Windows 10: Preparing automatic repair - stuck - Desktop won't load Windows, stuck

  1.    25 Sep 2017 #1

    Preparing automatic repair - stuck - Desktop won't load Windows, stuck


    Hello everyone, hope some experts can read and maybe help me out. I am frustrated.

    I have a problem which I tried to research first in many forums,videos, etc., and now I am exhausted after a couple of weeks tryingto find a solution.I bought at CyberpowerPC a desktop called: Black Pearl back in September 2014.A gaming desktop, which I rarely used due to work but with nice hardware, etc. for back then.

    I will post only the specs. I think matter for my case, but please feel freeto ask for any info. you need regarding that:

    - Cooler Master Thermal Fusion 400 Extreme Performance CPU
    - Thermal Compound Optimized for Thermal Dissipation
    - Professional Wiring for All WIRING Inside The System Chassis
    - Minimize Cable Exposure, Maximize Airflow in Your System
    - CFI Boreallight w/ USB 3.0, EZ Swap HDD, 2x 120mm & 1x 140mm fans, Side Panel Window
    - Standard Coolant
    - CPU: Intel(R) Core™ i7-5820K Six-Core 3.30GHz 15MB Intel Smart Cache LGA2011-V3
    - MEMORY: G. SKILL - RipJaws 4 (DDR4-2400)
    - VIDEO: NVIDIA GeForce GTX 970 4GB GDDR5 PCIe 3.0 x16 Video Card (Maxwell)
    - CS_FAN: Enermax TB Silence UCTB14 140mm Performance Cooling with Low Noise Profile Fan
    - FAN: Corsair Hydro H110 280mm Liquid Cooling CPU Cooler
    - Extreme Performance CPU Cooler (2 x Enermax Twister Pressure 140MM Fans- HDD: 2TB (2TBx1) SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD (Single Drive)
    - HDD2: 2TB (2TBx1) SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD (Single Drive)
    - MOTHERBOARD: MSI X99S GAMING 7 ATX w/Killer GbLAN, 4x Gen3 PCIe x16, 2 PCIe x1, 1x M.2, 8x SATA 6Gb/s
    - OS: Microsoft(R) Windows 8.1 (64-bit Edition) - MIGRATED TO WINDOWS 10 LATER ON
    - POWERSUPPLY: 750 Watts - Corsair RM750 80 PLUS GOLD Certified Fully Modular Ultra Quiet Power Supply
    - TEMP: Aerocool V12XT Dual Bay Touch Screen Fan Control (to monitor temperature, as I live on the beach and gets warm on the summer!)

    I have the latest BIOS version: E7885IM5 v17.3(H30)

    All was working just great from 2014 to this year 2017.At the beginning, I believe it was around May 2017, I noticed that the loading time to get intowindows was MUCH slower and I started to wonder if there was an issue.

    I cannot recall when was the last big Windows 10 update, but after this update, things got worse it seems and the delay time from the black screen with the MSI logo until you get to start Windows 10, maybe doubled or tripled. I didn't care much about this as I though was an issue with the new Windows 10 and maybe they would patch it later, etc., and things would be back to normal more less.

    It didn't.Once I was logged into windows, computer would very rarely freeze just like that. And I had to reboot. This never happened ever before, but there were two things I recently did by that time:

    - was upgrading the NVIDIA drivers
    - upgraded to the latest big Windows 10 patch

    I rolled back, uninstalled, and reinstalled the original NVIDIA drivers and things kind of returned to normal, except that the loading time was still taking too much time from the BIOS screen to Windows 10.

    Once I was logged into Windows, I started to later on after some days, get even more freezes until I couldn't ever log again into Windows anymore.

    Just stuck at the black screen.I can access the BIOS no problem but cannot go further.

    This is what I have tried so far, with no results and I am wondering if I need to replace the whole Motherboard?? :

    - Switched between BIOS 1 & 2 (no results or improvements)- Booted the computer using one RAM module (stick) at a time (4 in total) to check if RAM was a problem, but got the same results: stuck at the BIOS / MSI screen

    - Booted doing the same but now with my two hard drives. Same result

    - Booted after unplugging some cards like WiFi, or others to see if any hardware could be the problem, including the NVIDIA video card. Same results.

    - Cleaned all fans, unlplugged and re-plugged wires. No change.

    - While doing all this and when the problem started I monitored all the temperatures with the digital monitor. VGA, CPU, and everything else was not hot at all. CPU never passed 80 celcius, average was maybe 75 celcius for example.

    - I tried using a Windows 10 installation disk and there was a change here: After the black BIOS screen it prompted me to a Windows logo screen PURPLE color which reminded me of when you install Windows 10, but it GOT STUCK there too.

    - I ran a MEMTEST sometime (March) before the problem (May) happened and had no errors. Wanted to do it again but cannot even get a MS-DOS command screen. Any ideas?

