Windows 10: Explorer.exe crash when right click->New

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  1.    19 Sep 2017 #1

    Explorer.exe crash when right click->New

    I have a windows 10 computer which crashes when I right click and open the "new" submenu.
    I already tried to :
    - disable all non microsoft shell extension with ShellExView
    - try in safe mode (same issue)
    - run sfc /scannow and dism repair

    I found out that if I edit "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ShellNew \Classes" to remove DOCX or rename DOCX to docx it fixes the issue. BUT, this change is overwriten each time I open this "new" right click menu, so it only works one time.
    A solution could be to make this change permanent but I don't know how...

    Here is a crash dump analysis from osronline :

    *** WARNING: Unable to verify timestamp for sppc.dll
    *** ERROR: Module load completed but symbols could not be loaded for sppc.dll
    *** WARNING: Unable to verify timestamp for DropboxExt64.18.0.dll
    *** ERROR: Module load completed but symbols could not be loaded for DropboxExt64.18.0.dll
    *** WARNING: Unable to verify timestamp for ashShA64.dll
    *** ERROR: Module load completed but symbols could not be loaded for ashShA64.dll
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    GetUrlPageData2 (WinHttp) failed: 12029.
    *** The OS name list needs to be updated! Unknown Windows version: 10.0 ***
    00007ffe`a84b5616 488b03          mov     rax,qword ptr [rbx]
    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 00007ffea84b5616 (shell32!CheckFileTypeForShellNew+0x0000000000000032)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000000
    Attempt to read from address 0000000000000000
    PROCESS_NAME:  explorer.exe
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"  referenced memory at "0x%08lx". The memory could not be "%s".
    EXCEPTION_PARAMETER1:  0000000000000000
    EXCEPTION_PARAMETER2:  0000000000000000
    READ_ADDRESS:  0000000000000000 
    00007ffe`a84b5616 488b03          mov     rax,qword ptr [rbx]
    FAULTING_THREAD:  0000000000002528
    LAST_CONTROL_TRANSFER:  from 00007ffea84b65b8 to 00007ffea84b5616
    SYMBOL_NAME:  shell32!CheckFileTypeForShellNew+32
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: shell32
    IMAGE_NAME:  shell32.dll
    STACK_COMMAND:  ~77s; .ecxr ; kb
    FAILURE_BUCKET_ID:  NULL_POINTER_READ_AFTER_CALL_c0000005_shell32.dll!CheckFileTypeForShellNew
      My ComputerSystem Spec

  2.    19 Sep 2017 #2

    Hi, you might like to try this freeware program to remove a possibly corrupt entry:

    Click image for larger version. 

Name:	1.jpg 
Views:	2 
Size:	169.3 KB 
ID:	154051

    Naturally you could do the same in the registry- it's a convenient tool.
    You can compare what it does with the registry to the action you quote.
      My ComputerSystem Spec

  3.    19 Sep 2017 #3

    I removed docx with this software but it did not change the ShellNew \Classes value and the crash still happens
      My ComputerSystem Spec

  4.    19 Sep 2017 #4

    Are you sure it's the docx extension and not another?

    Also you could check this doesn't happen if you create a new user for test purposes. If it does, there's an underlying problem with Windows.

    And do you have a relevant system restore point?
      My ComputerSystem Spec

  5.    19 Sep 2017 #5

    Well, the problem disappear if I manualy remove docx extension from the shellnew registry... until it is added again by windows.
    I do not have a relevant restore point.
    I will test a new user later.
      My ComputerSystem Spec

  6.    20 Sep 2017 #6

    As i said in your other post
    Run the tool

    The first timestamp error sppc. dll, relates to windows activation

      My ComputerSystem Spec

  7.    20 Sep 2017 #7

    Please find below the report, I see no errors
    I also tried a new user it works fine, but there is no .DOCX in registry. So the issue remains : how to remove it from my current account. Or what else can I do ? The new menu editor dalchina suggested does not change the ShellNew registry, but changes value elsewhere.
    Windows Diagnostic Information
    Tool Version: 10.0.15063.0
    Licensing Status: Licenced
    Licensing Status Reason: 0x4004F401
    Local Genuine State: Genuine
    Local Genuine Result P: 1
    Last Online Genuine Result: 0x00000000
    Grace Time Minutes: 0
    Total Grace Days: 0
    Validity Expiration: 
    Active Partial Product Key: F6YK4
    Active Product Key Pid2: 00325-95885-16799-AAOEM
    O S Version: 10.0.15063.2.00010300.0.0.101
    Product Name: Windows 10 Home
    Processor Architecture: x64
    Edition Id: Core
    Build Lab: 15063.rs2_release.170317-1834
    Time Zone: Paris, Madrid(GMT+02:00)
    Active Sku Id: 8db63db6-4f8f-46d6-a448-66444faaaa72
    Active Sku Description: Windows(R) Operating System, OEM_DM channel
    Product Uniqueness Groups: 55c92734-d682-4d71-983e-d6ec3f16059f
    Active Product Key P Key Id: 2045a198-062d-5f61-c8dc-7f337ad7b895
    Active Product Key Pid Ex: 03612-03259-588-516799-02-1036-15063.0000-2432017
    Active Product Key Channel: OEM:DM
    Active Volume Customer Pid: 
    Offline Installation Id: 269497590915452156012357192015382210660211872767222425510106404
    Domain Joined: false
    Computer Sid: S-1-5-21-2499206201-2461669800-726101907
    Product L C I D: 1036
    User L C I D: 1036
    System L C I D: 1036
    Service Available: true
    Oem Marker Version: 
    Oem Id: 
    Oem Table Id: 
    O A3 Product Key: 7D96M-8NVTW-VW6GV-TJ4PR-F6YK4
    Manufacturer: HP
    Model: HP Pavilion Gaming Notebook
    Install Date: 20170831101432.000000+120
    Result: PASS
    Tampered Items: 
    Server Props: GenuineId=55c92734-d682-4d71-983e-d6ec3f16059f;OemId=0000064397;OptionalInfoId=+p7ApsH3aZ357NpWNJQHluUn2P/ZO8OCoUSwNWsn/nGg3lO5jJk7m7s44NU//PcU;Pid=voVvDbBuLPn+e39K/8KiYKQDaMD0pA1eUSjLhGkg3/4=;SkuId=8db63db6-4f8f-46d6-a448-66444faaaa72;TimeStampServer=2016-04-06T06:29:38Z;
    ****** Errors from Event Log *****
    No Security SPP Event Log errors found
    Created by Superfly for EightForums & TenForums
      My ComputerSystem Spec

  8.    20 Sep 2017 #8

    That's progress- indicates the problem is definitely related to your user configuration, so it's effectively data, not Windows that needs fixing.

    What put the docx entry there? You might try
    a. changing the association with docx
    (In Settings or Control panel)
    b. uninstalling the program that created the association
      My ComputerSystem Spec

  9.    20 Sep 2017 #9

    I am not sure : does changing file association affects the "new" menu ?
      My ComputerSystem Spec

  10.    20 Sep 2017 #10

    Windows 'out of the box' knows nothing about docx....
      My ComputerSystem Spec

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