanks i attached my specs
    Attached Thumbnails Attached Thumbnails image.png  
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,505
    Windows 10 Pro x64 Build 1803
       28 Oct 2017 #2

    Hi mandias. Welcome to the TenForums @mandias

    You have a hard drive problem. First order of business is to copy all personal data off machine. Then reseat cables. Maybe even swap port on Motherboard, (and cable) assuming you are not in a Raid set up. Test.

    You can then test your drive with Seatools from Seagate.

    You might be able to run chkdsk /r and it might isolate. Myself, unless I knew it was a cable I would be installing new.

    You are likely going to have to re-install Windows so get a copy of the media asap. Here is the tutorial on a clean install.

    Clean Install Windows 10

      My ComputerSystem Spec

  3.    28 Oct 2017 #3

    Thanks ken. Will attempt to check my hard drive later today
      My ComputerSystem Spec

  4.    29 Oct 2017 #4

    Hello i am receiving a new error that is not allowing me to boot into windows. It says it has detected no boot devices, press a key to restart. I ran a test on my hard drive in the windows diagnostic test and it is popping up with the error:
    error code 2000-01 42
    Hard drive 0 S/N S3P3XR31 Long self test unsucessful
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 11,505
    Windows 10 Pro x64 Build 1803
       29 Oct 2017 #5

    Looks like it died. Please tell us you backed up your data.

      My ComputerSystem Spec

  6. Gordon7's Avatar
    Posts : 182
    Win 10 rs1 - build 14393.1944
       29 Oct 2017 #6

    Have you been inside your laptop and reconnect the HDD to another port or what have you don - ?

    More info would be helpful.
      My ComputerSystem Spec

  7.    30 Oct 2017 #7

    Yea I backed up most of my personal documents, thank you for your consideration. I haven't done anything to the cables or HDD yet, just ran some scans on the hard drive.
      My ComputerSystem Spec


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