Ok i called microsoft earlier because i am having problems since upgrading to windows 10, disk usage is 100% and runbroker is using up more and more memory . i get a call back, they guy takes control fo my PC and says thats happening because i have a virus. This makes no sense, my PC was fine until i upgraded and then immediately these problems started. He goes on to say it costs 99 dollars to use a removal tool from microsoft. this is strange, how can i talk to someone that can help?