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  1.    2 Weeks Ago #21
    Join Date : Apr 2017
    Posts : 8,798
    windows 10 professional version 1607 build 14393.969 64 bit

    If possible please post the results of the steps in post # 12.
    The DM log collector will automatically collect many files and post them on the desktop. These will include dumps, msinfo32, dxdiag, event logs, drivers, etc.
    Run the DM log collector and post a zip into the thread:
    BSOD Crashes and Debugging - Windows 10 Forums
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
      My ComputerSystem Spec
  2.    2 Weeks Ago #22
    Join Date : Oct 2015
    Posts : 334
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by zbook View Post
    If possible please post the results of the steps in post # 12.
    The DM log collector will automatically collect many files and post them on the desktop. These will include dumps, msinfo32, dxdiag, event logs, drivers, etc.
    Run the DM log collector and post a zip into the thread:
    BSOD Crashes and Debugging - Windows 10 Forums
    Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
    I have not done much yet as I need to do some other things. I can get the Log Collector, but had not gone to the BSOD thread as I do not get BSOD's. This reboot issue is getting bad. I can run for a while and then click on a website area...the last time it was PayPal in chrome and I got the reboot! I also was on the Brother Printer site and had no issue. I had a question and clicked on the help button to get their phone number and got a reboot. I wonder if there is something in Chrome that got messed up. I am not sure if Firefox does the same.
      My ComputerSystem Spec
  3.    2 Weeks Ago #23
    Join Date : Apr 2017
    Posts : 8,798
    windows 10 professional version 1607 build 14393.969 64 bit

    The DM log collector will collect mini dumps and also many files on the computer useful for troubleshooting.
    It is our automatic log collector and is useful when there are no bsod.
    If you can post a zip using English as the default language we can then troubleshoot the logs.
      My ComputerSystem Spec
  4.    2 Weeks Ago #24
    Join Date : Oct 2015
    Posts : 334
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by zbook View Post
    The DM log collector will collect mini dumps and also many files on the computer useful for troubleshooting.
    It is our automatic log collector and is useful when there are no bsod.
    If you can post a zip using English as the default language we can then troubleshoot the logs.
    GREAT...I will have a look!
      My ComputerSystem Spec
  5.    2 Weeks Ago #25
    Join Date : Oct 2015
    Posts : 334
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by zbook View Post
    The DM log collector will collect mini dumps and also many files on the computer useful for troubleshooting.
    It is our automatic log collector and is useful when there are no bsod.
    If you can post a zip using English as the default language we can then troubleshoot the logs.
    I just d/l the log collector. Should I post the results in this string as I started it and I am not sure I need to start a post in the BSOD thread.
      My ComputerSystem Spec
  6.    2 Weeks Ago #26
    Join Date : Apr 2017
    Posts : 8,798
    windows 10 professional version 1607 build 14393.969 64 bit

    After running the DM log collector please post a zip into the thread.
      My ComputerSystem Spec
  7.    2 Weeks Ago #27
    Join Date : Oct 2015
    Posts : 334
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by zbook View Post
    After running the DM log collector please post a zip into the thread.
    Into THIS thread. Also, I need to d/l again as I believe Norton would not let me get it!
      My ComputerSystem Spec
  8.    2 Weeks Ago #28
    Join Date : Oct 2015
    Posts : 334
    Windows 10 Pro
    Thread Starter

    OK, here is the zip...

    I7-4790K-Sat_11_04_2017_182317_61.zip
      My ComputerSystem Spec
  9.    2 Weeks Ago #29
    Join Date : Apr 2017
    Posts : 8,798
    windows 10 professional version 1607 build 14393.969 64 bit

    The event log displayed approximately 15 unexpected crashes in the past 2 months.

    Please update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Open administrative command prompt and type or copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    3) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)
    4) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

    5) shutdown /r (you will reboot the computer so that it is in clean boot)

    6) Open the Asus website for your computer and enter the computer model and operating sytem. Post a URL into the thread so that a link for the most up to date drivers is easily available.

    7) Evaluate the performance on your computer in clean boot during typical use.
    Are the boots faster or slower?
    Are the shutdowns faster or slower?
    How has the video performance changed? Is it better, worse, or the same?
    What has happened with the unexpected reboots? Have they increased, decreased, or remained the same?
    Continue using clean boot indefinitely to monitor performance.

    8) Open administrative command prompt and type: chkdsk /x /r
    Run this command on each drive or partition. Use the syntax chkdsk C: chkdsk /x /r and change C to the applicable drive letter.
    This may take many hours so plan to run overnight.
    Use the information in this link to find the results in the event.vwr and post the information into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials

    9) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > under startup and recovery click settings > post an image into the thread.
    Take Screenshot in Windows 10 General Tips Tutorials


    Code:
    Event[13824]:  Log Name: System  Source: ACPI  Date: 2017-11-04T11:58:21.154  Event ID: 15  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: i7-4790k  Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.
    Code:
    Event[10073]:  Log Name: System  Source: Microsoft-Windows-Hyper-V-Hypervisor  Date: 2017-10-14T12:22:29.750  Event ID: 129  Task: N/A  Level: Information  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: i7-4790k  Description: Hypervisor initialized I/O remapping.Hardware present: falseHardware enabled: false
    Code:
    Event[41]:  Log Name: System  Source: Microsoft-Windows-Eventlog  Date: 2017-08-08T11:39:11.364  Event ID: 22  Task: Service startup  Level: Error  Opcode: Info  Keyword: Service availability  User: S-1-5-19  User Name: NT AUTHORITY\LOCAL SERVICE  Computer: i7-4790k  Description: The event logging service encountered an error while initializing publishing resources for channel RemoteDesktopServices-RemoteFX-SessionLicensing-Debug. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.
    Code:
    Event[7676]:  Log Name: System  Source: Ntfs  Date: 2017-09-30T11:32:20.080  Event ID: 130  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: i7-4790k  Description: The file system structure on volume F: has now been repaired.
    Last edited by zbook; 2 Weeks Ago at 21:27.
      My ComputerSystem Spec
  10.    2 Weeks Ago #30
    Join Date : Oct 2015
    Posts : 334
    Windows 10 Pro
    Thread Starter

    zbook...let me get to this soon. Sorry for MY delays but have a lot of other things going on and this strange issue seems to only happen when the system has been on for several hours!

    I did update my system specs.
    Last edited by MPSAN; 2 Weeks Ago at 16:12.
      My ComputerSystem Spec

 
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