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  1.    29 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 8
    Win 10 home

    Unable to create or save files in "Documents" and "Pictures" folders


    Hi, as with many I have upgraded to Windows 10 today and it is going well except for the fact I am unable to save any files or create new ones in the Documents and Pictures folders or any sub-folders within these folders, and I have no idea why it is doing this. For instance, I tried to save an image created in paint and attempted to save it in the Pictures folder, it gave me the error message seen in this picture below:
    Click image for larger version. 

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    Note, I am the only user on the system, and also the admin account so I do not know why it says this. Clicking Yes on the box does nothing and the same thing still occurs afterward. In addition, bringing up the right click menu and going to new only allows me to create a new folder, and the windows admin shield icon appears next to it. Deleting files also prompts me to ask for admin permission but in that case I can simply click the continue button and it goes through. Any advice?
      My ComputerSystem Spec
  2.    29 Jul 2015 #2
    Join Date : Jul 2015
    Posts : 243
    Win 10 Pro 64bit

    Open the folders properties and got to the security tab and change permissions for your account, if you can't change permissions take ownership of the folder, if you can't take ownership of the folder activate the super administrator account and change permissions and/or ownership.

    There are lots of guides on how to do all of that if you need more detailed steps.
      My ComputerSystem Spec
  3.    29 Jul 2015 #3
    Join Date : Jul 2015
    Posts : 8
    Win 10 home
    Thread Starter

    Thanks, I've managed to get it working by changing my permissions. For some reason those two folders didn't have my user account listed in the permissions, idk why so I had to manually add my user account to the list. Thanks for the help man.
      My ComputerSystem Spec
  4.    29 Jul 2015 #4
    Join Date : Jul 2015
    Posts : 243
    Win 10 Pro 64bit

    Good one.

    It must have had trouble getting ownership/permissions due to how your previous install had set security. It may occur with other folders on your system so just do the same thing if it crops up again.
      My ComputerSystem Spec
  5.    07 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro

    This has turned into a nightmare for me! I have 4 computers that I upgraded to Windows 10 including one tablet. All of them now have this issue. I can change the permissions, even take ownership but the next time the machine restarts the permissions disappear. My user name is removed from the security for the Documents, pictures and videos folders.
    I also have trouble running simple things like Excel 2013! The first time I started it I got errors trying to access the customization folder to add templates!
    This is very, very bad Microsoft.
      My ComputerSystem Spec
  6.    08 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 4
    Windows 10

    Could not save files. Could not change permissions.


    Quote Originally Posted by rspitzer View Post
    This has turned into a nightmare for me! I have 4 computers that I upgraded to Windows 10 including one tablet. All of them now have this issue. I can change the permissions, even take ownership but the next time the machine restarts the permissions disappear. My user name is removed from the security for the Documents, pictures and videos folders.
    I also have trouble running simple things like Excel 2013! The first time I started it I got errors trying to access the customization folder to add templates!
    This is very, very bad Microsoft.
    I also could not save and files were opened as "Read Only"
    I tried all of the suggestions and ended up backing up everything and starting with a clean install of Windows 7 then upgraded to Windows 10. After restoring my files everything is working as it should.
      My ComputerSystem Spec
  7.    08 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro

    It might be OK for someone to do this for one machine but I have 2 servers and 6 machines now with this issue. I cannot spend that much time trying to fix something Onedrive has messed up. MS needs to fix this NOW! The only thing I could do at this point was stop Onedrive from running on all my machines except the server and then use the server to access the files. Ok for desktops but not for laptops that are out of the office. The whole idea behind onedrive was to be able to access my files wherever I am whenever I want.
      My ComputerSystem Spec
  8.    08 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Pro 64-Bit

    Quote Originally Posted by rspitzer View Post
    It might be OK for someone to do this for one machine but I have 2 servers and 6 machines now with this issue. I cannot spend that much time trying to fix something Onedrive has messed up. MS needs to fix this NOW! The only thing I could do at this point was stop Onedrive from running on all my machines except the server and then use the server to access the files. Ok for desktops but not for laptops that are out of the office. The whole idea behind onedrive was to be able to access my files wherever I am whenever I want.
    More info on the OneDrive bug, if anyone would like to take a look:

    Default Settings Causing Major - Microsoft Community
      My ComputerSystem Spec
  9.    08 Aug 2015 #9
    Join Date : Aug 2015
    Posts : 5
    Windows 10 Pro

    I found the above link to Microsoft answers site earlier today and it essentially says 'Yes there is a bug, No Microsoft does not have a fix for it!'
    there is not foolproof workaround either other than not using Onedrive at all.
      My ComputerSystem Spec
  10.    08 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 28
    Windows 10 Pro 64-Bit

    Quote Originally Posted by rspitzer View Post
    I found the above link to Microsoft answers site earlier today and it essentially says 'Yes there is a bug, No Microsoft does not have a fix for it!'
    there is not foolproof workaround either other than not using Onedrive at all.
    Thanks for checking it out! I started that thread after having multiple issues on my own system and working out a non-destructive, permanent fix. I've been trying to get Microsoft's attention without much success so far.

    Edit: Unfortunately most users who are having these problems don't realize it's related to OneDrive, or just how widespread in scope it is. It's not universal, but it's definitely global...
      My ComputerSystem Spec

 
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