Page 1 of 3 123 LastLast
  1.    26 Sep 2017 #1
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home

    Windows 10 does not boot after forced shutdown


    Hi,

    My HP Pavilion G6 laptop is no more booting into Windows 10 after I did a forced shutdown 3 days back when the system was hung. I am not sure if some Windows 10 update was running in the background when I forced a shutdown.

    Till now I have tried the following;
    - Used F2 to get into system diagnostics and run 'memory test' and 'hard disk test'. Both have passed.
    - Got into BIOS using F10 and checked all BIOS settings and boot options in BIOS are correct.
    - Tried to boot from Windows 10 installation disk to run recovery, however it never boots from the DVD. It gives the error shown in the attachment. (some how I am not able to upload any attachments)
    - Used Esc to get into the systems recovery option. The Windows 10 logo comes up with the waiting circle going round and round showing its doing something. However, even after 12 hrs I did not find any change and the system is stuck in the same same Windows logo screen.
    - I have done a long power-down as suggested in one of the posts in this forum (holding down power button for more than 30 secs) and then trying to boot. This too did not help.

    Every time it come back into the same Windows 10 logo screen and stays in that state for eternity.

    Any help in getting the system to boot from DVD/re-installation of Windows 10 will of great help.

    regards,
    Rinjo
      My ComputerSystem Spec
  2.    27 Sep 2017 #2
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    ...
      My ComputerSystem Spec
  3.    27 Sep 2017 #3
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Open the HP website (support and drivers) and enter your serial or product number and the operating system.
    Post a link into the thread so that we can see all of the available applications/drivers for your computers configuration and operating system.

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support



    Update all of the specs in the "My Computer" section:

    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    General Tips System Specs - Fill in at Ten Forums - Windows 10 Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Please include: Windows version and build, anything attached to the computer by wireless or wired (mouse, keyboard, headset, external monitor, speakers, xbox, etc.)


    Quote Originally Posted by rinjo View Post
    - Tried to boot from Windows 10 installation disk to run recovery, however it never boots from the DVD. It gives the error shown in the attachment. (some how I am not able to upload any attachments)

    General Tips Take Screenshot in Windows 10 - Windows 10 Forums
    Can you post a share link using one drive or drop box?


    Quote Originally Posted by rinjo View Post
    - I have done a long power-down as suggested in one of the posts in this forum (holding down power button for more than 30 secs) and then trying to boot. This too did not help.
    For this step the power cord and battery both need to be removed. Were they done?


    Quote Originally Posted by rinjo View Post
    Every time it come back into the same Windows 10 logo screen and stays in that state for eternity.
    Any help in getting the system to boot from DVD/re-installation of Windows 10 will of great help.
    1) Create a bootable windows 10 iso:
    Download Windows 10
    2) Check each a USB2 and a USB3 port for the next step
    3) Insert the flash drive into a USB port > power on and repetitively click the F9 key so that it displays boot device options
    4) Select external USB hard drive
    5) The blue windows icon with a black background may be displayed for 5 -10 minutes without any rotating dots
    6) Select language, time, currency, and keyboard
    7) Click next
    8) If your files are backed up then click install to delete partitions, format, make an unallocated drive, and reinstall a fresh copy of windows 10 version 1703.
    9) If your files are not backed up then in the left lower corner click repair your computer
    10) Click troubleshoot
    11) Click system restore to see if there are any available restore points
    12) If there is a valid restore point that predates the problems then attempt a system restore
    13) If system restore has no available restore points or fails proceed to startup repair
    14) If startup repair fails proceed to command prompt.
    etc.

    Did you see UEFI firmware recovery in the advanced troubleshooting options?
    Had you made a backup image of the drive?
    Were your only options with power on F2 just memory and drive? Or were there other options to check CPU, GPU, etc.?
    Let us know your progress with the above steps.

    If you cannot boot to a Windows 10 iso then you can try booting to:
    (For all of these again try each USB2 and USB3)
    1) Memtest86+ version 5.01 flash drive
    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool
    2) Kyhi method:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    3) Ubuntu flash drive:
    Ubuntu tutorials
    Last edited by zbook; 27 Sep 2017 at 00:43.
      My ComputerSystem Spec
  4.    27 Sep 2017 #4
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    Hi zbook,

    Thanks for your response. I have updated the details on 'systems specs'. Some details like the Windows 10 build number I cannot update now since my laptop is not booting.

    I have uploaded the screenshot images to google drive, please find the links below for reference.
    1. This message I get when I tried to boot from Windows 10 DVD.
    P_20170925_192349.jpg - Google Drive

    2. This message I received when I rebooted again. Issue is the boot from DVD did not work this time. Only thing that worked is Ctrl+Alt+Del.
    P_20170925_192810.jpg - Google Drive

    Thanks for sharing the Windows 10 installation procedure using USB stick. I will try the same.

    >>>Did you see UEFI firmware recovery in the advanced troubleshooting options?
    No, I have not seen this option in troubleshooting options. However, in boot options in asked if I want to boot from UEFI boot.

    >>>
    Had you made a backup image of the drive?
    No, I do not have a recent backup of the hard disk. My hard disk is partitioned though and no data is present in C drive. I hope only C drive will be wiped during re-installation of Windows 10 or should I try making a backup after trying to boot from a Ubuntu live DVD?

    >>>Were your only options with power on F2 just memory and drive? Or were there other options to check CPU, GPU, etc.?
    Initially, the boot options included cd/dvd, hard drive, network, etc. However, after a few failed trials to boot from dvd, the cd/dvd option is also not showing now! I need to check which other options it had shown.

