Win 10 update keeps creating new user file folders

reevejj · 13 Oct 2017

Every few WIN10 updates or so I end up with my all my settings changed as if it was a brand-new install. no programs, nothing. When I look at the C:/Users directory I get this:

C;/Users/Jason (original)
C:/Users/Jason.JASONWIN10 (update 2 months ago)
C:/Users/Jason.JASONWIN10.000 (update today)

Each time it adds a new user directory but doesn't copy any of my files or settings. There are still there in the previous folder, but I have to manually move everything. Also, desktop programs disappear (but still on C:/drive. Please help!

Caledon Ken · 14 Oct 2017

Hi reevejj. Welcome to the TenForums @reevejj

What version and build of Windows 10 are you on?

Windows Key + R, type winver, enter

Are you running any special software for privacy, or tweaking or registry cleaners, crash guards etc?

For completeness have you scanned system with an alternate AV, something like Malwarebytes?

I know you mentioned Window Updates but is there any chance your machine is suffering from either Disk issues or BSOD's?

I would shut off automatic restarts after crash. Windows Key + R, sysdm.cpl, click on Advance tab, at bottom "Start Up and Recovery", click on Settings, remove the check mark for Automatic restart and the one for Overwrite existing dump file.

You could also look at the date of your existing dump file in your Windows directory just to see if it has a very recent date. It appears one of the folders in your post was created today.

When is the last time you check your disk for errors. (Chkdsk)

Before trying diagnostic procedures I always recommend that you create a backup of your data off machine, create an Image with a tool like Macrium Reflect and have bootable media that matches your current Windows environment.

Backup and Restore with Macrium Reflect

Ken

reevejj · 14 Oct 2017

Thank Ken - running V 1709 Build 17017.1000.

For registry cleaning etc, I run Advanced SystemCare 10.

I have scanned my system with Malwarebytes. No issues.

No disk issues (I run chkdsk and sfc /scannow regularly) and no BSODs! The system has not crashed in a long time.

Scanned and can find no dump files.

This only happens after some Windows updates, not all...

Caledon Ken · 14 Oct 2017

Okay, you appear to be on the Insider program unless you forced the Fall Creators Update. That said this doesn't sound like a new issue.

You are going to find numerous members that are not fans of IObit anything. I don't have personal experience, I don't run any of this stuff.

Do you know when IObit runs? Can you match this to the time on the folder?

Unless another member has a fix I would recommend uninstalling this product. (just from what I've seen reading posts) your experience could be totally different.

Ken