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  1.    29 Sep 2017 #11
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    I ran boot time RAM test that passed.
    P_20170929_181621.jpg - Google Drive

    Looks like no issues with the RAM.
    However, hard disk diagnostics failed.
    P_20170929_182025.jpg - Google Drive
      My ComputerSystem Spec
  2.    30 Sep 2017 #12
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    I created a boot disk with memtest86+, but even after selecting it, it never starts any tests. Its stuck in this screen. See screenshot.
    P_20170930_140454.jpg - Google Drive
      My ComputerSystem Spec
  3.    30 Sep 2017 #13
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    See if any of these methods enable you to boot using Memtest86+ version 5.01


    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials


    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.


    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Windows 10 Performance Maintenance Tutorials


    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios u have temporarly switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled

    This was the method that was recently used in another computer (Asus) the had boot issues:


    ASUS G551JW-----Press F2 to bios menu (ESC to boot menu)
    1. I disabled the fast boot
    2. I diasbled the secure boot control to get into CSM
    3. I enabled the CSM and F10 to save and exit
    4. Press F2 and in the boot menu we will find 4 options:
    a) 2 for UEFI: boot manager, UEFI Flash disk
    b) 2 for bios: boot manager, flash disk
    5. Select the bios flash disk which will be the last option(fourth) and set it as primary boot device.
    6. Press F10 to save and exit and wait for the memtest86+ to run.



    this is an additional method for recovery and drive testing:
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My ComputerSystem Spec
  4.    01 Oct 2017 #14
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    I was finally able to run Memtest86+. The tool was part of a ubuntu 16.04 live dvd it had got. After 8 passes i received a single error message. It was received during the 1st pass itself. Screenshot below.
    P_20171001_214638.jpg - Google Drive

    I guess the RAM is fine. Issue is with the hard drive.... any inputs on how to take backup from the failing drive?
      My ComputerSystem Spec
  5.    01 Oct 2017 #15
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    The computer has 8 GB RAM.
    How many RAM modules are there?
    If there are 2 or more RAM modules please remove all RAM modules except 1 and perform Memtest86+ version 5.01 for 8 or more passes on each RAM module.
    Please use a camera or smart phone camera to take pictures and post the images into the thread.

    There were multiple tests that have reported problems with the drive.
    To back up the files on the drive you can perform the Kyhi method or place the drive into a hard drive enclosure and transfer the files.
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
    Hard drive enclosures are inexpensive.

    Please post details into the thread on all of the steps that you made to get memtest86+ version 5.01 to boot after having boot problems.
      My ComputerSystem Spec
  6.    04 Oct 2017 #16
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    Disk data recovery issue


    I have put the failing hard disk on a hard disk enclosure and connected it to a different system. On Windows system it takes a very long time to load and after sometime hardware stops responding. On Ubuntu after manually mounting partitions of the disk I was able to start copy of data. However, the copy was very slow and again disk stopped responding abruptly.

    Please let me know how I can recover the data...
      My ComputerSystem Spec
  7.    04 Oct 2017 #17
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    Just 1 error is malfunctioning RAM. So each RAM module needs to be tested 1 module at a time in the same DIMM to see which module is malfunctioning. If the RAM modules pass when tested 1 at a time after failing when tested together the DIMM / Motherboard needs to be tested by moving 1 RAM module to another DIMM and repeating the Memtest86+ version 5.01 for 8 or more passes.

    For each memtest86+ version 5.01 test please use a camera or smart phone camera to take pictures and post images into the thread.

    What happened with the Kyhi method?
      My ComputerSystem Spec
  8.    04 Oct 2017 #18
    Join Date : Aug 2015
    México
    Posts : 216
    Windows 10 x64 Home 1703

    Urk... I hope is just the sticks (more likely), having those errors with RAM sucks...
    By now, unless you really need it, I just would call that disk a goner, your HDD is dead, just like one WD Blue I had years ago. The reason why all the bootable media for reinstalling windows failed.

    Just to add to the valuable help of @zbook, did you have recent power peaks or current problems lately or when your system hanged? Because the problems you are having sound to me like your MoBo got an electric shock and caused many issues... and that probably fried your HDD and caused a problem with your RAM (if not being the RAM slot damaged itself).

    Cya!
      My ComputerSystem Spec
  9.    05 Oct 2017 #19
    Join Date : Feb 2016
    Maribor, Slovenia
    Posts : 8,971
    Windows 10 (Pro and Insider Pro)

    Quote Originally Posted by rinjo View Post
    I have put the failing hard disk on a hard disk enclosure and connected it to a different system. On Windows system it takes a very long time to load and after sometime hardware stops responding. On Ubuntu after manually mounting partitions of the disk I was able to start copy of data. However, the copy was very slow and again disk stopped responding abruptly.

    Please let me know how I can recover the data...
    Like it was mentioned above.. Your HDD is probably dying. You have to decide how much value the data on it has to you. One more thing to try is to put it (your disk) into that second machine, to eliminate external enclosure malfunction...

    When you successfully mounted drive in linux - were you able to get some data from it? Try to get some more (some areas may be damaged, so try different drive sections). When done, try to repair it with checkdisk.

    Minitool partition Wizard have some data restoring capabilities, as does TestDisk utility.

    Repairing drive (electronics) and professional data restoration is very expensive..
      My ComputerSystem Spec
  10.    08 Oct 2017 #20
    Join Date : Aug 2015
    Bangalore, India
    Posts : 26
    Windows 10 Home
    Thread Starter

    Quote Originally Posted by zbook View Post
    What happened with the Kyhi method?
    Well, now the hard disk is not getting detected on Windows 10. I ran 'diskpart' and it was not able to detect the hard disk either when I ran 'list volume'.

    Btw, I have got a new hard disk and re-installed Windows 10 from the recovery disk. My laptop is functional again, but I really need to get the data from the old hard drive.
      My ComputerSystem Spec

 
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