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  1.    18 Sep 2017 #11
    Join Date : Aug 2014
    Balayan, Batangas
    Posts : 414
    Windows 10 Pro 64-bit

    Don't trust Geek Squad with technical concerns. Trust me.
      My ComputersSystem Spec
  2.    18 Sep 2017 #12
    Join Date : Mar 2015
    New Mexico
    Posts : 1,327
    Windows 10 Pro,

    Quote Originally Posted by RLAR View Post
    I bought an HP Envy Model #15M-BP011DX from Best Buy five days ago. Got it all set up, customized. Asked mutltiple questions here. I had realized the boot up time was ridiculously long; so, when got around to addressing that, decided best to call the Geek Squad. They had me do an online tune up. Well, $39.99s later, no resolution. Online tech said get an on site inspection to look at operating system. Called local store, explaining problem and efforts so far. That person told me the 8+ minute boot up is an ongoing vendor problem nation wide with HPs and Windows 10. Now they tell me. Anyway, thought it only fair to share what I learned. Rebooting my computer hunt. Was told ASUS or ACER. Dell, ehh.


    You need to get that $39.99 back because nobody should charge to try to fix a brand new item.
      My ComputerSystem Spec
  3.    18 Sep 2017 #13
    Join Date : May 2016
    Massachusetts
    Posts : 239
    Windows 10 Pro 32-bit

    "Got it all set up, customized. Asked mutltiple questions here."
    On the multiple questions, it appears to me there are 3 prior posts. I didn't open them to evaluate them because it looks to me like we need the big picture of what's going on.
    1. Microsoft Office 2007 in Software and Apps forum
    --- It appears to me that this issue wasn't solved.
    2. Advanced Shared Settings won't turn "off" password protected sharing in Network and Sharing forum
    --- It looks like it's checked as solved but trying to evaluate each post relative to the major issues involved needs a better method to know the complete picture
    3. Improve Windows Hello Face Recognition in Windows 10 in Tutorials forum
    --- I believe this wasn't solved either.

    It wouldn't surprise me there's more that needs to be addressed.
    The 8 minute + boot up issue is related to more than bloat.

    Unfortunately you probably need to start over or return the computer before the 15 day return period if you can.
    --- If the 15 day return period option applies for any reason, consider it.
    --- Replacing the computer would get you off to a new start and give you the opportunity to post "multiple questions" in a decent setup for your needs in proper order.
    --- I want to believe you should get your $39.95 back but I don't know how the situation applies for software instead of defective hardware or of the warranty.
    However, resetting Windows 10 as has been recommended looks like a good decision to make.
    --- There's also zbooks recommendation for a good process for complete troubleshooting
    To me the intent of the big picture is to set it up and customize it for your needs and expectations.
      My ComputerSystem Spec
  4.    19 Sep 2017 #14
    Join Date : Sep 2017
    Posts : 26
    windows 10
    Thread Starter

    I'm not a geek. I don't use exact terminology. Set up, customized = turn on, answer questions, add my stuff. Boot up time was 8 minutes from the get, except maybe first time I pushed power button, but def before I added my stuff. I took it back as advised by Best Buy and was given a refund. Even though they "provided the service" of online diagnostic (accessing my computer for an hour and doing whatever), they refunded that fee also. And ya, even though it was brand new out of the box and a few days old, they charge for it. And ya, my first question was why would my brand new computer need diagnosing in the first place, let alone for a fee. Apparently, that's their go-to procedure.

    Now that I can't find what I want, I'm really wishing that computer would have worked out: 2 in 1 15.6", Intel Core i7, 16 GB mem, 1TB hard drive (terms which have been explained to me and I sorta get). I'm returning a Lenovo that came today because I need a right hand numbers keyboard....it had everything else but, even a 256 GB SSD. I'm online trying to find one with all these features for maybe up to $1400. Not having any luck.
      My ComputerSystem Spec
  5.    19 Sep 2017 #15
    Join Date : Jul 2015
    Posts : 9,403
    Windows 10 Pro
      My ComputerSystem Spec
  6.    19 Sep 2017 #16
    Join Date : Sep 2017
    Posts : 26
    windows 10
    Thread Starter

    I guess I'm stuck on wanting it to be a 2 in 1...360 degree lid. I broke my current Asus lid hinge twice, so....for preventative reasons kinda bent on having that. My husband says way more options if let go of that criteria, but...

    Don't think the one on your link is a 2 in 1?
      My ComputerSystem Spec
  7.    19 Sep 2017 #17
    Join Date : Jul 2015
    Posts : 9,403
    Windows 10 Pro

    It is 2 in 1, but I notice it is missing the numberic keypad.
      My ComputerSystem Spec
  8.    19 Sep 2017 #18
    Join Date : Oct 2013
    Posts : 25,264
    64-bit Windows 10 Pro build 17046

    If you like, here are some HP Spectre x360 laptops to look at. You can customize it.

    http://store.hp.com/us/en/mdp/laptop...0418#!&tab=vao
      My ComputersSystem Spec
  9.    19 Sep 2017 #19
    Join Date : Sep 2017
    Posts : 26
    windows 10
    Thread Starter

    Oh...convertible means 2 in 1. Dang, so close. Thanks lots for input.
      My ComputerSystem Spec
  10.    19 Sep 2017 #20
    Join Date : Jul 2015
    Posts : 9,403
    Windows 10 Pro
      My ComputerSystem Spec

 
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