Need Help About Black Screen of Death

  1.    23 Oct 2017 #1

    Need Help About Black Screen of Death


    Hi All respected Members
    I have HP Elitebook 8460P Laptop, Core i5 Second Generation processor 2520M
    I am Running Windows 10 on this machine,
    But Recently I faced the problem about 4 or 5 times,
    The problem is that
    I am working normally on my laptop, while during work, laptop's screen went black and blinked at side, and after 50 or 55 seconds it became shut down.
    This Problem happened 5 times
    So what's the problem.
    And what will be the solution of [THIS BLACK SCREEN OF DEATH]
      My ComputerSystem Spec

  2.    23 Oct 2017 #2

    Hi, if it's erratic (not time related to an event) then it could be
    - thermal shut down (is it getting hot?) - but usually that's quite sudden, not quite as you describe.
    - hardware failure
    - some sort of crash.

    Have a look at your Reliability History (Type 'Reli' in Cortana's search field).

    Noting the time at which this occurs, is there a corresponding report? (Examine red x's).

    If not, you could check your event log (Event Viewer).

    Have you checked your disk?
    Download and run Hard Disk Sentinel (trial).
      My ComputerSystem Spec


  3. Posts : 21,789
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Oct 2017 #3

    Please update the specs for your computer in the "My Computer" section:

    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    What is the HP notebook model?
    Open the HP website > software and drivers > enter the computer's serial or product number > post the URL link into the thread
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support



    When you power on what do you see?
    Is it a normal boot and an unexpected black screen?
    Or is it a failed boot with a black screen?

    If you can boot to the desktop please run the DM log collector:
    BSOD - Posting Instructions - Windows 10 Forums
    Please post a zip into the thread.

    Many HP computers have the option to download and install HP UEFI diagnostics.
    Download and install the latest HP UEFI diagnostics:
    HP PC Hardware Diagnostics | HP® Official Site

    In the evening power on the computer and repetitively click the F2 or F10 key. Navigate to the BIOS UEFI diagnostics. Run the loop until failure test overnight. If there is any detected problem the testing will automatically abort and the testing will be incomplete. In the AM if the loop until failure is still running and you have completed 2 runs you can abort testing by clicking the keyboard escape key. Confirm the pass in the UEFI logs. Reboot and report the results into the thread.
      My ComputerSystem Spec


 

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