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  1.    01 Oct 2017 #1
    Join Date : Aug 2015
    Posts : 32
    windows 10

    Your cd/dvd-rom may not be ready yet


    I get a window opening up whenever I start up saying that my cd/dvd-rom may not be ready yet. There are two balls circling each other above the message. As far as I can tell the dvd drive is working but I've never seen this message before (on my old pc) so I'm wondering if this is a windows message or if this is attached to some 3rd party program. It never finishes "loading" so I'm wondering how to get rid of it. Click image for larger version. 

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      My ComputerSystem Spec
  2.    01 Oct 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    I'm wondering if this is related to a program used to create virtual drives. Check to see if you have one installed.

    See what happens
    a. after a clean boot
    and if still present
    b. in Safe Mode

    If you can reach a point where it does not occur you can work back and identify the culprit.

    To identify the process related to the window, try the exe file in the zip (attached).

    It does this:
    Click image for larger version. 

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    when you click on the window of interest.
    Your cd/dvd-rom may not be ready yet Attached Files
      My ComputerSystem Spec
  3.    01 Oct 2017 #3
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    Can you help me with "clean boot"? This pc is literally out of the box on Friday and has been doing this from the start. I will try safe mode but the weird part is that it says "may" not be working and it seems to work just fine. I will try safe mode when I get home. Thanks for your reply and yeah - what is a clean boot?
      My ComputerSystem Spec
  4.    01 Oct 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Strange. It doesn't look like a 'normal' Win 10 message.

    Actually I'd suggest using the program I attached first and see what it says.
    You can post a screenshot of what it shows. Oh.. how do you post a screenshot? Ok...
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Thanks.

    You can search for clean boot - an extremely well-known term:
    Click image for larger version. 

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    - or see the tutorial on clean boot in the Tutorial section here
    Windows 10 Tutorial Index Windows 10 Tutorials

    Click image for larger version. 

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    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Windows 10 Performance Maintenance Tutorials
    part 1
      My ComputerSystem Spec
  5.    01 Oct 2017 #5
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by dalchina View Post
    Strange. It doesn't look like a 'normal' Win 10 message....
    No, that's what I thought too. The only message I can find with that wording appears to be for an Intel driver install from about five years ago.
    ...So I tried installing the drivers from the disk but they keep on failings and telling me that it can,t locate the hot fix.ini file.or saying that the cd/DVD rom may not be ready yet...
    http://www.tomshardware.co.uk/forum/...-properly-disk

    Quote Originally Posted by jimbabwe View Post
    ...This pc is literally out of the box on Friday and has been doing this from the start....
    I suspect something similar may be going on here, some OEM initial setup is failing to find the files it needs. If the PC is that new, I'd take it back to the seller to fix/replace it.
      My ComputersSystem Spec
  6.    01 Oct 2017 #6
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    I suspect something similar may be going on here, some OEM initial setup is failing to find the files it needs. If the PC is that new, I'd take it back to the seller to fix/replace it.[/QUOTE]
    I have 30 days to figure this out before I return it. It's not the end of the world, I'm sure there's a driver that's not loading or something. Like I said, the drive works, it's just the message that's bugging me.
    Here's a pic of AWI;
    Click image for larger version. 

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      My ComputerSystem Spec
  7.    01 Oct 2017 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,953
    Win 10 Pro (1703)

    Ok, so now you know you're looking for loading.exe

    Find that in the task manager, rt click it, click Open File Location and tell us as much as you can about what it belongs to, if that gives any useful info. Quote the folder path please.
      My ComputerSystem Spec
  8.    01 Oct 2017 #8
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    Click image for larger version. 

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ID:	156056
      My ComputerSystem Spec
  9.    01 Oct 2017 #9
    Join Date : Aug 2015
    Posts : 32
    windows 10
    Thread Starter

    For what it's worth, customer support is closed over the weekend, but I'll call them tomorrow regarding this issue.
      My ComputerSystem Spec
  10.    01 Oct 2017 #10
    Join Date : May 2014
    Cross Plains, WI
    Posts : 315
    Windows 10 Pro x64

    To me it seems that this is a 3rd party app that came preinstalled on the system. The thing to do may be to find out what program is creating that message, then uninstall it.
      My ComputersSystem Spec

 
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