    - I thought maybe the processor could be a problem so I checked it and saw some thermo paste left but temperature readings were always fine so I don't think it is the problem? But it seem it could use some more thermo compound.-

    I tried writing down some of the motherboard error or star-up codes but many don't come on the manual and can't find if they mean something or not

    DEBUG LED---------37, 38, 39, 04, 4F, 9C, A2, 42, 43, 45, 41, 40, 79, 62, 64, A9, 19, 60, 55 and maybe a couple others.


    *UPDATE, found the link with codes but not sure is relevante now:
    BIOS Debug Hex Codes Decoded

    .- I might have tried some other things but at this point I rather put this on the hands of really saavy and expert people than mines.

    My head can't work anymore.After reading in many places, it seems the problem was with the Motherboard and saw many people doing RMO's but in my case I don't think I have any guarantees that are current (all expired).

    If anyone could help me out, would be greatly greateful!

    I never post things unless I am on a dead end and fortunately since 1999-2000 the Internet, forums, BBS's systems back them, etc., have been always great not only to me but to many people and well, here I go again posting after maybe 15 years lolThanks again in advance.. I will follow any suggested tests that I still have to try if needed and post back results.
    Last edited by HardTrance9; 25 Sep 2017 at 22:25. Reason: found MSI motherboard codes link
      My ComputerSystem Spec

  2.    26 Sep 2017 #2

    These are the basic problems you've experienced, if I've picked them out correctly.
    the loading time to get into windows was MUCH slower
    the last big Windows 10 update, but after this update, and the delay time from the black screen with the MSI logo until you get to start Windows 10, maybe doubled or tripled.
    Once I was logged into Windows, I started to....get even more freezes until I couldn't ever log again into Windows any more.

    Just stuck at the black screen.I can access the BIOS no problem but cannot go further.
    Hi, my initial thought when I read about the increased boot time was that this is a relatively commonly reported problem here- a few people experience this after upgrading to the current Creator's build, assuming that's the one you're referring to.

    There are a number of threads on that with recommendations on using a boot time analysis tool.

    However, it seems you now cannot boot at all.
    Is there a blinking cursor at the top left of your screen? If so, that suggests your PC cannot access your system disk.

    The first thing I would suggest is that you check you can see something meaningful on your system disk.
    Please download and create Kyhi's boot disk (Win 10 PE) from the top of the Software and Apps section here.

    Boot your PC from that- into its version of Win 10.

    From the utilities that provides, please
    a. use file explorer and see if you can see anything on your system disk.
    b. run Minitool Partition Wizard and post a screenshot of your partitions on your system disk and others. Make sure columns are expanded to show all text.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Thanks.
    c. Run HD Tune (Health tab) and post a screenshot of that.

    You could also try disconnecting all disks other than your system disk and rebooting and see what happens. There my well be no change.

    - I tried using a Windows 10 installation disk and there was a change here: After the black BIOS screen it prompted me to a Windows logo screen PURPLE color which reminded me of when you install Windows 10, but it GOT STUCK there too.
    - when you used that did you click 'Repair your computer' or start the installation procedure?
    If the latter, this may have made changes to your OS, if that was accessible to it.

    I am presuming you don't, as we continually and strongly recommend, yet use disk imaging routinely. If you did, you would have a relatively easy way to recover, possibly without technical help, assuming no basic H/W problem.
      My ComputerSystem Spec

  3.    04 Dec 2017 #3

    Hello, thanks for your reply. I am sorry It took me so long. But I am back finally! I will answer below in red:

    dalchina said: View Post
    These are the basic problems you've experienced, if I've picked them out correctly.






    Hi, my initial thought when I read about the increased boot time was that this is a relatively commonly reported problem here- a few people experience this after upgrading to the current Creator's build, assuming that's the one you're referring to.

    There are a number of threads on that with recommendations on using a boot time analysis tool.

    However, it seems you now cannot boot at all.
    Is there a blinking cursor at the top left of your screen? If so, that suggests your PC cannot access your system disk.

    I can get to BIOS screen. Thinks for a while and then now I get a black screen and nothing happens. Or sometimes is just freezes on the BIOS start up screen.
    The first thing I would suggest is that you check you can see something meaningful on your system disk.
    Please download and create Kyhi's boot disk (Win 10 PE) from the top of the Software and Apps section here.
    Ok I will do this asap and will try to get back to you soon. I will post some pictures just in case they help for anything.
    Boot your PC from that- into its version of Win 10.

    From the utilities that provides, please
    a. use file explorer and see if you can see anything on your system disk.
    b. run Minitool Partition Wizard and post a screenshot of your partitions on your system disk and others. Make sure columns are expanded to show all text.
    To post a screenshot please use the Insert Image icon above your post to the left of the video icon. Thanks.
    c. Run HD Tune (Health tab) and post a screenshot of that.

    You could also try disconnecting all disks other than your system disk and rebooting and see what happens. There my well be no change.


