1.    14 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 1
    Windows 10 Pro

    Blank screen after awakening from standby in Windows and solution


    Hi,

    my parents have a Dell Inspiron 3650 with Windows 10 Pro.

    Today I went to visit them and they told them they've been experiencing for a few days something strange.

    Whenever Windows is awaken from stand by the screen display vertical bars like this:

    Click image for larger version. 

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    the only thing it can be done is to turn off and turn on the computer.

    At first I thought it might have been the cable and I played a little bit with it but nothing changed. After turning off and on the computer I verified that, since nothing weird happens at the screen while the computer is being used, it shouldn't have been either the monitor or the video card.

    I've checked in the chronology of updates and I've noticed that this month the computer has received the following update:

    driver update "Intel Corporation - Display - 22.20.16.4771" on October 11th

    So I said to myself: could it be that the driver update messed things up?

    I googled "intel 22.20.16.4771 blank screen" and I seem to have a hit a clue here Intel HD 530 Latest Driver Issue |Intel Communities

    There's a bunch of people experiencing the same.

    The solution

    Open the control panel, go to manage devices, open the video card and rollback the drivers to the previous version, restart the computer et voila!

    Hope this helps.
      My ComputerSystem Spec
  2.    17 Oct 2017 #2
    Join Date : Apr 2017
    Posts : 8,915
    windows 10 professional version 1607 build 14393.969 64 bit

    Thank you for the post.
    I shared your information with others and it has already fixed 1 computer.
    Thanks again.

    Warning! new windows update causes blank screen! - Page 3 - Windows 10 Forums
      My ComputerSystem Spec
  3.    20 Oct 2017 #3
    Join Date : Feb 2017
    Home
    Posts : 480
    Windows 10 Home x64, V1709 (16299.64)

    My problem was not exactly the same as this, but the Driver Rollback did the trick. Thank you for sharing the solution with us.
      My ComputersSystem Spec
  4.    1 Week Ago #4
    Join Date : Nov 2017
    Posts : 1
    Windows 10

    Hi, I've just registered to this forum to say thank you. Your solution solved my mother's computer problem. Thanks for sharing !
      My ComputerSystem Spec

 


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