I upgraded to Win10 recently and I have an issue that I was only able to find two insiders had in the past with no resolution. I previously had Windows 8.1 and did an upgrade to 10 on both my laptop and my desktop. The problem I'm having is that it is showing my Microsoft Email twice in the login screen instead of my name with the email underneath.
My laptop is okay and does not have this issue at all, it shows it correctly. I'm only having problems with my desktop computer. The email is also what is shown in the start menu.
If I switch to a 'local account' and then re-link my Microsoft Account it will look okay (both in the start menu and in the login screen -- if I lock the computer.) However, once I sign out or restart the PC it will default back to the problem.
In addition to that I also tried using netplwiz to change the Display name but it already had my real name there.
I'm at a loss for solutions and would rather not have to reset up another user account. If anyone knows how to fix this, it would be appreciated. Thanks!
After some trial and error I found the solution, in case anyone runs across this problem here's what I did:
DISCLAIMER: This involves editing registry values, if you don't know what that is, do not attempt this.
- Unlink your Microsoft Account from your account. (Settings > Account > Sign in with a local account instead)
- Open up your registry by pressing Win+R and typing in regedit
- Navigate to: HKEY_USERS > .DEFAULT > Software > Microsoft > IdentityCRL> StoredIdentities
- You should see a folder named the email of the account you just unlinked.
- Right click on the folder (export a .reg file if you want for backup) and delete it.
- Restart your PC.
- Relink your Microsoft Account again, in the same place you went to unlink it.
Here's how I found the solution for anyone interested:
I created a new Microsoft Account and used a random name for the first & last name, then linked it to my account. Then I went into the registry and searched for that random name. It took me to the above location in the registry that contained a folder whose name was the email for the new account, but there was also a folder with the unlinked account's email too.
This seemed weird since I would have thought it would delete the folder when an account gets removed. So I unlinked the new account from my profile and restarted. Then went back to that registry location and saw that the new account's folder was deleted from the registry. This confirmed that the old folder shouldn't be there any more. After backing up the entry, I deleted the old account's folder and rebooted the PC. After I got back into Windows, I relinked the old account and everything has been working perfectly since.