Windows 10 Creator Edition Restart Problems


  1. Posts : 5
    windows 10 creator edition
       #1

    Windows 10 Creator Edition Restart Problems


    I have a Samsung Ultrabook i5 laptop which was working fine prior to upgrading to Windows 10 Creator last week. Instead of upgrading from the prior version, I opted for a complete clean install using Windows 10 Media Installer. I am having a lot of issues with Windows Restart issues. In order to shut down prior to the restart, I have to manually press the power switch. Similarly, to boot back, I have to press the power switch hard, remove the power cable and repeat the process several times. With power cord plugged in, it is impossible to get the splash screen back to log in. Light switches for the power, recharge button, WiFi are turned on but the power light for the boot drive (c:) drive comes on and goes away. I have run the command sfc /SCANFILE and don't see any error in the system files. The integrity of memory/HDD looks fine as well. I have tried to fix the start issues using Advanced startup menu options but get the message that Windows cannot fix the startup issues? Unfortunately, I cannot revert to the prior version of Windows 10 as I didn't create the System Image Copy. Kindly, advise how to restore the proper functioning of Windows Shutdown/Restart Issues.
    Thanks in advance
      My Computer


  2. Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       #2

    Hi av1040. Welcome to the TenForums @av1040

    When you did the clean install did you disable Fast Boot in your BIOS?

    Clean Install Windows 10

    If not I would disable now to see if it is causing some sort of issue, you can always re-enable.

    Next I suggest you kill hibernation as a quick way to disable Windows Fast Startup.

    To a command prompt(admin) or a Powershell admin enter

    powercfg -h off

    As I said this kills Windows Fast Startup. This is just a test. To re-enable you type the command and replace the word off with the word On

    I would also head into the advance Power management options and restore the defaults for the plan you are using. As you proceed through the panels to get there note which power plans are available to you.

    If you are still having issues I might suggest you reset your BIOS to defaults. If you made any changes to BIOS these will need to be re-applied. Maybe try this as last resort.

    I read you did a clean install. Did you do anything to your disk as part of install like formatting / deleting partitions etc?

    Related to that, after the clean install did you check device manager and confirm that there are no unidentified or not working devices?


    Ken
      My Computer


  3. Posts : 5
    windows 10 creator edition
    Thread Starter
       #3

    Thanks for the Guidance


    Ken, thanks for your prompt response and guidance. I will keep you posted as I implement your suggestions.

    Thanks again!
      My Computer


  4. Posts : 5
    windows 10 creator edition
    Thread Starter
       #4

    Tried your suggestions but didn't help


    Ken,
    Tried your suggestions but it didn't help with the restart process? Windows shows the marquee--restarting but I get the Black Screen of Death and nothing else. When I force the power off/power on button, it does power off but successful power on and display of the splash screen don't get activated. I mentioned previously that if I unplug the power cord and then try pressing the power on button, boot cycle starts after 3 or 4 trials. You had asked that during the clean install if I reformatted the HDD. Actually, I didn't. Would it help to forward the Dump file to see what is going on?

    Thanks!
      My Computer


  5. Posts : 5
    windows 10 creator edition
    Thread Starter
       #5

    Ken,
    FYI
    In another thread on this Forum dealing with reboot issues after the Windows Creator update, a utility made available by Tweaking.com was suggested as the solution to handle this problem. Guess what, I just downloaded the free version of this utility and it solved all the issues in less than 5 minutes. Here is the link
    Tweaking.com - Windows Repair Free/Pro
    After wasting numerous hours to solve this problem, it got solved like a magic. I am fortunate to have come across this great forum and to find the right thread. Thanks, TenForums!!!
      My Computer


  6. Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       #6

    Hey that is great news.

    Once you got the utility what did you tweak?

    Ken
      My Computer


  7. Posts : 5
    windows 10 creator edition
    Thread Starter
       #7

    Boot Issues


    Ken,

    No, I didn't do any tweaking to use the utility. It is completely automated. It loads the Windows in Safe mode to run the diagnostics and tweaks as necessary.

    Thanks!
      My Computer


  8. Posts : 30,171
    Windows 11 Pro x64 Version 23H2
       #8

    Nice. Please mark your thread solved.
      My Computer


  9. Posts : 26,436
    Windows 11 Pro 22631.3530
       #9
    Last edited by Brink; 25 Sep 2017 at 12:22. Reason: added link
      My Computer


 

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