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  1.    17 Oct 2017 #1
    Join Date : Oct 2017
    Texas
    Posts : 101
    Windows 10 Home 64-bit Edition

    Freeze up issue on HP 15-F233WM


    After first week of buying this notebook back in Febuary, I have had an issue where everything freezes up. I have to hold down the power button for about a minute to force a shut down. I have done everything HP Support said to do and once to twice a week it just freezes up completely.
      My ComputersSystem Spec
  2.    17 Oct 2017 #2
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    Something that is expected from a machine that light, that is a step up from a Netbook. If you are running the OEM version of Windows 10, you may want to use the Windows 10 ISO to get rid of everything that came preinstalled.
      My ComputerSystem Spec
  3.    17 Oct 2017 #3
    Join Date : Apr 2017
    Posts : 8,904
    windows 10 professional version 1607 build 14393.969 64 bit

    This is a DM log collector that is used in the bsod forum that will collect msinfo32, dxdiag, event log, etc.:
    BSOD - Posting Instructions - Windows 10 Forums
    Please post a zip into the thread so that we can troubleshoot them.

    For the HP computer please enter the computer's serial or product number with the operating sytem and post a link into the thread so that we can view the drivers: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    On many HP computers there are BIOS UEFI diagnostics. Please update to version 6.4:
    HP PC Hardware Diagnostics | HP® Official Site

    In the evening power on the computer repetitively clicking the F2 or F10 key. Run the UEFI diagnostics in loop until failure mode. In the AM if the testing is still running that is a good sign. If there have been at least 2 loops then click the keyboard escape key to abort the testing. View the BIOS UEFI logs to confirm the test results. If there is a battery problem or any other problem the testing will automatically abort. The testing will then be incomplete. If there is a failure there will be a code and only HP can decipher or decode it. Please post the UEFI version and the test results into the thread.
      My ComputerSystem Spec
  4.    17 Oct 2017 #4
    Join Date : Oct 2017
    Texas
    Posts : 101
    Windows 10 Home 64-bit Edition
    Thread Starter

    Quote Originally Posted by zbook View Post
    This is a DM log collector that is used in the bsod forum that will collect msinfo32, dxdiag, event log, etc.:
    BSOD - Posting Instructions - Windows 10 Forums
    Please post a zip into the thread so that we can troubleshoot them.

    For the HP computer please enter the computer's serial or product number with the operating sytem and post a link into the thread so that we can view the drivers: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    On many HP computers there are BIOS UEFI diagnostics. Please update to version 6.4:
    HP PC Hardware Diagnostics | HP® Official Site

    In the evening power on the computer repetitively clicking the F2 or F10 key. Run the UEFI diagnostics in loop until failure mode. In the AM if the testing is still running that is a good sign. If there have been at least 2 loops then click the keyboard escape key to abort the testing. View the BIOS UEFI logs to confirm the test results. If there is a battery problem or any other problem the testing will automatically abort. The testing will then be incomplete. If there is a failure there will be a code and only HP can decipher or decode it. Please post the UEFI version and the test results into the thread.
    It now wont even let me enter diagnostic mode. I tried several times by tapping F2 repeatedly, even held it down. it just goes on booting up.
      My ComputersSystem Spec
  5.    17 Oct 2017 #5
    Join Date : Apr 2017
    Posts : 8,904
    windows 10 professional version 1607 build 14393.969 64 bit

    Are you able to boot to desktop?
    What happens if you power on and repetitively click the the F10 key?

    Were you able to download and install:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    Were you able to run the DM log collector?
    Can you post a zip into the thread so we can troubleshoot the logs?

    Is the bios up to date?
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    Have you updated to these 2017 drivers?:
    Audio driver
    Graphics driver
    Wireless driver
    Touchpad driver
    LAN driver
    Card reader driver
    HP image enhancement for system logon
    Cyberlink
    HP image
    HP Orbit
    HP Recovery manager
    HP Support assistant
    HP System event
    Last edited by zbook; 17 Oct 2017 at 17:48.
      My ComputerSystem Spec
  6.    18 Oct 2017 #6
    Join Date : Oct 2017
    Texas
    Posts : 101
    Windows 10 Home 64-bit Edition
    Thread Starter

    Quote Originally Posted by zbook View Post
    Are you able to boot to desktop?
    What happens if you power on and repetitively click the the F10 key?

    Were you able to download and install:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    Were you able to run the DM log collector?
    Can you post a zip into the thread so we can troubleshoot the logs?

    Is the bios up to date?
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    Have you updated to these 2017 drivers?:
    Audio driver
    Graphics driver
    Wireless driver
    Touchpad driver
    LAN driver
    Card reader driver
    HP image enhancement for system logon
    Cyberlink
    HP image
    HP Orbit
    HP Recovery manager
    HP Support assistant
    HP System event
    F10 is Bios, F2 is diagnostics. I was able to get in diagnostic, run the test, all passed. and again, while on Facebook it freezes up, shut it down, ran tests again and all passed. Bios was updated, made no difference. Drivers are all up to date.
      My ComputersSystem Spec
  7.    18 Oct 2017 #7
    Join Date : Apr 2017
    Posts : 8,904
    windows 10 professional version 1607 build 14393.969 64 bit

    Please run the DM log collector and post a zip so that we can troubleshoot the logs:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  8.    18 Oct 2017 #8
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    To get to the bios screen, you have to hold down the Fn key and the appropriate Function key. Same with getting into Safe. Only if you change that, then you can just press the function key that is for what you want to do.
      My ComputerSystem Spec
  9.    19 Oct 2017 #9
    Join Date : Oct 2017
    Texas
    Posts : 101
    Windows 10 Home 64-bit Edition
    Thread Starter

    Quote Originally Posted by zbook View Post
    Please run the DM log collector and post a zip so that we can troubleshoot the logs:
    BSOD - Posting Instructions - Windows 10 Forums
    Its not blue screening, its not crashing and coming up with the blue screen. it just locks up / freezes.
      My ComputersSystem Spec
  10.    19 Oct 2017 #10
    Join Date : Oct 2017
    Texas
    Posts : 101
    Windows 10 Home 64-bit Edition
    Thread Starter

    Quote Originally Posted by bro67 View Post
    To get to the bios screen, you have to hold down the Fn key and the appropriate Function key. Same with getting into Safe. Only if you change that, then you can just press the function key that is for what you want to do.
    FN with F10 key puts back in original state. just the F10 enters Bios.
      My ComputersSystem Spec

 
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