When attempting to unlock console, just seeing movable mouse cursor

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  1. Posts : 62
    Windows 10
    Thread Starter
       #11

    Do you think there would be anything to be gained by performing an OS reset? I've not done that with Windows 10 before ... but I thought it to be a viable option. OTOH, I'm trying to avoid having to re-install all of my apps.
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  2. Posts : 63
    Windows
       #12

    You can always try. But, it's Windows 10 you are dealing with, so anything is possible. It's simply not a production-quality OS.

    P.S.: Have you tried this: "Action 1: Try a Windows Key sequence to wake the screenIf you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. "
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  3. Posts : 62
    Windows 10
    Thread Starter
       #13

    When attempting to unlock console, just seeing movable mouse cursor


    I used Device Manager to uninstall and reinstall the display adapter. Let's see if that helps.

    Thanks, I'll try that keyboard sequence if/when the problem happens again.
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  4. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #14

    Well, it's good to try different operations. Hopefully that'll do it for you so not to have to reset. I can tell you're dreading that.
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  5. Posts : 62
    Windows 10
    Thread Starter
       #15

    HippsieGypsie said:
    Well, it's good to try different operations. Hopefully that'll do it for you so not to have to reset. I can tell you're dreading that.
    Absolutely, although it (or a complete re-install) may be inevitable. I'd be very surprised if a reset would actually work; seems as though Microsoft touts it with every release but it rarely actually works.

    Anyways, I wonder if my power plan is the culprit. I just noticed that my Power Options are set to something called "Samsung High Performance (Active)". Not sure where that came from, other than that I have a Samsung SSD (which came with its own software) installed in this PC; I installed the SSD about two years ago; i.e., long before this issue began. I don't want to make any further changes until I see if re-installing the display adapter helped.
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  6. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #16

    Could be the power plan not working with the update. I dislike any software that controls any part of the system.

    I clean install over reset. I'll wipe the drive clean a few times with Command while in the OOBE phase. It makes for very clean install.
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  7. Posts : 62
    Windows 10
    Thread Starter
       #17

    I'm not familiar with "Command" or with the "OOBE phase". Care to elaborate?

    Beyond the pain after doing a clean install of having to set everything up again ... there's some purchased software titles on this PC that I don't have the installers for and that are no longer available for download. So I'm purposely trying to avoid having to do a clean install.
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  8. Posts : 5,834
    Dual boot Windows 10 FCU Pro x 64 & current Insider 10 Pro
       #18

    It's not all that difficult. The beginning of the OOBE phase is the first UI screen that appears during the installation process. Here's a member that recently clean installed:

    Cannot access the Sound control panel Solved - Page 22 - Windows 10 Forums
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  9. Posts : 62
    Windows 10
    Thread Starter
       #19

    Thanks. Ah, basically doing a format, but from within the disk partition utility. Nice.

    I have the OS on a 500GB SSD and my data on a 750GB HDD -- so I wouldn't have to worry about my data. I would just need to re-establish the permissions on the data drive, re-point Windows libraries to the data drive, etc. But I would still lose the apps that I no longer have (access to) the installers for.

    BTW, my primary Windows account is not a member of the Administrators group; I use UAC, where possible. I login with the admin account when changing system settings, etc.
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  10. Eagle51's Avatar
    Posts : 1,471
    Win10 Home x64 - 1809
       #20

    Hey ChrisWaters,
    Try setting ATI's EnableULPS (Ultra Low Power State) to 0 .... Open Regedit and search EnableULPS, change from 1 to 0 .... Do NOT change EnableULPS_NA ... Forgot, You may need to reboot :)

    Note: Updating the ATI driver will usually set it back to 1.
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