    - when you used that did you click 'Repair your computer' or start the installation procedure? I clicked repair but nothing happened. Just got stuck. I am talking the very first times, not using the recovery kit you mentioned here.
    If the latter, this may have made changes to your OS, if that was accessible to it.

    I am presuming you don't, as we continually and strongly recommend, yet use disk imaging routinely. If you did, you would have a relatively easy way to recover, possibly without technical help, assuming no basic H/W problem.

    :-( sorry, not sure what this really means, but will get back after running the x64 file, etc etc. and see what I can get and then post back.

    Thanks so much for your help!


    Attached Thumbnails Attached Thumbnails IMG_6214.JPG   IMG_6215.JPG   IMG_6216.JPG   IMG_6217.JPG   IMG_6218.JPG  

      My ComputerSystem Spec

  4.    05 Dec 2017 #4

    Mmm can't load the disc after burning image


    I burned the file recommended into a DVD..

    But after I try to boot from the DVD this is the error message I get (pic attached)

    :-(

    I have 16GB RAM installed and recognized on the BIOS and also tested them for erros one by one on each slot and found nothing.
    Attached Thumbnails Attached Thumbnails not enough memory.JPG  
      My ComputerSystem Spec


  5. Posts : 18,309
    windows 10 professional version 1607 build 14393.969 64 bit
       05 Dec 2017 #5

    What happened between September and December?

    1) What hardware changes were made to the computer?
    2) How old is the computer?
    3) Which parts are original and which parts have been replaced?
    4) What is the history of the drive?
    a) were there problems with chkdsk running on boot?
    b) paging errors?
    c) bad blocks?
    d) is it HD or SSD?
    5) Are the files backed up?
    6) Had a backup image been made with Macrium, Acronis or similar software?
    7) If you had to perform a clean install deleting partitions, formatting the drive, making an unallocated drive, reinstalling windows 10 would you be able to do it now?
    8) Update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)
      My ComputerSystem Spec

  6.    06 Dec 2017 #6

    Hello! answers below in red:

    zbook said: View Post
    What happened between September and December? Nothing. did not touch the desktop at all.

    1) What hardware changes were made to the computer? Zero changes.
    2) How old is the computer? 2014
    3) Which parts are original and which parts have been replaced?ed Nothing has been replaced or changed. It came as I ordered it from the store as stated in my initial post.
    4) What is the history of the drive? No history. I have two hard drives. The one with the OS, Win 10, has a normal partition, so I had C: and D: only in that HD.
    a) were there problems with chkdsk running on boot? No problems that I can recall. Now I think I cannot even run it again. Any ideas on how I could run chkdsk again on boot?
    b) paging errors? Nada as I recall
    c) bad blocks? Nada as I recall
    d) is it HD or SSD? HD, two of them
    5) Are the files backed up? Mmm nope. I switched the hard drives and have the same result, black screen, etc. Nothing changes. I tried using a Windows 10 install disk and I get a screen with the window logo and gets stuck there.
    6) Had a backup image been made with Macrium, Acronis or similar software? Burned an image as recommended on the past posts and got the file from here:

    https://www.tenforums.com/software-apps/27180-windows-10-recovery-tools-bootable-rescue-disk.html

    After booting with the DVD, I got the blue screen and text I posted before.
    7) If you had to perform a clean install deleting partitions, formatting the drive, making an unallocated drive, reinstalling windows 10 would you be able to do it now? No that I know because I cannot even get a boot disk to work to enter any install menu.
    8) Update the system specs in the "My Computer" section:
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

    ​Ok will do now

    Done!
    Last edited by HardTrance9; 06 Dec 2017 at 22:38.
      My ComputerSystem Spec


  7. Posts : 18,309
    windows 10 professional version 1607 build 14393.969 64 bit
       06 Dec 2017 #7

    When booting with a windows 10 iso it takes about 5 - 10 minutes for it to fully load while viewing the Windows icon.
    Were you able to see if the menu appeared after allowing a long wait for it to load?
    See what happens if you boot to the iso in the late evening and view it again in the AM. Does the windows icon change to the menu?

    Please clarify: you do or do not have a back up image?

    If you have a backup image then the drive could be cleaned without causing any harm as you could restore the image?

    See if you can boot using a flash drive for Memtest86+ version 5.01
    Memtest86+ - Advanced Memory Diagnostic Tool
    Memtest86+ - Advanced Memory Diagnostic Tool
    If you can boot please run the Memtest86 + version 5.01 for 8 or more passes.
    Memtest86+ version 5.01 is not run by time but by passes.
    The more the passes the better the test.
    It sometimes takes 20 or more passes to find malfunctioning RAM.
    Just 1 error is a fail and you can abort testing.
    Then remove all RAM modules and test 1 at a time in the same DIMM to differentiate good from bad RAM.
    When it has completed use a camera or smart phone camera to take a picture and post an image into the thread.

    In case you have boot problems:
    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials: Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials




    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows: Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials


    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled

    What happened with the boot rescue flash drive?
    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My ComputerSystem Spec


 

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