    Thanks and regards,
    Rinjo

      My ComputerSystem Spec
  5.    27 Sep 2017 #5
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    >>>For this step the power cord and battery both need to be removed. Were they done?
    No, the power cord and battery were not removed. I will try that in evening today.

    >>>
    1. This message I get when I tried to boot from Windows 10 DVD.
    >>>P_20170925_192349.jpg - Google Drive
    On getting this message I had opened the laptop, disconnected and reconnected the hard disk. After this the hard disk test had passed.
      My ComputerSystem Spec
  6.    27 Sep 2017 #6
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Run memtest86+ version 5.01 for at least 8 passes.

    This may take many hours so plan to run it overnight.

    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool


    When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.


    Memory problems. - Microsoft Community


    MemTest86+ - Test RAM Windows 10 BSOD Tutorials




    Please confirm this link for the computer's configuration and operating system.

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    In this link please indicate which group has your computer:

    HP Products Tested with Windows 10 | HP® Customer Support
      My ComputerSystem Spec
  7.    27 Sep 2017 #7
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    >>>Please confirm this link for the computer's configuration and operating system.
    >>>HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    HP has not provided any official driver support for Windows 10 installation on HP Pavilion G6 2005AX series laptops.

    >>>In this link please indicate which group has your computer:
    >>>HP Products Tested with Windows 10 | HP® Customer Support
    It is a pre August 2013 model and comes under un-tested models with Windows 10.

    Although drive support is not there, I have been running Windows 10 smoothly on this laptop since the launch of Windows 10 and have never faced any issues.

    Yesterday I tried the log power down after disconnecting battery and power supply. After when I tried to boot into the system recovery it showed me a screen stating that there is a hard disk failure. (I have got a screenshot which is currently not handy, will be uploading later). Subsequently I ran UEFI based Memory test and Hard disk tests... Both Failed! Surprising both these tests had passed a day earlier.

    Next I tried booting from a Ubuntu live DVD. It threw some errors but it was able to boot from the live DVD.
    I am not able to understand what might be the issue... hard disk failure, memory failure or just some system partition corruption by some malware?
      My ComputerSystem Spec
  8.    28 Sep 2017 #8
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    The reason for booting from non-windows is to check the hardware.
    Being able to boot using Ubuntu supports the integrity of the hardware and problems with the windows bootable partition.
    Running Memtest86+ version 5.01 will be useful in checking the integrity of the RAM / DIMM / Motherboard.

    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool


    Please make sure that it is run for at least 8 passes.
    The more the passes the better as it sometimes has taken passes in the 20's to find malfunctioning RAM.
    Running the Memtest86+ version 5.01 for fewer than 8 passes has a significant number of false negatives.
    A false negative is a pass test result when there is malfunctioning RAM.
    Memtest86+ version 5.01 testing is not done by time but by passes.
    If you estimate the time it takes approximately 1 -2 hours / GB of RAM.
    Just 1 error is a fail and you can abort testing.
    If there are multiple RAM modules you will then remove all modules except for 1 RAM module and test each module for 8 passes in the same DIM to see which RAM module is malfunctioning.
    If the RAM modules fail when tested simultaneously and pass when tested 1 at a time you will then need to test the DIMM / Motherboard. This is done by moving the RAM module to another DIMM and testing for 8 or more passes.
      My ComputerSystem Spec
  9.    28 Sep 2017 #9
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,890
    Windows 10 (Pro and Insider Pro)

    Think you should try to repair boot sectors with Macrium. If you have spare computer, install Macrium free on it, make USB bootable stick, boot into it and select restore tab and fix windows boot problems.
      My ComputerSystem Spec
  10.    29 Sep 2017 #10
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    I was some not able to create a bootable usb with Memtest86+. Somehow it did not list the usb stick that was connected to the PC i was using. So i resorted to running so tests using the ubuntu live dvd. I ran "Disk Utility" there to get the status of hard disk. Here is the screenshot after running test.
    P_20170929_100625.jpg - Google Drive

    It says the disk will fail any time....
    I am trying to run some RAM tests to check the RAM.
      My ComputerSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Windows Boot/Shutdown randomly taking a long time.
Hi. I installed Windows 10 Pro on my new computer (self-built) the other week. It's been running very nicely, very very quick. Well, it all seemed to be working OK at least, until a few days ago it randomly started to hang when I was shutting the...
Performance & Maintenance
Forced shutdown safe?
Although not Windows 10 fault my machine got hung up accessing a misbehaving NAS network share. Unfortunately it couldn't resolve and I couldn't restarte explorer. I then tried a shutdown via Ctrl Alt delete but it just laboured on 'restarting' but...
General Support
Solved Boot windows on a schedule after shutdown
I prefer to have my system shut down overnight rather than sleeping. Is there any way to schedule a system boot at a specific time in the morning? Windows update is able to boot from shut down when it feels like it. Is there any way I can do this,...
General Support
Family Safety scheduler circumvented by forced shutdown
My boys are clever. I created Child accounts on their laptops and set up their schedule. My younger son found out (through YouTube) that he could "turn off" the schedule by performing a forced shutdown (hold POWER button down until it turns off)....
User Accounts and Family Safety
Forced checkdisk after switching between OSs in dual boot
I remember reading a solution to this issue, but can't find it anymore, perhaps someone can let me know. I have Windows 10 installed on a separate drive in a machine that otherwise runs Windows 7. When I was installing 10, I had all other hard...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:47.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums