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  1.    13 Oct 2017 #11
    Join Date : Mar 2015
    Philadelphia
    Posts : 1,174
    Windows 10 Pro x64

    Anytime you buy an OEM system, especially and HP, it should get a clean install. Backup up the swsetup if you have one, and make restore discs. After that, my next step is to always wipe the drive clean and start a clean install.
      My ComputerSystem Spec
  2.    13 Oct 2017 #12
    Join Date : May 2016
    Massachusetts
    Posts : 240
    Windows 10 Pro 64-bit

    Thank you for your answers. consider the following options
    Since the computer is new, can you return it and get your money back or have it replaced?
    As a new computer it should run as good as new out of the box.

    If you cannot do that, consider a clean install. Clean Install Windows 10 Installation Upgrade Tutorials
    However, create a system image backup first.

    If you prefer to troubleshoot the computer instead, let's see what we can do.
      My ComputersSystem Spec
  3.    13 Oct 2017 #13
    Join Date : Oct 2014
    Posts : 11
    Win 8.1

    I just recently purchased two HP laptops, one for myself and one for my wife. Both machines exhibited a litany of issues until I reset them. Both brand new out of the box. Because I am comfortable doing this stuff I elected to try resetting them before returning them. My wife's laptop responded well to the reset and has been behaving ever since. My machine had a bunch of well documented Win 10 issues which I fixed with the help of Google, Regedit and Group Policy Editor. As it's been said already, try resetting the machine and if that doesn't help, return it.
      My ComputerSystem Spec
  4.    13 Oct 2017 #14
    Join Date : Aug 2015
    México
    Posts : 216
    Windows 10 x64 Home 1703

    Quote Originally Posted by DeaconFrost View Post
    Anytime you buy an OEM system, especially and HP, it should get a clean install. Backup up the swsetup if you have one, and make restore discs. After that, my next step is to always wipe the drive clean and start a clean install.
    Sometimes you need to stick with the original instalation, because some guys (like Acer tech) can charge you if they don't find the original Windows image they loaded in your system (that sucks).
    Personally, I agree though, but in my case, I just install W10 clean on a new faster HDD, voila! no more problems ever!
      My ComputerSystem Spec
  5.    14 Oct 2017 #15
    Join Date : Oct 2017
    Posts : 7
    windows 10
    Thread Starter

    Hardware or software issues? -Not hardware, since I ran diagnostics and everything checked out OK.
    Also tested the touchpad and it too checked out OK.
    Lastly I booted in safe mode and all issues were gone. Right-click worked in all situations and no delays and grayed out screen when closing file explorer, programs and apps.
    So,-I'm confident this is not a hardware problem.
      My ComputerSystem Spec
  6.    14 Oct 2017 #16

    Would reinstalling the OS void the return policy?
      My ComputersSystem Spec
  7.    14 Oct 2017 #17
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,055
    Win 10 Pro (1703)

    Quote Originally Posted by emtor View Post
    Hardware or software issues? -Not hardware, since I ran diagnostics and everything checked out OK.
    Also tested the touchpad and it too checked out OK.
    Lastly I booted in safe mode and all issues were gone. Right-click worked in all situations and no delays and grayed out screen when closing file explorer, programs and apps.
    So,-I'm confident this is not a hardware problem.
    Good analysis- so if you wish you can try to identify what might be causing this effect by a process of elimination:
    a. Start with a clean boot and check
    b. Download and use Autoruns (free)- assuming you are happy with such a tool- and disable further items from starting up and again see if there is any effect.

    Note: this could even be related to a difference in drivers between Safe Mode and normal boot.
      My ComputerSystem Spec
  8.    14 Oct 2017 #18
    Join Date : May 2016
    Massachusetts
    Posts : 240
    Windows 10 Pro 64-bit

    Since there are some graying out issues once in a while, consider Adjust for best performance: if it helps you could consider custom settings
    Optimize Windows 10 Performance by tweaking Visual Effects
    http://www.thewindowsclub.com/disabl...ffects-windows
      My ComputersSystem Spec
  9.    15 Oct 2017 #19
    Join Date : Oct 2017
    Posts : 7
    windows 10
    Thread Starter

    Quote Originally Posted by MeAndMyComputer View Post
    Since there are some graying out issues once in a while, consider Adjust for best performance: if it helps you could consider custom settings
    Thanks, that seemed to fix it. Closing file explorer has been the worst culprit. When closing the window the screen would grey out for up to ten seconds, black out for a second before returning to the desktop.
    So far everything seems normal.
      My ComputerSystem Spec
  10.    4 Weeks Ago #20
    Join Date : May 2016
    Massachusetts
    Posts : 240
    Windows 10 Pro 64-bit

    Thanks for letting us know your issue has been resolved.
      My ComputersSystem Spec

 
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