Windows 10: Blank screen after awakening from standby in Windows and solution

  1.    14 Oct 2017 #1

    Blank screen after awakening from standby in Windows and solution


    Hi,

    my parents have a Dell Inspiron 3650 with Windows 10 Pro.

    Today I went to visit them and they told them they've been experiencing for a few days something strange.

    Whenever Windows is awaken from stand by the screen display vertical bars like this:

    Click image for larger version. 

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    the only thing it can be done is to turn off and turn on the computer.

    At first I thought it might have been the cable and I played a little bit with it but nothing changed. After turning off and on the computer I verified that, since nothing weird happens at the screen while the computer is being used, it shouldn't have been either the monitor or the video card.

    I've checked in the chronology of updates and I've noticed that this month the computer has received the following update:

    driver update "Intel Corporation - Display - 22.20.16.4771" on October 11th

    So I said to myself: could it be that the driver update messed things up?

    I googled "intel 22.20.16.4771 blank screen" and I seem to have a hit a clue here Intel HD 530 Latest Driver Issue |Intel Communities

    There's a bunch of people experiencing the same.

    The solution

    Open the control panel, go to manage devices, open the video card and rollback the drivers to the previous version, restart the computer et voila!

    Hope this helps.
      My ComputerSystem Spec


  2. Posts : 18,309
    windows 10 professional version 1607 build 14393.969 64 bit
       17 Oct 2017 #2

    Thank you for the post.
    I shared your information with others and it has already fixed 1 computer.
    Thanks again.

    Warning! new windows update causes blank screen! - Page 3 - Windows 10 Forums
      My ComputerSystem Spec


  3. Posts : 639
    Windows 10 Home x64 Version 1803 (OS Build 17134.112)
       20 Oct 2017 #3

    My problem was not exactly the same as this, but the Driver Rollback did the trick. Thank you for sharing the solution with us.
      My ComputersSystem Spec

  4.    12 Nov 2017 #4

    Hi, I've just registered to this forum to say thank you. Your solution solved my mother's computer problem. Thanks for sharing !
      My ComputerSystem Spec

  5.    16 Jan 2018 #5

    Click image for larger version. 

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    I can't click on Roll Back, how do I fix the issue? I'm not a tech person at all, this is really bugging me. This problem started right after my laptop updated.
      My ComputerSystem Spec


  6. Posts : 18,309
    windows 10 professional version 1607 build 14393.969 64 bit
       16 Jan 2018 #6

    chrysanthemums ,


    Record the information about the currently installed driver.
    Then see if this gives you more options:
    1) open device manager
    2) click update driver
    3) click browse my computer for driver software
    4) click let me pick from a list of available drivers on my computer
    5) view available drivers > look for a driver that is different or predates the one currently installed.
      My ComputerSystem Spec


 

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