1.    13 Oct 2017 #1
    Join Date : Oct 2017
    Posts : 7
    windows 10

    mistake by windows 10: Blank Screen after "SLEEP"


    Hi, I Windows 10, After "SLEEP", I have only blank screen. My friend has the same problem. please see the attached photo!
    Attached Thumbnails Attached Thumbnails photo_2017-10-13_17-58-26.jpg  
      My ComputerSystem Spec
  2.    13 Oct 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,098
    Windows 10 Pro Build 1703

    Hi hamidaustria. Welcome to the TenForums @hamidaustria

    Just confirming is this after sleep or is it possibly after hibernation (deeper sleep invoked after a longer period of time.)

    Any chance you have a Wireless card in your box? Asking as another user was / is having issues. If they remove wireless card everything is fine after sleep. With it installed it goes blank. Just thought I would ask in case we have a pattern happening.
      My ComputerSystem Spec
  3.    13 Oct 2017 #3
    Join Date : Oct 2017
    Posts : 7
    windows 10
    Thread Starter

    Removing the Wireless card


    Hi, I have removed the Wireless card, after sleep the problem remain.

      My ComputerSystem Spec
  4.    13 Oct 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,098
    Windows 10 Pro Build 1703

    Well no pattern, thank you for trying.

    Back to first question, are you sure it is sleep and not hibernation. Sounds like when you ran wireless test it was waking from simple sleep.

    In device manager are any devices flagged with an exclamation point?

    You said you and your friend have this issue. Can I ask what video card do you have?

    Is it an expansion card on onboard?

    and is your friends machine the same equipment?

    Did this just start recently?

    Have you checked windows update history to see what has been installed since the problem started?

    What version build are you on. Windows key + R, type winver, enter.

    I space my response out so you can put answers beside each question.


    Ken
      My ComputerSystem Spec
  5.    14 Oct 2017 #5
    Join Date : Oct 2017
    Posts : 7
    windows 10
    Thread Starter

    Back to first question, are you sure it is sleep and not hibernation. Sounds like when you ran wireless test it was waking from simple sleep.
    -Yes. I'm sure.
    The Wireless card is not internal but i just removed it from PC.

    In device manager are any devices flagged with an exclamation point?
    -All the drivers are correctly installed and there is no exclamation point in device manager.

    You said you and your friend have this issue. Can I ask what video card do you have?
    -There is no extra graphic cards other than main on-board. (The motherboard is Asus) with intel core i5 CPU.

    Is it an expansion card on onboard?
    -no.

    and is your friends machine the same equipment?
    -My friend has also the same motherboard with core i7 (6700k i think).

    Did this just start recently?
    -Both of us after updating to newest version of Windows.

    What version build are you on.
    - Version 1703 (OS Build 15063.674)
      My ComputerSystem Spec
  6.    14 Oct 2017 #6
    Join Date : Dec 2016
    Posts : 164
    Win 10 rs1 - build 14393.1794

    Hey, check if this is related to your problems:

    Blank screen after awakening from standby in Windows and solution
      My ComputerSystem Spec
  7.    14 Oct 2017 #7
    Join Date : Dec 2016
    Posts : 164
    Win 10 rs1 - build 14393.1794

    @hamidaustria - see previous post.
      My ComputerSystem Spec
  8.    14 Oct 2017 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,098
    Windows 10 Pro Build 1703

    Okay but you are using OnBoard Graphics, which graphics engine is it using. Have you tried rolling back driver?

    Ken
      My ComputerSystem Spec

 


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