When attempting to unlock console, just seeing movable mouse cursor

Do you think there would be anything to be gained by performing an OS reset? I've not done that with Windows 10 before ... but I thought it to be a viable option. OTOH, I'm trying to avoid having to re-install all of my apps.

You can always try. But, it's Windows 10 you are dealing with, so anything is possible. It's simply not a production-quality OS.

P.S.: Have you tried this: "Action 1: Try a Windows Key sequence to wake the screenIf you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. "

I used Device Manager to uninstall and reinstall the display adapter. Let's see if that helps.

Thanks, I'll try that keyboard sequence if/when the problem happens again.

Well, it's good to try different operations. Hopefully that'll do it for you so not to have to reset. I can tell you're dreading that.

HippsieGypsie said:

Well, it's good to try different operations. Hopefully that'll do it for you so not to have to reset. I can tell you're dreading that.

Absolutely, although it (or a complete re-install) may be inevitable. I'd be very surprised if a reset would actually work; seems as though Microsoft touts it with every release but it rarely actually works.

Anyways, I wonder if my power plan is the culprit. I just noticed that my Power Options are set to something called "Samsung High Performance (Active)". Not sure where that came from, other than that I have a Samsung SSD (which came with its own software) installed in this PC; I installed the SSD about two years ago; i.e., long before this issue began. I don't want to make any further changes until I see if re-installing the display adapter helped.

Could be the power plan not working with the update. I dislike any software that controls any part of the system.

I clean install over reset. I'll wipe the drive clean a few times with Command while in the OOBE phase. It makes for very clean install.

I'm not familiar with "Command" or with the "OOBE phase". Care to elaborate?

Beyond the pain after doing a clean install of having to set everything up again ... there's some purchased software titles on this PC that I don't have the installers for and that are no longer available for download. So I'm purposely trying to avoid having to do a clean install.

It's not all that difficult. The beginning of the OOBE phase is the first UI screen that appears during the installation process. Here's a member that recently clean installed:

Cannot access the Sound control panel Solved - Page 22 - Windows 10 Forums

Thanks. Ah, basically doing a format, but from within the disk partition utility. Nice.

I have the OS on a 500GB SSD and my data on a 750GB HDD -- so I wouldn't have to worry about my data. I would just need to re-establish the permissions on the data drive, re-point Windows libraries to the data drive, etc. But I would still lose the apps that I no longer have (access to) the installers for.

BTW, my primary Windows account is not a member of the Administrators group; I use UAC, where possible. I login with the admin account when changing system settings, etc.

Hey ChrisWaters,
Try setting ATI's EnableULPS (Ultra Low Power State) to 0 .... Open Regedit and search EnableULPS, change from 1 to 0 .... Do NOT change EnableULPS_NA ... Forgot, You may need to reboot :)

Note: Updating the ATI driver will usually set it back to 1.